Galpin Volkswagen of the San Fernando Valley

My wife and I recently moved to California, and shortly after arriving we traded her Odyssey for a new CR-V at Galpin Honda. Our experience there was drop notch, so when I started looking for a Tiguan, I after arriving we traded her Odyssey for a new CR-V at Galpin Honda. Our experience there was drop notch, so when I started looking for a Tiguan, I started emailing dealers for quotes, including Galpin VW. Nick Levin was the first to respond to my inquiry, and after trading a few emails, he gave me a quote at invoice. As we had such a good experience at a Galpin dealership previously, I drove out this weekend to see what they had and to take a test drive. Nick was with another customer when I arrived, so he introduced me to Adrian Torres, who spent quite a bit of time with me showing me their current inventory, doing the test drive, etc. He even chatted and played with my 6 year old daughter, which made her day! I asked to get financial information on both the SE with Sunroof and Nav that they had, as well as an SEL that they didn't, as well as a trade-in quote on my 2010 Subaru Outback. Past experience with other dealerships has made me skeptical, and I was ready for the price negotiations! Imagine my surprise when their first offer was at invoice for the car and above black book for my trade! I decided I wanted the SEL - a few minutes later they located one in Santa Monica. Nick drove down to get it, and we finished the transaction a few hours later. Vicky Moreno in the finance office was very easy to work with - I made it pretty clear that I wasn't interested in add-ons, so very little pressure to buy extras, and we wrapped up in no time at all. Bottom line - this was the easiest car buying experience I've ever had - no BS, no games, no pressure. Bravo, Galpin VW - I will heartily recommend you to anyone I know in the market for a car, and I'll be back when it's time for the next one. Kudos to Nick, Adrien, and Vicky - awesome customer service! More

Talk about hookin' a brother up, making it happen, striking a real deal; my peoples at Galpin did it all. Excellent service from start to finish, very respectful, very caring, very understanding. Real striking a real deal; my peoples at Galpin did it all. Excellent service from start to finish, very respectful, very caring, very understanding. Really genuine people working at this dealership who know how to do business the right way by putting people first. Thanks guys. More

Moe spend a good chunk of the morning with me when I looked at getting the 2013 VW Passat. What really sold me though, was that I was trading a lease I had on a Mazda 3 early, and the car was worth less looked at getting the 2013 VW Passat. What really sold me though, was that I was trading a lease I had on a Mazda 3 early, and the car was worth less then the buyout, but that didnt stop Moe from giving me the price that I wanted with the deal I wanted! By the end I was given every single thing I had asked for, without hesitation! Moe did a wonderful job working with his manager to get me the most for my Mazda so I could get the most for my Passat. I would also like to give a shout out to Vicky, who was so delightful and quick, these two truly do make the car buying process a wonderful experience again. I am looking forward to continue being a Galpin member long after this VW lease is up. More

Very helpful and friendly. Willing to work with you to get to a deal both you and the dealer can come to an agreement to. get to a deal both you and the dealer can come to an agreement to. More

I am truly cannot say enough positive things about my purchase experience with Galpin Volkswagen. Upon entry, I was immediately greeted by Herman Serrano from sales. I came prepared and knowing exactly purchase experience with Galpin Volkswagen. Upon entry, I was immediately greeted by Herman Serrano from sales. I came prepared and knowing exactly what I was looking for. Herman worked with me trying to find a best deal for what I wanted and he did it 100%. He managed to give me exactly the price I was asking and even got a car from another dealership delivered just for me, since I wanted a particular color, which Galpin did not have at the moment. After all the details were worked out, Herman transferred me to Vicky Moreno, Financial Manager, to complete all the financial documents. She was very well organized, fast and very friendly, even though it was the end of the long day. Vicky made all this paper-signing process fun and easy. Next day my car was already waiting for me and Herman helped me to pair my phone with the car Bluetooth, he made sure that I was completely familiar with the car before I left and all of my questions were thoroughly answered. Next day I received a follow up call from Herman to make sure I am satisfied with my new car and comfortable with all of it's features. He again assured me that he is available anytime to help me with anything related to my new car or answer any questions including regular service or maintenance. I will certainly return to Galpin Volkswagen in the future when looking to purchase our next car. A very big thanks to the entire staff at Galpin Volkswagen and congratulations on a job well done. More

Everyone at Galpin Volkswagen was so personable and helpful. Great atmosphere and a great car buying experience overall. After a long morning of looking for a car, walking into Galpin Volkswagen was helpful. Great atmosphere and a great car buying experience overall. After a long morning of looking for a car, walking into Galpin Volkswagen was a delight. Sherif was very helpful and I did not feel pressured at all. Adam was very attentive and reassuring as was Michael. After a long day Vicky was very organized and a pleasure as well. A huge thanks to Sherif for letting me drive as many cars as I wanted (some of them twice) until I was satisfied with my choice. A big plus to all for great customer service! More

I would recommend Galpin VW 100%. It was a wonderful I would recommend Galpin VW 100%. It was a wonderful experience every one was nice and helpful every one at Galpin VW worked hard to get me in my new I would recommend Galpin VW 100%. It was a wonderful experience every one was nice and helpful every one at Galpin VW worked hard to get me in my new car at the best price passable. Especially Nick the salesmen and Vicky the Finance Manger. More

My recent experience at this dealership was amazing! They really have the best interest if their guests at the forefront of the transaction while providing knowledgeable, professional customer service. The w really have the best interest if their guests at the forefront of the transaction while providing knowledgeable, professional customer service. The were very easy to work with and i would reccomend them to everyone instereted in a new or used vehicle! Additionally I found their staff woked very well as a team! More

Great dealership experience, friendly, knowledgable sales people, very flexible and honest, to the point. Neil, Richard, and Vicky were very receptive to my needs and concerns, 5 stars! people, very flexible and honest, to the point. Neil, Richard, and Vicky were very receptive to my needs and concerns, 5 stars! More

When you come into the , Galpin Volkswagen store your in good hands I was greeted by an outstanding sales consultants my experiences was a dream come true at Galpin Volkswagen the sales staff made me feel good hands I was greeted by an outstanding sales consultants my experiences was a dream come true at Galpin Volkswagen the sales staff made me feel like I was part of there family and I was in and out in less than 2 hours. Nick Levin and Richard Lloyd are two of the best sales consultant's I have the pleasure of working out my deal with and Adam Digaleh and Paul Ulbrick are both two of the best Sales Manager's I think There like the (Dream Team) at Galpin dealership there working deals that other Volkswagen deal's, make you the customer think is a mission impossible. I'm happy that i made the time to make the drive out to Galpin Volkswagen and had the pleasure of letting them work out a deal with me that make's me the customer vary happy , and lets not forget about the Finance Manager Vicky Moreno one of the best and hardest working and she know's the business. Over all a AAA dealership, the hardest part for me and the most time spent was not working out my deal, it was picking out the color of my new Volkswagen CC sports plus... I would like to thank the Sale's Staff for such a outstanding sales experiences and a real super cool deal Eddie Aldoph More