Ganley Chevrolet

Easy communication through text. Easy to set up an appointment. Once I arrived it was a very easy process. Kept me informed and didn’t not waste any time. Easy to set up an appointment. Once I arrived it was a very easy process. Kept me informed and didn’t not waste any time. More

My experience with Ganley Chevrolet in Brookpark has been nothing short of excruciating. Our relationship began in 2022 when I leased a Chevy Blazer. In January 2025, I returned that vehicle and leased a bra nothing short of excruciating. Our relationship began in 2022 when I leased a Chevy Blazer. In January 2025, I returned that vehicle and leased a brand-new 2025 Chevy Blazer, which had 300 miles on it at the time. Now, in October 2025, the vehicle is already experiencing serious transmission issues — it will not go in reverse and is extremely difficult to drive forward. I promptly contacted the dealership to report the problem, and they scheduled an appointment for me 10 days later. When I arrived for that appointment, despite having informed them well in advance about the condition of my vehicle, I was told that no loaner cars were available. As a result, I have been without a vehicle for almost two weeks. To make matters worse, I have yet to receive any update from the dealership regarding the status of my car. I have reached out to the finance company several times seeking a resolution, but was told that all they could do was file a complaint. I also contacted Chevrolet customer service, who assured me they would reach out to the dealership for an update and get back to me within 48 hours with a resolution regarding the loaner. Sadly, that 48-hour window has passed with no response. At this point, I can’t help but feel that the Blazer I was leased may not have truly been a new vehicle, but rather one that had been previously owned or defective. Given the serious mechanical issues I’ve faced so soon after leasing it, I’m extremely disappointed and uneasy about the vehicle’s reliability. I no longer feel comfortable or confident driving it for the next three years — especially when traveling out of town. As a loyal, repeat customer, I am deeply disappointed by the lack of communication, accountability, and concern for my situation. I trusted Chevrolet to provide a safe and reliable vehicle — not one that would leave me stranded and ignored. I sincerely hope Chevrolet and Ganley Chevrolet of Brookpark take this situation seriously and address it promptly. More

Friendly employees and clean facility. Leasing was flawless. Zero complaints! Justin Norris was absolutely great, super patient, not pushy, levels with you! Leasing was flawless. Zero complaints! Justin Norris was absolutely great, super patient, not pushy, levels with you! More

Everyone at the dealership was very Welcoming. Justin was easy to deal with and knew his jobbed what we needed. Howard and Alex were great too. Justin was easy to deal with and knew his jobbed what we needed. Howard and Alex were great too. More

Justin was a great salesman. Quick and easy. Had to bring my 2yo with me today and they weren’t annoyed at all Quick and easy. Had to bring my 2yo with me today and they weren’t annoyed at all More

Jonathan helped us the second we walked in! He understood our needs and wants from the car and did an amazing job at getting us exactly that. Whole experience went smooth. Then Steve gave me th He understood our needs and wants from the car and did an amazing job at getting us exactly that. Whole experience went smooth. Then Steve gave me the run down on all the features my new car has and he did an amazing job! So many stuff I didn’t know he showed me. Lastly I met with Howard to go over finances! He made it easy to understand and sign everything quickly! Best experience shopping for a new car! Thank you everyone More

Everything went smoothly at closing but the main reason was the salesman Don took great care of me and actually listened to what I said. was the salesman Don took great care of me and actually listened to what I said. More

The Chevy dealership of Brookpark had a very welcoming environment. It made it much easier for me to feel more comfortable and excited about purchasing a new vehicle. environment. It made it much easier for me to feel more comfortable and excited about purchasing a new vehicle. More

Paul in the service dept. took exceptionally good care of me. I came in for a repair to a tire and Paul immediately saw to it that my next service of my 2025 Equinox, could an took exceptionally good care of me. I came in for a repair to a tire and Paul immediately saw to it that my next service of my 2025 Equinox, could and did get service to avoid me having to come back shortly. Paul was very knowledgeable and professional with me. Thanks More

Very professional staff- they were courteous and knowledgeable about their products. They listened to me and the purchase experience could not have been smoother! knowledgeable about their products. They listened to me and the purchase experience could not have been smoother! More