Galeana's Van Dyke Dodge - Service Center

First Impressions During First Service Department Visit I came in for my maintenance oil change. I was greeted by several employees in the service department. Acknowledgement is very important. I bought I came in for my maintenance oil change. I was greeted by several employees in the service department. Acknowledgement is very important. I bought my vehicle from this dealership and I wanted to see how the service department handled me as a customer. My service adviser was Matt (Matthew) Bowen. He was very polite, and pleasant. He wrote up service order and answer all of my questions pertaining to my vehicle. He was very attentive, and professional. I received prompt and courteous service. The oil change exceeded the time Matt initially told me. That's why I would only give 9 out of 10 stars. All is well, and I am still as satisfied customer and I will be back for future oil changes and other maintenance work as well. More

UNKNOWN,UNBELIEVABLE I visited the dealership because the side seat cover on my vehicle keeps breaking off, it has been replaced 19 times at 50.00 each time. I just went I visited the dealership because the side seat cover on my vehicle keeps breaking off, it has been replaced 19 times at 50.00 each time. I just went in there again and they told me i needed a whole seat,cover and cushion. They wanted to charge me 600.00. I left went to another dealership for another quote and the rivot had came out the bar that the cheap clips on cover clip onto. SO THE DEALERSHIP WAS REALLY GONNA MAKE ME BUY A WHOLE NEW SEAT FOR A 10 CENT RIVOT??? UNBELIEVABLE ALL THE MONEY I SPEND AT THIS DEALERSHIP TO KEEP VEHICLE IN A-1 CONDITION, BUT THEY WENT ALITTLE TOO FAR ON THIS ONE. I THINK I WILL NOW GO TO SOMEONE ELSE FOR ALL MY REPAIRS. FURTHERMORE CHRYSLER CUSTOMER SERVICE OR SERVICE MANAGER WERE NO HELP OR HAD NO SYMPATHY TO THE MATTER. I ACTUALLY FELT THE THE SERVICE MANAGER WAS BEING A SMART xxx WHEN I WAS DISCUSSING THE MATTER WITH HIM!! IF CHRYSLER KNOWS THIS IS A PROBLEM WITH THESE VEHICLES, THEY SHOULD COMPENSATE CUSTOMERS WITH THESE VEHICLES FOR ALL THE INCONVENIENCES OF COMING BACK AND FORTH TO GET FIXED, BUT THEY PUT YOU ON HOLD FOR EXTENDED PERIODS OF TIME TO TELL YOU THERE IS NOTHING THEY CAN DO!! REALLY????????????? Then i was told my trans pan 800.00 was gonna fall off if i drove off the lot, i actually drove for a week and had it replaced cause the ring on pan had rotted out.LOL just trying to get more money out of me. More

2nd. RECALL Fixing the 2nd recall took over 2 hours. I did not have to sit at the dealership and wait. Galeana's provided me with transportation to my home, and w Fixing the 2nd recall took over 2 hours. I did not have to sit at the dealership and wait. Galeana's provided me with transportation to my home, and when my Dodge Journey was ready they picked me up and drove me to the dealership. I sure appreciate the courtesy. Rosa G. Van Buren 44392 Constellation Dr. Sterling Heights, MI 48324 Tel. . 586 799 7417 More

SERVICE PEOPLE VERY ACCOMMODATING I recently went to dealership for an oil change, found out that there is a bad cap on my coolant system and while in the repair bay, the technician di I recently went to dealership for an oil change, found out that there is a bad cap on my coolant system and while in the repair bay, the technician discovered a leak in another coolant hose. This technician's commitment to my satisfaction and to the company's mission statement, is repairing my vehicle today. More

Needed a new tire. Service advisor, Matt Bowen very professional. I had shaking in the front of my 2014 Dart, well it took 3 hours!! for them to determine that my tire Service advisor, Matt Bowen very professional. I had shaking in the front of my 2014 Dart, well it took 3 hours!! for them to determine that my tire was tearing apart from the inside. (And I was there at 7am when they opened);just over 12,000 miles on the car. Matt ordered a tire and it came in the next day. I came back and Service advisor Richard Caponi, were very professional also. It took 1 1/2 hours for me to get the tire on and out the door ! Also when the car was done, and brought out front, it took almost 15 minutes for them to give me the paperwork to sign ! Service Advisors nice, but the time to get the service complete, Stinks ! -R More

clean, fast and professional The employees are friendly and professional. The building and its grounds are clean. The service department is generally fast and they are good at exp The employees are friendly and professional. The building and its grounds are clean. The service department is generally fast and they are good at explaining the situation. I have no knowledge in there willingness to resolve disputes. More

I had good experiences here previously ... ...but this past time I could not help but feel like a victim of fraud. I received a call that the oxygen sensor wire had been chewed on by animal ... ...but this past time I could not help but feel like a victim of fraud. I received a call that the oxygen sensor wire had been chewed on by animals, and that voided my $2500 warranty. This was a surprise, since the car is parked in a garage that we keep food in and I'm constantly looking for signs of animals like feces or chew marks, but it could have happened elsewhere. Like in a parking lot, or while driving down the freeway. I had to ask several times for the part they replaced, and when I finally got it, it looked more like the damage was done w/ pliers and a knife, but that's just my opinion. When I received the bill, they charged an hour labor to replace the sensor. Replacing the sensor is about as difficult as changing a light bulb in a table lamp. You have to unplug the sensor, unscrew it from the engine, screw the new one in, and plug it back in. The sensor and it's plug are easily accessible, and I could perform this task in less than 5 minutes. After $421 I drove the car home, only to have the check engine light come on 18 hours after picking up the car. This may have nothing to do w/ the dealership, but I mention it anyway, after paying $260 for a tune up, it should last for at least a day. More

Fast and Painless service appointment!!! Brought my Durango in first thing in the morning for some warranty work. Wanted to wait for it so I could hurry into work without taking time off. T Brought my Durango in first thing in the morning for some warranty work. Wanted to wait for it so I could hurry into work without taking time off. Tony Orlando was great talked to him for the appointment and visit and he made sure the vehicle got right in when I dropped it off and was finished in less than an hour. That's what I call Service!!! Thanks Tony! Always enjoy seeing Tori's smile when checking out she makes the checkout/payment process a little less stressful. Thanks Tori! More

data inspection sheet filled out without looking at car In the past, I have had excellent service. The staff are friendly and helpful. I was surprised at the results of my 23 point inspection. They found In the past, I have had excellent service. The staff are friendly and helpful. I was surprised at the results of my 23 point inspection. They found a dirty air filter, but didn't seem to look at much else. It seems like the 23 point data inspection sheet was filled out, without the mechanic actually looking at everything he checked off. Why bother filling it out and giving the owner a false sense of security. I took my car in to Sears after I had my car serviced at the dealership. I thought my tires were out of balance. The mechanic marked my car off as ok in regards to my shocks, my tires, and my battery. Ended up that my tires were in terrible shape, caused by bad shocks, and my battery was also bad. If failed on me. Isn't that what the dealer is supposed to find with the inspection? Aren't they the experts? I am going to bring my car in for it's next oil change this week. I haven't had a chance to tell them what happened yet. I guess I will find out if they even care. More