Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Galpin Volkswagen of the San Fernando Valley
North Hills, CA
387 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Filter Reviews by Keyword
By Type
Showing 387 reviews
July 03, 2014
Best Car buying Experience Ever Just being hired into a new job, I needed a new car fast. A friend of mine referred me to Galpin VW, which was good because they were having their 4t Just being hired into a new job, I needed a new car fast. A friend of mine referred me to Galpin VW, which was good because they were having their 4th of July sale. I was greeted by Juan Mejia and from the moment he first greeted us to the very last where he waved me goodbye from the lot, my experience was phenomenal. Juan was very knowledgeable and for questions he didn't have an answer to, he quickly found out for me. His overall professionalism, work etiquette, and customer service was beyond any expectation I've had of a car salesman. He treated my wife and I more like friends than customers. There wasn't any pressure to buy, which made my visit to Galpin even better. The experience didn't end there; moving over to the finance department was a shock as well. I've purchased cars before and dealing with the finance personnel can be miserable. The opposite is true about Fernando Bolanos. He was very thorough, yet very friendly and warm. It was like talking to a favorite uncle, not a cold accountant. He explained every option available, and even went out of his way to give me a fantastic and fair deal with my financing. Even towards the end, when I found out my auto insurance company was closed, the manager Paul made sure I left that same day with my new car happily: he waived the dealership's insurance fees for one whole month. It was hard for me to find the proper words to do their service justice in this review. I encourage future VW buyers to visit Galpin VW and to look for Juan Mejia, Fernando Bolanos and the rest of their amazing staff for a great and amazing car shopping experience. More
by johnnyS87
Employees Worked With
Juan Mejia, Fernando Bolanos
June 26, 2014
Best Customer Service Galpin Volkswagen has excellent customer service. We came to look into leasing a car, and right away we were greeted by Casey Parker. He was very frie Galpin Volkswagen has excellent customer service. We came to look into leasing a car, and right away we were greeted by Casey Parker. He was very friendly, patient, and actually took the time to explain all of our options. He worked with us to get the price we wanted, and we left the dealership with a brand new car. I would definetly recommend this dealership because of the service we got from Casey. More
by ezoleykhaian
Employees Worked With
Casey Parker
June 14, 2014
Matthew is the best I worked with Matthew Sanes at Galpin to help me get into my new Tiugan. I had not considered a Volkswagen previously,I had come to look at Ford origi I worked with Matthew Sanes at Galpin to help me get into my new Tiugan. I had not considered a Volkswagen previously,I had come to look at Ford originally but Matthew led me to my dream car. He was very welcoming and went above and beyond to make sure that my mother and I had a great experience and left with a car we were happy with. He carefully went over every feature with me and showed me many different options.I would recommend Matthew to anyone looking for their dream car and for a great car buying experience. More
by Lindsay2
Employees Worked With
Matthew Sanes
April 25, 2014
Loving Our New VW Touareg From the moment we arrived at the dealership, we were greeted in a friendly, professional manner. Our salesman, Casey Parker was very knowledgeable ab From the moment we arrived at the dealership, we were greeted in a friendly, professional manner. Our salesman, Casey Parker was very knowledgeable about the Volkswagen Touareg we wanted to get for my husband, even tho he had not sold one previously. He took the time to study up on the car and features before we arrived, and got answers to additional questions immediately. We feel we were treated very fairly and courteously. The paperwork went smoothly, and when we were ready to leave, we were treated to lunch by our salesman, at the dealership restaurant. Overall, a great experience. This was our 2nd purchase at Galpin Motors. We drove 5 hours from No. California, to So. California to deal with Galpin Motors, and with Casey Parker. Highly recommend both. We will be back next year, when I am due for a new car. More
by Theath
Employees Worked With
Casey Parker
April 21, 2014
