Gandrud Chevrolet - Service Center

I purchase a used Corvette from them. I also purchased rim damage insurance from them. I made a claim to the insurance company. I was sent back to them to get a rim. All I needed was for I also purchased rim damage insurance from them. I made a claim to the insurance company. I was sent back to them to get a rim. All I needed was for them to call the insurance company. They told me they won't do that. All I can say is Wow! More

Service advisor Eric greeted me professionally and asked what he could do for me today. He was able to get me in quickly and in short time, the service was completed. what he could do for me today. He was able to get me in quickly and in short time, the service was completed. More

Tired of going to the quick lube and having them miss stuff such as grease Certs in tire tread depth they’re not doing a complete thorough job. seriously gonna affect my choice of where I purchase or lea stuff such as grease Certs in tire tread depth they’re not doing a complete thorough job. seriously gonna affect my choice of where I purchase or leasing new vehicle in the coming months More

Very courteous people. Work done in a timely and professional manner. Oil life indicator said 100%, instead of 97 or 98% which happens at other places. Work done in a timely and professional manner. Oil life indicator said 100%, instead of 97 or 98% which happens at other places. More

Their service hasn’t let me down yet. They’ve corrected my problem. My vehicle is on the road. They’ve corrected my problem. My vehicle is on the road. More

My 2017 Chevy volt was initially to be done Feb 17th. I called and tried to talk to Julie on Monday the 20th. I was told she was on the phone with someone else and then she would call me back. So, then I I called and tried to talk to Julie on Monday the 20th. I was told she was on the phone with someone else and then she would call me back. So, then I called in the afternoon calling for Julie and she got on the phone and said she called and left a voicemail for me before she went to lunch. I said I didn't receive that call. She says well I'm sorry your phone's not working. She said then said she called Friday and left a voicemail. I said I did not receive that. She said again I'm sorry your phone wasn't working. I was not at all happy with Julie's response. I doubt I will be using Gandrud collision for any repairs in the future because of my experience with Julie and the lack of detail for the collision center repair. After a few days picking up my car from the collision center, something didn't seem right with the left front tire. It didn't look perpendicular to the ground. I also noticed that my infotainment center screen protector was damaged and scratched. Had to have happened when the windshield was broken then replaced during the repairs by the collision center. Because it was not damaged before they worked on my car as I just installed the screen protector. I wasn't happy they didn't mention the damage and didn't tell me about it. I made an appointment with Ryan from service on March 20th to get it looked at. The camber was off from a bent strut. It was not corrected during the first alignment check, he did not know why. Thursday March 23rd Ryan was able to get me in and swap out the strut. The alignment still came that the camber was still off a little bit. Ryan had to order more parts. Now that the left strut has been replaced, I hear a humming noise in the left front of the car which used to be silent. Ryan had his mechanic take my car for a drive and the mechanic also noticed the sound. They replaced the steering knuckle and another part and would see how that affected the noise. Julie had to file two supplemental claims to my insurance company for the additional parts and service after repairs were supposedly completed. Finally, my car has been taken care of and it's no longer making noise and it's properly aligned. I don't understand why the replacement hub wasn't charged to the collision damage repair. Instead, it was charged to my extended warranty. What would have happened if I didn't have an extended warranty? The hub should have been replaced as well as the strut, steering knuckle, and whatever other part that was replaced the first time while the collision center had my car. It took me an additional three appointments, hours of waiting in the waiting room to finally have it straightened out and working as it used to. I was disappointed how the collision center handled everything. And I'm still left with a damaged infotainment screensaver. I just hope the frame of the infotainment center isn't scratched. Ryan had a great attitude and finally got my car back in operating condition. The replaced new left front tire has some feathering because of the alignment issue. Hopefully that won't decrease the tire mileage very much. The last visit because the left front was still making noise Ryan from service replaced the left front wheel hub as it was the last piece of the suspension. Fortunately, Ryan said they had it in stock and he was going to get it installed. I was happy I didn't need to come back another time for the part to come in. I asked why the alignment problem wasn’t caught before and he didn’t know why it wasn’t. Thank you, Ryan. I'm glad to put this bad experience of the collision center behind me. Service manager Bria White texted me from the collision center if I wasn’t completely satisfied with my recent visit on March 15th. I texted her back the same day with what happened and never heard back from her not that she would be able to do anything after the fact. The collision center lacks attention to detail. More

Always helpful and friendly, taking a great customer service approach every visit! I wouldn’t consider going anywhere else! service approach every visit! I wouldn’t consider going anywhere else! More

Out of town service customer My service advisor went out of his way to take care of me. Driving a different brand,he could of brushed me off just as the manufacturer of my vehicle My service advisor went out of his way to take care of me. Driving a different brand,he could of brushed me off just as the manufacturer of my vehicle did. I'm traveling from another state and needed my lower control arm replaced. It was replaced and aligned to my satisfaction in both time it took and the cost. Thank you for taking the time to fix my car and getting me back to my vacation. Bennett Laes was the service advisor. If you're looking to service your vehicle look for him and he will take care of you. Bryon Edgerton More