Galpin Volkswagen of the San Fernando Valley

My sales representative at Galpin Volkswagen, Heaven Pinontoan, did a great job helping me get a new jetta. From start to finish she took care of allmy concerns and I felt confident signing the lease op Pinontoan, did a great job helping me get a new jetta. From start to finish she took care of allmy concerns and I felt confident signing the lease option she presented. She answered all my questions and went over my expectation.Finance Raffi Donoyan worked on keeping it affordable and explained all terms of my lease. I appreciate thier assistance and the Galpin VW dealership's work. More

Heaven is one of best salespersons I have the privilege to meet. She is professional, amiable and easy to talk to. She smiles all the time, that makes a lot of difference. Keep it up, Heaven💕. to meet. She is professional, amiable and easy to talk to. She smiles all the time, that makes a lot of difference. Keep it up, Heaven💕. More

Heaven was so helpful in helping me get my first car and helping me drive off with a great deal! Thank you so much for all your help and making this process less frightening. helping me drive off with a great deal! Thank you so much for all your help and making this process less frightening. More

EXCELLENT and OUTSTANDING service provided by Heaven! I will bring ALL my business to her. She is knowledgeable, professional and trustworthy. I am overjoyed with my brand new 2020 Jetta Lease. The entire will bring ALL my business to her. She is knowledgeable, professional and trustworthy. I am overjoyed with my brand new 2020 Jetta Lease. The entire experience from the initial phone call to the driving off was superb. I will recommend all my family and friends to her because I am confident she will take care of them. She brings extreme value to Galpin Volkswagen! More

It was a very good experience to be helped by Heaven, she is very friendly and professional. I'm defenetely coming back with her. Thank You is very friendly and professional. I'm defenetely coming back with her. Thank You More

This should be a 1 star ratingI am extremely This should be a 1 star rating I am extremely disappointed in Galpin and Will Baxter General manager after this dealership failed to pay off my trade This should be a 1 star rating I am extremely disappointed in Galpin and Will Baxter General manager after this dealership failed to pay off my trade in vehicle for more than 30 days. I explained that had I not contacted Galpin directly, this untenable situation would have continued and damage my credit even further. The fact is my debt to ratio was affected and brought my credit score down from a 720 to 703 to date. All because it appears that I was financing 2 vehicles instead of just one. I had to make several phone inquiries to Volkswagen credit and Galpin to unwind this failure of the dealership and get Galpin to pay off many 2019. That should have been automatic. Volkswagen which I traded in on November 26th 2020. I asked Mr. Baxter as a courtesy to make one payment on my new vehicle to lessen my pain and anguish unraveling this shortfall. He refused to do so. I am appalled that a dealership of this caliber and magnitude would fail me by simply honoring my request of such a small gesture. Had I not noticed I was still receiving payment requests from Volkswagen credit this could have been a serious legal issue and action that I would have to take l to resolve had this debacle got worse. Why not take care of a good customer who has bought several vehicles and referred may more. I am shocked and shaken to my foundation that this dealership and Mr. Baxter would fail me so badly If I were Mr. Baxter, I would be embarrassed by what transpired and made an offer to compromise my claim and continue to make me a happy consumer. Now Neda Mongeau in customer relations Manager is asking me to produce the impossible notation that is showing 2 vehicles being financed on my credit report. All those records have just recently been updated after Galpin finally did their job of paying off my old 2019 Jetta. Very egregious that I have been treated like this! More

Heaven was such a great salesperson to work with! She went above and beyond and made sure we got what we needed without breaking the bank. She is very funny and kind as well. Go to Heaven! went above and beyond and made sure we got what we needed without breaking the bank. She is very funny and kind as well. Go to Heaven! More

Heaven was incredibly helpful and kind throughout the process. She answered all of my MANY questions. She went out of her way to make sure I got everything I wanted. process. She answered all of my MANY questions. She went out of her way to make sure I got everything I wanted. More

Heaven a fantastic. It was a pleasure doing business with her. She made the buying experience pleasant and very easy. I would definitely purchase again from her. her. She made the buying experience pleasant and very easy. I would definitely purchase again from her. More

Heaven is absolutely amazing. She’s patient, highly educated on her product, Professional, passionate and extremely honest. She truly cares about the customer. Thank you for everything. educated on her product, Professional, passionate and extremely honest. She truly cares about the customer. Thank you for everything. More