First time dealing with gallatin Subaru on 9-5, and will never deal with that shop again. Had a recall situation on passenger airbag, and was told 2 hours. At 2 hours no call. 3 no call, 4 no call. I called at 4 hours and was told for 15 minutes by a dummy named mike that he had no paperwork on my vehicle. After finally figuring out his error, He then told me the car would be another hour before finished. This shop is unprofessional and uncaring and I was made to feel unwanted and unimportant. My advice is to find another shop. MM3 Graves USN.