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Garden City Chrysler Jeep Dodge
Hempstead, NY
988 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 988 reviews
August 16, 2023
Purchased a white jeep compass in 2017 that had a leak in the sunroof that resulted in my car flooding and ended up leaving a review on Google was an ordeal to say the least. The situation ended in me gettin the sunroof that resulted in my car flooding and ended up leaving a review on Google was an ordeal to say the least. The situation ended in me getting into a blue 2017 Jeep Compass at your dealership and unfortunately I have not had a good experience at all. After about a month or so of driving the vehicle, it starts stalling in traffic at stop signs and lights. With the STOP/START feature turned on, I would stop as normal at a stop sign. The car would shut off and then when I release the brake the car is obviously supposed to turn back on... that wasn't happening.The car would be completely off and would not move. I would be sitting in traffic awkwardly for minutes driving to get the car park brake off because that's automatically activated when this happens. Get the car shut off and then turned back on. It happened often enough that I called in and tried to get to the service dept. A gentleman, can't remember his name, said that I could just turn it off (I'm assuming he just didn't understand what I was saying). Anyway, I did just that and guess what, the battery dies not even 8 months into having the car. How long is a car battery supposed to last? Google says on average 3-5 years, certainly not 1. So I went into the service dept and was basically gaslit by one of the service managers, basically saying the car battery being dead is my fault because I don't use the stop/start and it's necessary to ensure both batteries stay charged. YES SIR I UNDERSTAND THAT, I WOULD USE THIS LOVELY FEATURE IF IT WORKED PROPERLY AND DIDNT LEAVE ME AND MY FAMILY STALLED IN A CAR en route to many occasions. I requested a different service manager who seemed to understand and changed the batteries out free or charge and told me everything with the stop/start should be functioning. That was a lie because just a few short months later, the car started to stall again and I just played the game of turning it off and turning it back on because the service department has never been helpful and guess what. The batteries died again, because of course! I didn't even contact Garden City Jeep to fix it again and just simply gave up, I was careless for a very long time. Tried to trade the car out and could not so had no choice but to try and fix the car which I ENDED UP PAYING OUT OF POCKET $700 for! Paid for an issue on a faulty vehicle, I'm upset about it but they already told me there was nothing else that could be done. The issue with my vehicle is that the Stop/Start system has not functioned correctly since I purchased the car in late 2020/early 2021. Resulting in the car batteries having to be replaced way more than normal and the overall parts of the car failing. So much so, I paid for 2 new car batteries which I wasn't pleased with in middle to late June of this year for my car to now not turn on only a month and a half later. The car had to be towed off the side of the road to Garden City Jeep this week where they advised my car didn't start due to my car starter failing?! Which is obvious because the car stop/start system has not been functioning properly since the very beginning. They are expecting me to pay out of my own pocket for an issue that should have been fixed when I brought my car into the service department a few months after receiving it letting them know the car was stalling at stop lights/stop signs (STOP/START system not functioning), the issue should have been fixed before it was cleared for sale. More
by Candace Fox
Employees Worked With
Reputation Management
May 22, 2023
Absolute worst service center. Bought me Wrangler here and always weeks to get a service appointment. I brought in once for a "free" oil change and they said they need to keep my c Bought me Wrangler here and always weeks to get a service appointment. I brought in once for a "free" oil change and they said they need to keep my car for 2 weeks with no loaner. This is third time I am attempting to use, I had a "Need Service" Light on, and they cant get me in for a month. Terrible More
by scash_170
Employees Worked With
None
May 19, 2023
The service by Eric Ramos was awesome. He Is knowledgeable, courteous, professional and very kind.. It was because of his deportment and professionalism I chose Garden City Jeep over Sout He Is knowledgeable, courteous, professional and very kind.. It was because of his deportment and professionalism I chose Garden City Jeep over South shore Jeep. More
by Wkneckles
Employees Worked With
Eric Ramos
May 09, 2023
Just brought my 2021 Grand Cherokee in for routine service. Not only were they fast in returning my car, the vehicle inspection was done perfect. The offered my car an alignment and a throttle buddy s service. Not only were they fast in returning my car, the vehicle inspection was done perfect. The offered my car an alignment and a throttle buddy service. After these services were preformed; the car is driving better than when I dropped it off. The service advisor Jonathan Dorceus was very helpful in explaining the needs of my vehicle. Perfect experience all around. Thank you garden city jeep. Keep up the great work! More
by Glo631
Employees Worked With
Jonathan Dorceus service advisor. Great job!, Shawn Morrison, Eric Rivera, Jerry McCabe, Steven Aulicino
April 30, 2023
So don’t believe the sales gimmicks! Purchased a car from this dealership in 2011z the promise that was made with their Platinum Program was that I would receive $8 oil changes & free in Purchased a car from this dealership in 2011z the promise that was made with their Platinum Program was that I would receive $8 oil changes & free inspections for the life of the vehicle. Lo and behold today I brought my Jeep in for oil change and was told that they have discontinued the program. How do you discontinue a program that you sold as a lifetime benefit upon the sale of the vehicle? This is just one of a number of issues I’ve had with this dealership and its service department over the years .Never again will I buy a car from this dealership and you should think twice before you do. More
by keithmaisel
Employees Worked With
Jason Mascia
April 25, 2023
Garden City Jeep is the absolute BEST! They recently helped me with my new lease. Eric and Steven couldn’t have made it any easier! Everyone is extremely personable! Steven Zozzaro provide They recently helped me with my new lease. Eric and Steven couldn’t have made it any easier! Everyone is extremely personable! Steven Zozzaro provided excellent service! I could not have asked for anything better. He was honest and explained everything to me. Steven made it so simple and answered any questions that I had. I live in Staten Island and I’ve leased with Garden City Jeep twice now & I would do it again! Steven went above and beyond. You won’t regret going here. I highly recommend Garden City Jeep! More
by D.depersia627
Employees Worked With
Eric Rivera, STEVEN ZOZZARO
March 13, 2023
Just leased a 23 Durango from this dealership. We had the pleasure of working with Steven Zozzaro. He was professional and gave us a fair deal. Seamless transaction. Highly recommend. We had the pleasure of working with Steven Zozzaro. He was professional and gave us a fair deal. Seamless transaction. Highly recommend. More
by bpt68
Employees Worked With
STEVEN ZOZZARO
March 10, 2023
I HAVE ALWAYS BEEN SATISFIED WITH THIS DEALERSHIP WITH PURCHASING A CAR AND ITS SERVICE. MY RECENT VISIT TO THE SERVICE DEPT. WAS VERY SATISFACTORY. I WAS GREETED BY ERNESTO WHO TOOK MY INFORMATION & VE PURCHASING A CAR AND ITS SERVICE. MY RECENT VISIT TO THE SERVICE DEPT. WAS VERY SATISFACTORY. I WAS GREETED BY ERNESTO WHO TOOK MY INFORMATION & VEHICLE FOR AN INSPECTION & OIL CHANGE. THE TIME WAIT WAS NOT TOO LONG. I WAS ALSO IN CONTACT WITH JASON MASCIA, GEN,SALES MGR. WHO WAS VERY OBLIGING , COURTEOUS & PROFESSIONAL. I HAVE ALWAYS DEALT WITH JASON WHEN PURCHASING MY VEHICLES AND HAVE BEEN VERY SATISFIED. HE IS VERY PROFESSIONAL TO DEAL WITH. More
by hbmama02
Employees Worked With
JASON MASCIA, GEN.SALES MGR & ERNESTO in SERVICE, Jason Mascia
