We purchased a Certified vehicle at Clay Cooley Chevrolet Galleria in April 2019. The finance lady, Esmeralda Garcia, told us about an additional coverage that would extend the warranty for 48k additional miles. This additional coverage would also cover wheels and tires - especially if we had an accidental blowout. It sounded great specially since we have a newborn. After going over the coverage again to make sure what she was saying was true we declined. She then said, what if I can give you that coverage at a lower cost - only raising your monthly payment a little more. It made sense and we agreed.
Now that we had a flat on the highway it turns out that the coverage was not written into our contract. The piece of paper that she used to hand write what it covered was also not included in all the paperwork she gave us. Since we cannot prove the conversation Clay Cooley Chevrolet Galleria seems it as it did not happen. Yet we were clearly charged for it, but it's our word versus an employee that no longer works there. Guess who wins?
It's ridiculous! In a world where you are suppose to trust a company that is selling you something based on what you are being told - we were sold a false promise. It's not the tire itself it is the lack of responsibility from Clay Cooley Chevrolet Galleria. Little to being called a liar is unacceptable. It almost seemed like a situation like this had come up before based on my call being passed around.
So if you are in the market for a car please think twice about going to Clay Cooley Chevrolet Galleria. They'll sale you something and then claim it never happened.