This is the 1st time I bought a Prius. I flew into Cleveland and was picked up at the airport, even though it was her day off. Heather was an excellent communicator, factual, and business like. No run-around, no excuses, and she followed up my questions quickly. I explained that I wanted a no hassle, no sales pitch, and the info to operate the Prius C to drive the 6 1/2 hours home. I was in and out within 30 minutes of the test drive. She made the endeavor pleasant. Pleasant is a brand new car buying experience, and I will be back with family. The sales manager Scott got me a good deal. I am tickled with my 2014 Prius C with 10937 miles.