Garden City Chrysler Jeep Dodge

I will never in my life buy another Jeep from this dealership. It's not the sales that I have an issue with. You sold me a car with a guarantee that there would be a discounted oil change and free NYS dealership. It's not the sales that I have an issue with. You sold me a car with a guarantee that there would be a discounted oil change and free NYS inspections as part of the VIP program. Upon arrival at the dealer for a regular oil change, you're told there's a new owner and we are no longer honoring the VIP program from when I was sold the car. That is strike number one. I paid for the service full price and now return for the next service with a coupon from the MOPAR website for two oil changes for $130. The MOPAR website says print coupon and present at the dealer. Well, I wasted my time at the dealer today because they refused to honor their own manufacturer coupon claiming it must be activated 24 hours prior to coming in with MOPAR. The website and coupon terms make no mention of this and when I requested a manager, no one was available. This dealership is GARBAGE. If you're considering buying a car here, BEWARE OF THE TERRIBLE SERVICE EXPERIENCE YOU WILL ENCOUNTER AT A LATER TIME. STAY FAR FAR AWAY. This dealership lost all my future business and I hope anyone reading this does the same. More

It must be an unfortunate situation or who ever is doing the repair is not competent. I leased a new jeep cherokee 2023. So far I only have 900 miles on it. Water coming through between windshield and roof. the repair is not competent. I leased a new jeep cherokee 2023. So far I only have 900 miles on it. Water coming through between windshield and roof. 1st time took it to service after 3 amd half weeks,I got the call it is ready after several calls to follow up with no response especially form Service manager. Picked it up, next day it snowed, water came through again, so I called service and they would not give me a loaner. Called my sales man set me up with a loaner. Dropped it off Monday, picked out up yesterday, guess what?? Water still coming though, called them left 2 messages today, and texted twice with photos, so far no response. Does this qualify for the lemon law???? There is no sense of customer care and manager is either missing in action or doesn't care. Sorry all, just frustrated with Garfen City Jeep More

I bought a Jeep Grand Cherokee Limited in 2014 with the platinum package for the life of my car which consists of $8 full service oil changes and free inspection. On 8/2623, I took my car in for a oil chan platinum package for the life of my car which consists of $8 full service oil changes and free inspection. On 8/2623, I took my car in for a oil change and I was told they no longer honor my contract and I would have to pay for a factory maintenance service in order to get a free oil change under their new VIP program. Well, I refused the new program. I was then informed that I had to sign paperwork to authorize them to service my car, which is something I've never done before either. In reality they had me e-sign a document that stated I'm aware and consent to their new VIP program. The service person showed me limited information and did not disclose the full content of the document I was told I had to sign. The document was on an IPAD that apparently allowed her to control what information I was able to see on the screen. Extremely deceitful and unprofessional behavior. I was essentially duped into consenting to their new program!! That's not all, to add fuel to fire....I left the car at the dealership and was told the car will be ready within 2 1/2 hours and I'll get a text. Four hours went by and no one contacted me, I tried calling and the service person did not answer the phone. I went back to the dealership and my car was in the same spot that I left it. Nothing was done 4 hours later. I was livid so I asked for my keys back and a copy of the document that I signed to make sure I wasn't charged for anything and that is where I saw the additional information on the document. I am deeply saddened by the way I was treated. It felt like retaliation because I stood my ground and refused to be bullied into consenting to this new VIP program. Shame on you Garden City Jeep!!!!!!!!! More

Absolute worst service center. Bought me Wrangler here and always weeks to get a service appointment. I brought in once for a "free" oil change and they said they need to keep my c Bought me Wrangler here and always weeks to get a service appointment. I brought in once for a "free" oil change and they said they need to keep my car for 2 weeks with no loaner. This is third time I am attempting to use, I had a "Need Service" Light on, and they cant get me in for a month. Terrible More

Just brought my 2021 Grand Cherokee in for routine service. Not only were they fast in returning my car, the vehicle inspection was done perfect. The offered my car an alignment and a throttle buddy s service. Not only were they fast in returning my car, the vehicle inspection was done perfect. The offered my car an alignment and a throttle buddy service. After these services were preformed; the car is driving better than when I dropped it off. The service advisor Jonathan Dorceus was very helpful in explaining the needs of my vehicle. Perfect experience all around. Thank you garden city jeep. Keep up the great work! More

So don’t believe the sales gimmicks! Purchased a car from this dealership in 2011z the promise that was made with their Platinum Program was that I would receive $8 oil changes & free in Purchased a car from this dealership in 2011z the promise that was made with their Platinum Program was that I would receive $8 oil changes & free inspections for the life of the vehicle. Lo and behold today I brought my Jeep in for oil change and was told that they have discontinued the program. How do you discontinue a program that you sold as a lifetime benefit upon the sale of the vehicle? This is just one of a number of issues I’ve had with this dealership and its service department over the years .Never again will I buy a car from this dealership and you should think twice before you do. More

I HAVE ALWAYS BEEN SATISFIED WITH THIS DEALERSHIP WITH PURCHASING A CAR AND ITS SERVICE. MY RECENT VISIT TO THE SERVICE DEPT. WAS VERY SATISFACTORY. I WAS GREETED BY ERNESTO WHO TOOK MY INFORMATION & VE PURCHASING A CAR AND ITS SERVICE. MY RECENT VISIT TO THE SERVICE DEPT. WAS VERY SATISFACTORY. I WAS GREETED BY ERNESTO WHO TOOK MY INFORMATION & VEHICLE FOR AN INSPECTION & OIL CHANGE. THE TIME WAIT WAS NOT TOO LONG. I WAS ALSO IN CONTACT WITH JASON MASCIA, GEN,SALES MGR. WHO WAS VERY OBLIGING , COURTEOUS & PROFESSIONAL. I HAVE ALWAYS DEALT WITH JASON WHEN PURCHASING MY VEHICLES AND HAVE BEEN VERY SATISFIED. HE IS VERY PROFESSIONAL TO DEAL WITH. More

MY EXPERIENCE WITH SERVICE DEPT. WAS VERY SATISFACTORY. ERNESTO GREETED ME WHEN I ARRIVED TO GET MY CAR INSPECTED & OIL CHANGE . HE WAS VERY PLEASANT & OBLIGING AND WAS ABLE TO GET WAS VERY SATISFACTORY. ERNESTO GREETED ME WHEN I ARRIVED TO GET MY CAR INSPECTED & OIL CHANGE . HE WAS VERY PLEASANT & OBLIGING AND WAS ABLE TO GET ME THRU WITHOUT A LONG WAIT. I WAS BACK ON THE ROAD IN NO TIME. THANK YOU ERNESTO. More