I'm in my 50's and my husband and I have experience with car dealers, closing deals, service centers, etc. I knew what I wanted and how much I was willing to pay. Frustrated with the silly dealings of not posting information on used cars, haggling prices and extras, and just an overall feeling of mistrust, brought us to John Clayborne on a late evening in the winter. Galesburg Toyota's website CLEARLY had information about several vehicles, and when I called to inquire, they were as posted- available and as described. They also had the best used vehicle selection in a 90 mile radius of our home!
Upon arrival, John insisted that he pull all 3 of the models I was interested in, inside for me to inspect at leisure, in a warm environment, and then we drove 2 vehicles I was considering. John was very informed about the vehicles and pointed out features they had, and helped me compare features and options, and did not make me feel like he was needing to hurry me in any way. My husband and I both decided that night that we liked this young man and we were going to buy a car from him.
Afterwards I began dealing with the service area to detail the interior and exterior of the car. I was picky about some features, and they professionally resolved any issues and I enjoyed dealing with every single person I spoke with on the phone. They sincerely acted like I was the only customer they had, and it was their intent to make things as easy on me as possible.
We drive about an hour to use this dealership, and I look forward to a long relationship as I love my car! I feel that a car purchase is a big deal. I don't do it everyday, and I need something reliable and that includes reliable service and integrity on the part of the dealership taking care of you. I did not buy a new car. I bought a car that is new to me, and that is what matters to me.