Galpin Volkswagen of the San Fernando Valley

Victor, in sales, provided us with an exceptional buying experience. He was respectful and understanding, making it a quick and easy process. Fernando was our Finance Advisor and he was equally respectful, experience. He was respectful and understanding, making it a quick and easy process. Fernando was our Finance Advisor and he was equally respectful, again making this an easy experience. We have purchased many cars and dread the experience each time. Galpin made the process so much better. I would recommend this dealership to everyone. More

Veronica and Herman always give the best service when looking to purchase a new car. Their friendliness and professionalism go beyond words. I was a very satisfied customer! looking to purchase a new car. Their friendliness and professionalism go beyond words. I was a very satisfied customer! More

So last week I did something I have been waiting for while to do; go buy a car. I got to tell you I hate going through the sales process but I really needed a car so I sucked it up and went to Galpin V while to do; go buy a car. I got to tell you I hate going through the sales process but I really needed a car so I sucked it up and went to Galpin Volkswagen, on the recommendation of a buddy at work. I got there and I asked for the GM Mike, I had some dialogue with him prior to my visit to feel them out. Upon my arrival Mike offered me something to drink then introduced to the sales manager Paul, who was also extremely professional ultimately Mike walked me over to Blake, the sales rep who would be helping me out for the day. From there I literally felt like I was hanging out with the fellas, not once did I feel like a piece of meat or a conquest some sales guy would brag to his buddy's about later. Bottom line is I have sub 500 fico and a voluntary repossession in 2009. Everywhere I went I was being hammered on rate and low balled on my trade in. At Galpin Volkswagen I got a lower rate by 6% less than the best rate I had been offered at all the other dealerships (I am guessing the rate I received has a lot to do with the kind of relationships that Mike / Galpin has established with their lenders). Blake, Mike and Paul gave me 500 more than I expected on my trade and they helped pay my expired plates for my trade to the tune of almost $1,000.00. Needless to say I got treated with respect and never felt pressured.. I purchased an awesome car that gives me 40/33 MPG, a Volkswagen Jetta TDI, loaded and with a diesel engine. At the end of the day I met with Nick the finance manager, no sales pitch about GAP insurance or extended warranty's, the guy just asked me if I wanted it. I got the GAP insurance and that was that. To top things off I got a call today from Paul the Sales Manager to tell me that they would be reimbursing almost 500 bucks to my checking account. Seems we overpaid for my plates and that was really money that they paid, yet I am the one that is getting the money back... The team at Galpin is 2nd to none, I have been in sales for 15 years. If I ever wanted to sale cars, those are the kinds of co workers I would like to be on a team with and the type of management running the organization. - Omar More

I have been buying cars since i was 17 yrs old...( 1967 ) hands down this was the easiest and best experience I have ever had. This was a VW not a BMW or a Mercedes which I have owned and bought over the ye hands down this was the easiest and best experience I have ever had. This was a VW not a BMW or a Mercedes which I have owned and bought over the years. The negotiation, the service, the follow-up the paperwork...so easy and actually fun. Never brought a car from Galpin..but what an operator. AAA all the way More

Where do I start, lol my experience at Galpin VOLKSWAGON has been one in a million an believe me I've been to a million dealers. Galpin really made me feel comfortable at the dealer I didn't feel like I was has been one in a million an believe me I've been to a million dealers. Galpin really made me feel comfortable at the dealer I didn't feel like I was in a room full of sharks, I feel almost as is if I was talking about cars with life long friends. My car rep was Victor. To put up with me you need a lot of patience, and Victor had tons of it, he drove me around and showed me cars for almost 4 hours! He took me to 3 different lots to show me various different cars and to try to satisfy my needs. And let me tell you Galpin has A LOT of cars to choose from, they carry tons of brands everything from VW, Mazda, Lincoln, Jaguar, Acura's, Toyotas and even Aston Martins so your bound to find the car you want at an affordable price. Victor was super friendly and put up with all my preferences to find the perfect car for me. At no time during the whole buying experience did I feel that the personnel at Galpin was just trying to get me for my money, they showed me and suggested cars in my price range and were honest with me the entire time. Best part was I got the car I wanted at an incredible deal for being a first time buyer. (I bought a BMW 330i) Victor's manager, Adam was also very helpful he helped Victor get me an amazing deal and even threw in 2 free oil changes for my car. When I received my car it had been just washed and had a full tank of gas. Victor explained all paperwork I signed and throughly went through everything with me and answered each and every one of my questions and I had a lot of questions lol I would defiantly recommend anyone to come to Galpin Volkswagon and speak to Victor Frausto if you're looking to buy a new or used car. He will provide you with the best deal and be a sweetheart all at the same time. I will definitely be buying my next car from Victor at Galpin and I will continue to come back and send all friends and family there. Galpin and Victor definitely earned their 5 stars :) oh and he's a cutie pie! More

