"Continued Bad Business"
I bought a “new” Pilot from Garcia Honda 9/4/2019. They lied about the mileage and refused to fix it until I went to the State’s Atty. General’s office, the Honda Corporation, and wrote a bad review. NEW PROBLEM: The tint they put on the front driver’s window and front passenger’s window is pretty crappy. When you look through them in certain lights there is a rainbow effect and the window looks mottled.
I called Garcia service and was transferred to sales. Salvador answered with “Hello”, instead of, “This is Salvador in sales” or “Garcia Honda, sales dept.”. I didn’t know who had picked up the phone, or if I had been accidentally sent to ???? I was speechless, not knowing what to say because I didn’t know to whom I was speaking.
After he finally told me who I was talking to I explained the situation. He said he would make an appt with the company that tinted the windows and would call me back to tell me the appointed day and time.
He called me back the next day, (good job) but instead of telling me when to take my Pilot in to be fixed, he started quizzing me and blaming the crappy looking tint on my sunglasses After going through xxxx with Garcia about their erroneous odometer reading and refusal to fix the paperwork, I was in no mood to start listening to them blame me again for their poor work and really bad customer service. THESE GUYS WILL DO EVERYTHING THEY POSSIBLY CAN TO AVOID TAKING RESPONSIBILITY. LOOK OUT!
Guess I’m going back to the State’s Atty. General. Wouldn’t it be nice if they just fixed the problem. And wouldn’t it be great if they bent over backwards to make their customers happy? Fat chance at Garcia Honda.
"Lee Trujillo is the best!"
I'm traveling cross country from South Carolina to Sedona in my Honda CR-V and it was due for an oil change. I took a chance and stopped in at Garcia Honda without an appointment and Lee Trujillo fit my vehicle in right away. The technician found a nail in my tire which Lee had plugged at no extra charge. This could have caused me some serious issues left unattended! Also he had my car washed at no extra charge which was definitely needed and appreciated. I left there feeling so grateful for Lee's kindness and thoroughness. You can feel confident taking your vehicle to Garcia Honda for service and a five star experience!
"Garcia Honda - Criminal Practices"
This is a follow up to the great review I gave them earlier. The minute I drove off the lot, I became invisible. There have been many, many problems since I gave them my money, most of them having to do with lack of information from them and lack of communication from them.
But the most serious problem is that they lied about how many miles were on the car I bought. They told me it was a new car and that it had 25 miles on it. I questioned the mileage because I was told my vehicle came from a dealer down south. But they said it had traveled to ABQ on a transport.
But after driving my car a few days, and trying to figure out how everything worked, I finally found the odometer and it was over 250 miles. Now there is a problem. I signed a paper saying it had 25 miles on it and thought it was a brand new car.
When I went back and told them they needed to amend the paperwork to make it accurate, an hour went by while I was told over and over nothing could be done about it. I insisted and finally was told they would revise the paperwork and fix the error; a new title would be issued.
After some time, I was given two papers to sign. Neither one had my vin on them, so I wrote it on both papers. Then I read the papers. They both pointed out to me that this was a used vehicle, either used as a demonstrator or was sold then returned to the dealer for some reason. NEWS TO ME.
Along with this news, the papers clearly stated that the warranty starts at zero miles, so my warranty, for me, was 250 short of the 36,000 miles. Is that fair? They sell me a used car, without telling me, then I get cheated out of 250 warranty miles. This didn’t bother Garcia Honda in the least, but I have a big problem with them lying ( by omission and commission) and falsifying legal documents. I refused to sign the two papers saying I knew these things when I bought the car. That’s when I was told I could not prove that I had not driven the 250 miles. And that I was the only one in the world who had this problem. Another desperate attack on the victim to intimidate them. Isn’t that always the tactic one uses when they are caught red-handed? Blame others.
There is paperwork at that dealership showing the correct odometer reading when I bought the car, and they could turn on a computer and read it if they chose. But that would mean admitting they made a mistake and that they cheated me, hoping I wouldn’t notice.
I am not sure how I am going to handle this. Right now it seems the only answer is through the legal system. But I do feel obligated to warn others about the shady and illegal behavior on the part of Garcia Honda.
Employees I dealt with: Michael McKinnon, Alyce, Salvador, and Cory ( who offered to buy me lunch because they failed to mention it would take 2 hours plus to put the roof rack on my car).
Employees Worked With
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