Garber Chrysler Dodge Jeep Ram

Frustrating, stressful We were down in Saginaw for doctor appointments (we actually live 2+ hours north). We decided to trade our 2012 Dodge Ram in for a newer truck. We We were down in Saginaw for doctor appointments (we actually live 2+ hours north). We decided to trade our 2012 Dodge Ram in for a newer truck. We needed to keep the monthly payments at a certain amount which we knew would be difficult being we still owed quite a bit on the 2012. We dealt with Kelly French from the beginning. She was very friendly, no doubt, and did what she could to get us out of the 2012 and into a new truck. She found us a new truck, with the payment basically right where we needed to be. We told her we would make the deal with a few conditions. We wanted the tires from our 2012 truck, we needed running boards (I have a bad back and need them to get into the truck), we also wanted our spacers off of the old truck and we wanted our tonneuo cover as well. Kelly ran this past her " higher ups" and they (I am not sure who these people were that agreed to this) agreed to the deal. They even filled out a "WE OWE YOU" form showing these conditons along with two free oil changes and signed it. (We are also out the free oil changes as we don't have much trust in them anymore and don't feel comfortable bringing the truck back to them. We were given a loaner and told we would have our new truck delivered the next day. This was a Tuesday (August 18th). We didn't receive the new truck until Saturday (August 22nd). The entire week we fought with them because they were unable to figure out how to make the tires fit! They made up a new contract charging us an additional $700 for labor for their mechanics to put the tires on after they had agreed to do this from the very beginning! They basically okayed the deal without looking into it. We feel they rushed into the deal just to make a sale. Once they realized it wasnt a 5 minute fix, they didnt want to eat the cost of extra labor so they made us pay. Why sign a contract if the dealer can change it whenever they feel like it? We surely can't change it. Why even sign a contract?! Then for two days my husband went back and forth with them because they "couldn't make the tires fit on the rims" only to find out they were having issues with the tires and rims for the old truck that we traded in. Again, not our issue! Our truck was delivered Saturday (a gorgeous truck by the way, there's no denying this. It's beautiful). We found after driving it up the road that the tires did not fit under the truck. They rubbed every time we turned the wheel. I called kelly right away on monday as they were closed by this point. My husband and i were definitely upset but were still willing to work with them and be somewhat patient, until, that is, Kelly told me she would "not be ordering a new lift, suspension or anything like that for the truck". That was it for us. I felt they should have done whatever they had to do to fix the truck to make it right. I didn't care if it cost $100 or $1000. They agreed to something and they didn't do it right. I talked to the sales manager and he wanted to pick the truck up and bring it back down to them to see what the problem was. That was great except he couldn't and wouldn't guarantee they would pay to have it fixed. If it was expensive, they wouldn't pay. If it was an easy fix, he would pay. I refused. I felt he was sarcastic and didnt understand why we were concerned and upset. I was told " worry is all in your head". I had every right to be worried, i didnt have the funds to fix their mistakes! Hes not out a thing, we are, especially if the truck got down to them and they decided to not pay to fix it properly. I couldnt chance the truck getting down there, tore apart only to be told we had to pay more money, money we dont have. He also threatened to "just tear up the contract and return our 2012" . i asked him if we were to let them take the truck down there for them to look at how long it would take, his repsonse was "i dont know, it's like a doctors office. There are others in front of you!". The fact of the matter was we purchased the truck the 18th, we should have been told that they would have gotten the truck right in, at least to figure out the problem and what the solution was! We finally told them we were done dealing with them, we would eat the cost (AGAIN) just so we didn't have to deal with them anymore. Kelly called back and gave me two options to try and " make the situation right". They could tear the second contract up that had the additional labor in it and go back to the original contract or send a check for $700 (the amount they charged us for additional labor for putting our tires on) which would help pay for the repairs (actually it doesn't, it only pays us back the labor we paid for). But if we opted for the check, know that "they paid for the repairs". Not true. We got a refund for the labor they charged us. We opted for the check so we had the money up front to afford to fix the truck so we didn't have a brand new truck sitting in our driveway that wasn't right. My husband and I have been together approximately 6 years. In that time span, we have owned a used Ram truck, a used car, a new 1012 Ram (all from our local dealer) and now this brand new 2015. And these are just the ones while we have been together. Individually we have owned other Dodge trucks. This will be our LAST Dodge purchase. We know this won't effect Dodge in the slightest but if this dealership conducts business in this manner