My name is William Gregg. My wife and I bought a used 2008 Chrysler Pacifica on May 22, 2018. I had bought the engine warranty. November 2018 we noticed a bad vibration everytime we accelerated. It shook the entire car. We took it in to get it fixed at their service center. It took them a month to work on it. We got it back and a week later it started vibrating again. We then took it to Mike's Transmission in Fulton, IL. It costed us almost $700. Another week later it vibrated again. Took it back to Mike's Transmission. He called the warranty company and warranty company said to take it back to the dealership since they were supposed to fix the problem the first time. So we took it to Galena again, we live over an hour while. They worked on it and took over a month again. Scott, one of the mechanics said he was waiting on more parts but could come and get it and drive it until the other parts came in. So my wife and I drove over an hour to come get it. We left and it dies twice a minute after we left. Took it back abd told Scott,he checked the oil and looked it over and took it for a 5 minute test drive. He told me it was drivable and alright until we get the other parts in it. So we drove it and it made a slight vibration which he told us it would. 4 days later my wife and kids went to visit family in Morrison,20 mintues from where we live. The car shook uncontrollably on the way there and scared her and our kids. I was at work and when she told me it scared me and had me worried. My wife goes to back out of family's driveway, the car jolted and it spewed oil all over the ground and a piece of the engine broke off. We are lucky my wife and kids weren't in the middle of the country on back roads stranded for who knows how long in the freezing cold and awful stentch of oil. Called Galena and wanted to talk management. I was first told he was out of the country and couldn't reach him until tomorrow. I asked to speak with any other management and talked to a John i believe and told him everything. Said he needed to call me back. I then spoke with Alex Wilson and told him whatcwas going on. He said he needed to call me back. I waited an hour and called and left a voicemail. Waited another hour,left another voicemail asking him to call me back. Another hour went by, i sent him an email. Still no reply from when i last spoke to him over 4 hours ago as of now. We pay all this money for car payments and insurance for either not having a vehicle or when we do, one that is not safe and not reliable for my wife, 3 children and me. Not satisfied whatsoever. Would not recommend to my worst enemy. Never doing business with this dealership again after all this.