Gallatin Subaru

Shop is unprofessional and uncaring. First time dealing with gallatin Subaru on 9-5, and will never deal with that shop again. Had a recall situation on passenger airbag, and was told 2 h First time dealing with gallatin Subaru on 9-5, and will never deal with that shop again. Had a recall situation on passenger airbag, and was told 2 hours. At 2 hours no call. 3 no call, 4 no call. I called at 4 hours and was told for 15 minutes by a dummy named mike that he had no paperwork on my vehicle. After finally figuring out his error, He then told me the car would be another hour before finished. This shop is unprofessional and uncaring and I was made to feel unwanted and unimportant. My advice is to find another shop. MM3 Graves USN. More

Cost for 30k service Service is good, employees pleasant and helpful. BUT, charging over $600 for 30k service is outrageous. I have never been charged that much and probab Service is good, employees pleasant and helpful. BUT, charging over $600 for 30k service is outrageous. I have never been charged that much and probably won't buy there. More

Collage Kid I first want to say how nice everyone at the dealership was with helping me get my college age daughters Subaru back into driving condition. I called I first want to say how nice everyone at the dealership was with helping me get my college age daughters Subaru back into driving condition. I called needing some help and Phillip was there to walk me through there plan of attack to find out what was wrong. I received a call from the dealership shortly after my daughters car arrived and they told me what was wrong and gave me an estimate on the repair. When it was all said and done the repairs were made the car was inspected and the bill came in just under there estimate. The approval and work was all done over the phone. I was very happy to have worked with Phillip and all the other personal at the dealership. I would recommend Gallatin Motor to anyone who needed work done on a Subaru. Patrick Todd More

First bad used car review ever While driving on my very full priced used car I purchased from this dealer, a check engine light went on 45 minutes into the drive. They helped handl While driving on my very full priced used car I purchased from this dealer, a check engine light went on 45 minutes into the drive. They helped handle it through Toyota because it was warrantied. They eventually ended up helping with a transmission flush. So on to the good part. I had to buy tires 3 months after normal driving mileage because tire was pulling apart. One of the bolts was stripped on so they had to cut it off. This was the first time I had tires off so not sure who pulled that one off. It looks like I will need new brakes soon under normal driving so my big question is what is it they do to check a car or get a used car ready to sell and if I was in the market NO!!!!. This isn't a dive looking dealer and the sales person was very professional and friendly but either price the car like it would be when it needs all the work or FIX IT FIRST! Just really glad I have a warranty but I have never had to use one before on a used car More

Our family hates the service department You will be treated like it's your fault that the engine needs replaced that the transmission needs replaced, the service dept has terrible people th You will be treated like it's your fault that the engine needs replaced that the transmission needs replaced, the service dept has terrible people that need to find a new line of work, 2013 outback w/ 60k miles has a new engine and transmission. We will never buy a subaru again!! More

Great Service We want Subaru to know what great service we received from one of your Dealers, Gallatin Motor Company. Thank you for having such a great Dealership. We want Subaru to know what great service we received from one of your Dealers, Gallatin Motor Company. Thank you for having such a great Dealership. More