with more customers than just us, it will eventually effect at least their dealership. On August 27th, we were doing some banking only to find out that our previous loan on the 2012 truck that was traded in had not been paid off. We hadn't even given this a second thought or we would have checked into it sooner. Our payments on this loan were always automatically taken from our account so we had to deal with our credit union to credit our account back the payment. Kelly didn't know why it wasn't paid. After some checking we got the usual "the check is in the mail for the loan payoff". At this point we also had not received the $700 check. I finally called the corporate customer service office. I explained the situation and told them I don't want to get anyone in trouble and want no issues. We simply wanted our loan paid off and our $700. It was the very next day when they called the dealership and spoke with Mike that our loan was paid off. Mike also told them that our check would be mailed out no later than that Friday (September 4th). We checked the mail every day, taking into consideration the holiday. It should have been here no later than mid week. Kelly kept telling us it was mailed, " it was mailed early this week ". We finally got the check TODAY! (SEPTEMBER 16TH) AND THE CHECK IS DATED SEPTEMBER 11TH. so the entire time we were being told the " check was in the mail " it was NOT! Whether she knew this or not, I'm not sure. Someone was being deceitful to us and possibily to Kelly maybe because they dropped the ball or forgot to send the check out. My husband and I have been together approximately 6 years. In that time, we've owned 1 used Dodge truck, 1 used car, 1 new 2012 Dodge truck (all of these were from the local dealership) and now this brand new 2015 truck. This will be the LAST purchase we EVER make from Dodge, Jeep, Chrysler, Nissan, Hyundai. I know this will effect them in no way by losing one customers business however, if this dealership conducts business in this manner on a regular basis, I have no doubt that the dealership will be effected. I feel we were lied to, deceived, taken complete advantage of (by way of $$$ by charging us whenever they felt the need to). Kelly is a very polite and kind person. She seems concerned about us however for the amount of times she has brought up us giving them all 10's on their survey, I have to wonder how genuine that concern of hers really is. I know to a point she was stuck in the middle. She had no idea about the mechanics part of the deal. However, she should have made sure it was done as they promised, and that we were never charged for labor for THEIR mistakes. She was the one who made the contract with my husband and I. We did not make any deals with the mechanics. She was also the one who should have made sure our loan was taken care of, especially after I called and made her aware it was not paid off. It took almost another week and me calling corporate (customer service) for it to be taken care of. I know this isn't her job to pay loans off, but she should have done what she needed to to make sure it got done. Same with the $700 check. She doesn't write the checks but she should have done whatever she had to in order for us to get that check in a timely manner. Not make us wait as long as we have. I do have to say that she was extremely respectful to my husband and I the entire time. Whether or not she wanted to, she was. There were times throughout this whole process that I was very upset and it showed. I raised my voice and let it be known that we were very angry. And through that all, she remained extremely respectful. Again, we feel she was the "middle man" and besides doing more to assure the loan was paid off and the check was sent out (perhaps she was given inaccurate information as well), we fully believe Kelly went to bat for us and did all she could to make sure we were happy. Our issues are with the ones (not sure who it was) that agreed to switching the tires and spacers, the mechanics who didn't do the job properly, Mike (manager) who in our opinion was sarcastic and didn't treat us very nice (at least with some of the things that were said on the phone and some of the ridiculous comparisons made to me). We sincerely hope Kelly doesn't have to go through this again and that if any blame is put on anyone, it IS NOT HER! If we HAD to refer anyone to this dealership (will never happen) we would only do so because of Kelly! We hope she was being genuine to us and not only caring about the survey. We feel they get a lot of pressure for these surveys, probably too much pressure. Regardless, if we had only had those few issues with the loan and the $700 with Kelly, we would give all perfect scores and without question refer all of our friends and family to her. We feel that the communication between their departments is terrible and they really need to work on this. The biggest issue that caused so many problems was them jumping into a deal before really looking into it. All they had to do was have a mechanic look at our old truck, the tires and the new truck to see what had to be done before giving the okay!!! Bottom line, this was by far the worst experience we've had in purchasing a vehicle! We were one step away from hiring an attorney. My husband and I are laid back people who don't complain about things, especiallyy husband. I've never heard him raise his voice to ANYONE and once we got the truck here and found out it wasn't done right, he was beside himself. For him to be pushed to that point says a lot. More