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Gallatin Ford

Gallatin, TN

4.7
1,366 Reviews
Call Dealership (629) 228-9457
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1394 Nashville Pike

Gallatin, TN

37066

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1,366 Reviews of Gallatin Ford

March 13, 2026

Service Dept Rocks! Kennith is very knowledgeable and I will be recommending him to all my friends and neighbors! More

by aperez0911
Recommend Dealer
Yes
Employees Worked With
Kennith
Report | Print
March 13, 2026

I got very professional service at Gallatin Ford, the both preformed a regular service and replaced a part that broke. More

by Philip.garton.cpa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Musgrave
Report | Print
March 12, 2026

Had a great experience! Very happy with the changes that they’ve made throughout the dealership! More

by Jennefer Smart
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Zach Cupp, Woody, Gunner Findley, Justin Roller, John McCann
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Mar 12, 2026 -

Gallatin Ford responded

Jennefer, your kind review warms our hearts! Thank you from the Gallatin Ford Team.

March 12, 2026

The service dept did a great job. They sent a video of the work and took me home and brought me back to pick up my vehicle. More

by Cmorris581
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TJ Pardue, Jessica Cobble, Stephanie Seffers, Nate Musgrave
Report | Print
Mar 12, 2026 -

Gallatin Ford responded

We’re so grateful for your amazing feedback regarding our Service Department! We are looking forward to working with you again down the road here at Gallatin Ford.

March 12, 2026

Service was quick, Collin communicated well through the entire visit. I didn’t have an appointment and they worked us in without issue. More

by Tsudekum2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Collin Gregory
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Mar 12, 2026 -

Gallatin Ford responded

Thank you for the wonderful feedback! We’re glad Collin was so communicative and efficient during your visit. We appreciate your business and we hope to see you again at Gallatin Ford!

March 12, 2026

Service is always above and beyond,they tell you what would be recommended for that day if any extra,or on your next Service so you can ready at next service More

by jerryroberts54.jr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Doyle
Report | Print
Mar 12, 2026 -

Gallatin Ford responded

We're so glad to hear that our team goes above and beyond during your visits, and we truly appreciate your business. See you next time at Gallatin Ford!

March 11, 2026

Kendra is amazing and a family friend (let's go Deckers). Helpful and enthusiastic with a meaningful presence as opposed to faking it. More

by Bharrell219
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kendra, Stephanie Seffers
Report | Print
Mar 12, 2026 -

Gallatin Ford responded

We're so glad Kendra made your experience a real and enjoyable one. We'll pass along your kind words to her and the whole Gallatin Ford team. Thank you for choosing us!

March 10, 2026

1 of the first five in line . Waited 1.5hrs for just an oil change then found shop supplies and labor twice as much as other dealers . Bill before with works was as same as just a More

by scookprost
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kennith
Report | Print
Mar 10, 2026 -

Gallatin Ford responded

Thank you for bringing this to our attention. I’m very sorry to hear about your recent experience, as this is not the level of service or professionalism we expect at Gallatin Ford. Waiting that long for an oil change and feeling that your concerns were not properly addressed by our team is certainly frustrating, and I apologize for the way the situation was handled. We always want our customers to feel heard and to have clear explanations of any charges on their invoice. I would appreciate the opportunity to look into this further and review your visit, including the charges you mentioned. Please reach out to me directly so we can discuss what happened and work toward making this right. Austin Janco Service Manager Gallatin Ford

March 09, 2026

Quick Easy Professional Communication Helpful Cares Reassuring Passionate Great work ethic Positive Not pushing the sale More

by mullinsdylan011
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marcelino Santos-Vega
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Mar 09, 2026 -

Gallatin Ford responded

Thank you for sharing these excellent highlights, Dylan! We're glad you had such a positive experience with our team. See you next time at Gallatin Ford!

March 08, 2026

This dishonest dealership cannot be expressed in 15 words. Go elsewhere. I don’t even know where to start. If I could give 0 stars I would. They had the truck over a week and even after installing the More

by jandechant
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matthew
Report | Print
Mar 09, 2026 -

Gallatin Ford responded

We are extremely disappointed to see your feedback and I sincerely apologize for any lack of communication or timely updates regarding your repair, as well as any other issues you may have experienced. I would like to learn more about what happened here so that I can ensure these concerns are properly addressed. If you would be willing to have a conversation, please reach out. Thank you, Austin Janco - Service Manager - austin.j@gallatinford.com

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