Garden City Chrysler Jeep Dodge

After a disappointing experience elsewhere, it was refreshing to work with the service team at Garden City CDJR. I brought my 2018 Jeep Wrangler JL with the eTorque system in for a diagnostic on th refreshing to work with the service team at Garden City CDJR. I brought my 2018 Jeep Wrangler JL with the eTorque system in for a diagnostic on the 48V hybrid battery pack. I had some unusual readings from the BPCM using JScan and wanted to have it checked with wiTECH, the factory diagnostic tool. It wasn’t a major repair, but it was the kind of preventative diagnostic that most owners wouldn’t normally request. Ms. Santiago, my service advisor, was attentive from the start. Because I came in with a lot of technical details, she brought over Mr. Chenei, one of the master technicians, so I could explain everything clearly. Both of them understood what I was asking for and performed the diagnostic without issue. They gave me a clear explanation and peace of mind that the hybrid battery pack wasn’t showing signs of imminent failure. They also proactively took care of another issue with the vehicle while I was there. Additionally, I had a good conversation with Mr. Dorceus, who wasn’t my assigned advisor but offered helpful insight on how different CDJR service departments handle things. It’s rare to find a service department that actually listens, takes the time to understand the concern, and treats customers with respect. I left feeling like my questions were taken seriously, and I’ll definitely be returning to Garden City for future service. More

Brought my car into service and can’t say nothing bad about my experience from start to finish. I would never buy or service my cars from anywhere other than Garden City Jeep. about my experience from start to finish. I would never buy or service my cars from anywhere other than Garden City Jeep. More

Best dealership around hands down. From the sales to service they go above and beyond for the customer. If you want an honest and great car buying experience this is the place to go to From the sales to service they go above and beyond for the customer. If you want an honest and great car buying experience this is the place to go to and keep on going to for service needs as they are honest and don’t try to just make the extra “buck”. I am a customer for life. Even the GM goes above and beyond to exceed customer expectations which is unheard of. More

Best in the business. Patient, caring and knowledgeable. Eric Rivera and his team are top notch for all your vehicle needs! Patient, caring and knowledgeable. Eric Rivera and his team are top notch for all your vehicle needs! More

Garden City Jeep is the best dealership I’ve had the pleasure of working with. From building my Ram 2500 to getting it serviced, the employees are top notch who always do the right thing. This can’t be pleasure of working with. From building my Ram 2500 to getting it serviced, the employees are top notch who always do the right thing. This can’t be said about the majority of dealerships. I look forward to the purchase of my next vehicle. More

I have been using above dealership For over 15 years. .. Always EXCELLENT SERVICE & friendly faces. 5 Stars to Jonathan & Darrell, they are awesome & always there to help me They always answer any con .. Always EXCELLENT SERVICE & friendly faces. 5 Stars to Jonathan & Darrell, they are awesome & always there to help me They always answer any concerns I may have Actually all of the service personnel are excellent....its my pleasure dealing with above Jeep Dealer. I don"t go elsewhere I use Garden City Jeep exclusively. More

Poor customer service. Poor communication. Appointment booked incorrectly. This not the 1st or 2nd time Poor communication. Appointment booked incorrectly. This not the 1st or 2nd time More

I will never in my life buy another Jeep from this dealership. It's not the sales that I have an issue with. You sold me a car with a guarantee that there would be a discounted oil change and free NYS dealership. It's not the sales that I have an issue with. You sold me a car with a guarantee that there would be a discounted oil change and free NYS inspections as part of the VIP program. Upon arrival at the dealer for a regular oil change, you're told there's a new owner and we are no longer honoring the VIP program from when I was sold the car. That is strike number one. I paid for the service full price and now return for the next service with a coupon from the MOPAR website for two oil changes for $130. The MOPAR website says print coupon and present at the dealer. Well, I wasted my time at the dealer today because they refused to honor their own manufacturer coupon claiming it must be activated 24 hours prior to coming in with MOPAR. The website and coupon terms make no mention of this and when I requested a manager, no one was available. This dealership is GARBAGE. If you're considering buying a car here, BEWARE OF THE TERRIBLE SERVICE EXPERIENCE YOU WILL ENCOUNTER AT A LATER TIME. STAY FAR FAR AWAY. This dealership lost all my future business and I hope anyone reading this does the same. More

It must be an unfortunate situation or who ever is doing the repair is not competent. I leased a new jeep cherokee 2023. So far I only have 900 miles on it. Water coming through between windshield and roof. the repair is not competent. I leased a new jeep cherokee 2023. So far I only have 900 miles on it. Water coming through between windshield and roof. 1st time took it to service after 3 amd half weeks,I got the call it is ready after several calls to follow up with no response especially form Service manager. Picked it up, next day it snowed, water came through again, so I called service and they would not give me a loaner. Called my sales man set me up with a loaner. Dropped it off Monday, picked out up yesterday, guess what?? Water still coming though, called them left 2 messages today, and texted twice with photos, so far no response. Does this qualify for the lemon law???? There is no sense of customer care and manager is either missing in action or doesn't care. Sorry all, just frustrated with Garfen City Jeep More

I bought a Jeep Grand Cherokee Limited in 2014 with the platinum package for the life of my car which consists of $8 full service oil changes and free inspection. On 8/2623, I took my car in for a oil chan platinum package for the life of my car which consists of $8 full service oil changes and free inspection. On 8/2623, I took my car in for a oil change and I was told they no longer honor my contract and I would have to pay for a factory maintenance service in order to get a free oil change under their new VIP program. Well, I refused the new program. I was then informed that I had to sign paperwork to authorize them to service my car, which is something I've never done before either. In reality they had me e-sign a document that stated I'm aware and consent to their new VIP program. The service person showed me limited information and did not disclose the full content of the document I was told I had to sign. The document was on an IPAD that apparently allowed her to control what information I was able to see on the screen. Extremely deceitful and unprofessional behavior. I was essentially duped into consenting to their new program!! That's not all, to add fuel to fire....I left the car at the dealership and was told the car will be ready within 2 1/2 hours and I'll get a text. Four hours went by and no one contacted me, I tried calling and the service person did not answer the phone. I went back to the dealership and my car was in the same spot that I left it. Nothing was done 4 hours later. I was livid so I asked for my keys back and a copy of the document that I signed to make sure I wasn't charged for anything and that is where I saw the additional information on the document. I am deeply saddened by the way I was treated. It felt like retaliation because I stood my ground and refused to be bullied into consenting to this new VIP program. Shame on you Garden City Jeep!!!!!!!!! More