Amazing Customer Service & Deal!! Thank you so much Casey Parker and Mike Schwartz!!! They understand and recognize a loyal customer when they see one and reward in turn. Casey is a Thank you so much Casey Parker and Mike Schwartz!!! They understand and recognize a loyal customer when they see one and reward in turn. Casey is a TERRIFIC salesman - he has a solid head on his shoulders and knows his product!! He practically held my hand during the entire experience and couldn't have asked for anyone more courteous and understanding. He is an asset! Plus, he and the dealership's Manager got me a GREAT deal! I'm so trilled. Thank you so so much!! More
by valw91364
Employees Worked With
Casey Parker
April 19, 2014
Curtis Cressall Curtis was patient, polite, and extremely helpful in our car purchase today. I will recommend to my friends. He made my daughters first car purchase Curtis was patient, polite, and extremely helpful in our car purchase today. I will recommend to my friends. He made my daughters first car purchase a positive and easy experience. More
by Ymm4599
Employees Worked With
Curtis Cressall
April 16, 2014
THE BEST CUSTOMER SERVICE EVER!!! My 19 year old daughter came to me 6 months ago and said, "I really, really want a Jetta". She shopped around for months and a couple of times she as My 19 year old daughter came to me 6 months ago and said, "I really, really want a Jetta". She shopped around for months and a couple of times she asked me to go with her when she had actually found a car she liked. We went in, crunched some numbers with the salesman but the monthly payments were too high for her. That salesman hounded her for months!!! A few weeks ago, I took my daughter to Galpin VW, because a friend referred me to David Rodgers. So helpful, knowledgeable and trustworthy, he made the deal work!!! I did have to co-sign for her but, he knew she had done her research and saved the money for the down herself and took the extra step to see that she received the best deal for her money! Upon taking delivery of the vehicle, we experienced some unforeseen issues, that’s when Michael Schwartz stepped in!! God Bless this man, he bent over backwards....literally. Michael treated my daughter and me with kid gloves! He did everything humanly possible to make my daughters 1st major purchase buying experience, well, unforgettable! She actually cried tears of happiness on the drive home!!! I feel completely confident that my daughter got the best deal! Because of the awesome experience and the honest to goodness customer service we experienced, there is no question in my mind where I will go to purchase cars for my other 2 daughters!! Thank you Michael and David for everything!!! More
by ReginaNicole
Employees Worked With
Michael Schwartz & David Rodgers
April 11, 2014
Great Customer Service We have the opportunity of meeting with Adrien Torres, sales consultant and later Fernando Bolanos, Finance Manager during our visit to this dealershi We have the opportunity of meeting with Adrien Torres, sales consultant and later Fernando Bolanos, Finance Manager during our visit to this dealership for the purchase Tiguan which we now enjoy. Adrien was very knowledgeable and provided us with all the detailed information we needed for the purchase of our car. Besides, he was very friendly and patiently accommodated all our questions. On the other hand, Fernando was superb in his provision of custormer service to us. He was not only friendly, but also detailed all the information we need to know before signing purchase contract. Overall, it was a very pleasant experience. Thanks guys. More
by augionyedika
Employees Worked With
Adrien Torres, and Fernando Bolanos
April 11, 2014
other salesman Fernando was also very helpful and informative, he made signing all those papers enjoyable. I will definitely refer others to Galpin VW. I've alread Fernando was also very helpful and informative, he made signing all those papers enjoyable. I will definitely refer others to Galpin VW. I've already gotten so many compliments and questions about my adventure in purchasing and my satisfaction with the car. Ken made me feel like a good friend selling a car to a good friend. One co-worker who refuses to purchase a new car continues to put money into a car she has had more than ten years. BUT, changed her mind today when I gave her the key and let her go by herself to check out the car. I also gave her my phone so she could experience the "Bluetooth" feature. She stayed in the car for almost an hour and her squeals could be heard in the lobby from the parking lot !!! More
by Macksine
Employees Worked With
ken brandon
April 03, 2014
Happy Car Buyer Best salesman Ive Ever Had Michael Moses is A 5 Star Salesman Im so Happy With The Service And The Purchase Please Thank Michael Moses For Me Reward Best salesman Ive Ever Had Michael Moses is A 5 Star Salesman Im so Happy With The Service And The Purchase Please Thank Michael Moses For Me Reward Him Well Please.He was My Angel. Thanks Kermie Mack A Happy Car Buyer! More
by trumack
Employees Worked With
Michael Moses
