Garcia Honda - Service Center

Don't Use Repair Service After many years of using Garcia Honda, I've gone for my last time. Every time I take my car in, there are new staff. That should be a clue. The lates After many years of using Garcia Honda, I've gone for my last time. Every time I take my car in, there are new staff. That should be a clue. The latest shuttle driver doesn't want to leave at 8 a.m. even when there are people waiting. The dealership promises to have a shuttle leave at 8 a.m. Having had to bring my car in two times in one week, the second visit the driver came out to gather people for the shuttle, she only called one name and it wasn't mine. It was too late before I realized that she had gone, deciding she didn't want to take me and the other two people on the list who were also waiting. If you want good customer service, this is not the place for you. I'll get my service done at Perfection from now on. More

Great Service and Great People I had fairly extensive repairs performed on my Honda Pilot. Our service representative Keaton did a great job explaining what was going to be done and I had fairly extensive repairs performed on my Honda Pilot. Our service representative Keaton did a great job explaining what was going to be done and providing the cost. He did a great job of communicating with us throughout the process and was very friendly. Everything went exactly as we were told. The repairs were done correctly the first time and were done quickly too. Based on the service we received, we would never go anywhere else for service and will buy a new car from Garcia Honda again. A great experience all around. More

Smooth Sailing My questions were answered, there were no delays, and my car was washed before I left. Angel was friendly, as always, and made a connection with me. I My questions were answered, there were no delays, and my car was washed before I left. Angel was friendly, as always, and made a connection with me. I am a happy customer. More

Easy to work with, fast, efficient I live over 200 miles away from this dealership but I bought my car there because of the service I observed them providing to a friend. They are very I live over 200 miles away from this dealership but I bought my car there because of the service I observed them providing to a friend. They are very flexible with my appointment times and allowed an early drop-off to accommodate my needs. Work was done quickly and competently and they are very customer service oriented. Great experience. More

Excellent service I have been impressed with each step of my car ownership experience at Garcia Honda. From buying my car to regular maintenance, I have enjoyed conver I have been impressed with each step of my car ownership experience at Garcia Honda. From buying my car to regular maintenance, I have enjoyed conversations with staff and appreciated exc e llent care. Thank you, More

Helpful Efforts of a Service Advisor We had an oil leak in a newly purchased Honda Accord XL. Jon explained the problem and ordered parts. He provided a loaner car so we could take a pr We had an oil leak in a newly purchased Honda Accord XL. Jon explained the problem and ordered parts. He provided a loaner car so we could take a previously planned car trip and kept in touch with us via several calls while waiting for parts. When the parts were installed he showed us the area concerned on another car being worked on in the shop. We were disapointed that our new car had a factory defect and that the parts needed were not available in the U.S., causing our car to be out of service for 3 weeks. We believe that Jon made the best of a manufacturing defect situation and appreciate his time and efforts. More

Oil change & door latch They did a good job and had great service. Only complaint is they didn't reset my tire pressure light which makes me think they didn't check the press They did a good job and had great service. Only complaint is they didn't reset my tire pressure light which makes me think they didn't check the pressure and they may have not done a tire rotation as my service coupon indicated. More

Very Happy Everyone involved with my service visit was a pleasure to deal with from beginning to end. Visit was so quick I hardly had any time to read the book Everyone involved with my service visit was a pleasure to deal with from beginning to end. Visit was so quick I hardly had any time to read the book I brought to pass the time. More

Came in Early, Left Earlier I had an appointment at 8:30, but was there at 7:30...they took me anyway and I got my car back before my actual appointment. That was really nice...t I had an appointment at 8:30, but was there at 7:30...they took me anyway and I got my car back before my actual appointment. That was really nice...the only they forgot was the car wash, but my time was very important, so it worked out well. More

First service on vehicle I had to take my vehicle back because the oil display was not reset to 100% and that is something the service people should know to do after they chan I had to take my vehicle back because the oil display was not reset to 100% and that is something the service people should know to do after they change the oil. More