I first walked into Galpin Motors of the San Fernando Valley on Roscoe Blvd feeling very defeated because of being turned down by every other dealer due to my not so great credit, prior debt and a forecl Valley on Roscoe Blvd feeling very defeated because of being turned down by every other dealer due to my not so great credit, prior debt and a foreclosure and also having a trade-in that I owed way more on than was worth and not in the greatest condition. I had made an appointment with Chris Page over the phone. He advised me I would be working with Henricks Martirosyan in sales and leasing, new and used. I get there expecting to be shot down yet again. Little did I know I would be leaving that day in a brand new 2013 VW Jetta. Henrick and the finance manager Vicky Moreno worked their magic. Process was easy and delightful. I would recommend Galpin Motors to anyone. I was in desperate need of a veh in good working condition as I rely on my vehicle for my work as I am a full time mobile massage therapist. I am now a loyal customer of Galpin Motors and I wouldn't evern think of using any other dealer. A big thank you to Chris Page, Henricks Martirosyan and Victoria Moreno and the entire staff at Galpin Motors. This is why I have given the rating I have. Thank you, Lanay De Angelo More

My experience with Galpin Volkswagen , was a great experience. I went there with a mission to be financed and buy a used car. Of course being young and no credit history was a little challenging. Ivan experience. I went there with a mission to be financed and buy a used car. Of course being young and no credit history was a little challenging. Ivan Merino , was able to help me decide on a easier decision for a lease , and to pay monthly with low payments for me at a young age and for me to be able to afford my monthly payments as well. I ended up getting approved and driving off the lot with my new car . More

We leased a vehicle three nights ago from Galpin. I have to say that I have honestly never had such a phenomenal experience at a dealership! Michael Moses and Sam Malik as well as all the other people we w to say that I have honestly never had such a phenomenal experience at a dealership! Michael Moses and Sam Malik as well as all the other people we were in contact with treated us like family. They didn't try to haggle with us we just told them what our budget was and they made it happen! We ended getting a better car than we had hoped for. I'll be going to them from now on and by the way we drove from Palm Springs! More

Michael was simply amazing. I had myself in a difficult situation and Michael took me under his wing like I was one of his own. Him and the Volkswagen team worked a miracle for me and their service was wor situation and Michael took me under his wing like I was one of his own. Him and the Volkswagen team worked a miracle for me and their service was worth more than they realize. Thank you all so much, you don't even know how blessed I am to have worked with you! More

My husband and I loved working with Michael Moses. Our experience with Galpin dealership from the moment we moved to LA from NYC has been more than great. We purchased our Ford Fusion at Galpin in 2007 an experience with Galpin dealership from the moment we moved to LA from NYC has been more than great. We purchased our Ford Fusion at Galpin in 2007 and just traded it in. Our salesman who we were referred to, Michael Moses, was very friendly and very knowledgeable. We were trapped in a bad situation. What made matters worse was the additonal financial burdens from my breast cancer and Lyme disease battle. Michael Moses worked the impossible, financing a new car to us. Brought peace into our lives. He is a GREAT guy to work with; helped us purchase a new VW Jetta. I must also credit the two other employees, Paul Ulbrich and Michael Gould, who helped in making our deal happen. Also, Vicky Moreno was very efficient explaining the leasing programs and maintenance programs. Keep up the GREAT work at Galpin VW! You have GREAT employees representing your Dealership! We couldn't be a happier couple, and we WILL BE back for our next car. More