Garden City Mazda

My whole car buying experience was ruined. I was looking to replace my 95 Camry, 240K with a newer car and was recommended to this salesman by his sister. I researched their used car inventory online and de to replace my 95 Camry, 240K with a newer car and was recommended to this salesman by his sister. I researched their used car inventory online and decided I was interested in a 2010 Corolla they had. I met with the salesman on 2/22/14, looked over the vehicle and took it for a test drive. I liked the car and had the cash to buy it but I was told that the price on the internet was for financing only, they received "incentives" from bank. I agreed to apply for financing since he had agreed to not charge dealer fees since I had been referred to him specifically. George told me that he would order the floor mats for the car because they were missing. He also said he'd find the 2nd key for the Corolla. When I met with the finance manager, he had already included a warranty in the loan and because extremely irritable when I told him that I was not interested in buying a warranty. He became even more agitated when I advised him that I had been told I wouldn't have to pay dealer fees. I agreed to pay the dealer fees to hurry up the whole process as it was already nighttime. I drove the car home and the next morning noticed that there was extensive damage to the front bumper that was not there in the internet pictures nor when I first saw it. The salesman had me come back in and quickly agreed to have the front bumper replaced with a loaner car to me. I was informed that no one would "fess up" to it because no one wanted to lose their job. When I picked up the car from having the bumper replaced, I noticed there was water in the driver's side headlight (that was not there previously) and the bumper had not been secured properly. The used car sales manager agreed to have the headlight replaced as it looks like it was an "after market" headlight. After this kind of start with the vehicle, I had my mechanic look it over completely and found that the front tires were new but one back tire should not have passed inspection and the other back tire barely passed. He also found that the plastic guard underneath the radiator was not reinstalled once the bumper was changed. These, he said were safety issues. I faxed over the findings to Garden City Mazda hoping to have these safety issues looked at once I brought it back to have the front headlight replaced on 3/22/14 but was met by an extremely rude, short tempered and bullying Dave Delvecchio. He very loudly stated, in the showroom, that he was done with me, he didn't know if the plastic guard had fallen off during my 3 months of driving the car (I'd had the car less than 1 month and no, I don't believe it just falls off, unless it had been installed incorrectly) and that the only reason he had fixed the bumper and the headlight was because I was recommended by the George's sister. He assured me he knew all the laws. Maybe my experience with this dealer was a freak thing but I paid a nice sum for this vehicle and didn't expect to have a car with safety issues nor have an employee of the dealership destroy the front bumper and think that I just wouldn't notice it. I also never got the car mats or the 2nd key I was promised by the salesman. So after purchasing this vehicle from a dealer, I have to put more money into it so that I feel safe driving it. I also most add that during the 3-4 times I was there in the month I had my car, everyone in the service department was extremely helpful and friendly. More

The sales person was very friendly and knowledgeable about the cars at the dealership. The experience was very good overall although it was a bit lengthy. about the cars at the dealership. The experience was very good overall although it was a bit lengthy. More

Bravo to the team at Garden City Mazda! I had an excellent experience and want everyone to know about it. I recently purchased a CX-9 thru Josh Niles and I found him to be very friendly and knowledg excellent experience and want everyone to know about it. I recently purchased a CX-9 thru Josh Niles and I found him to be very friendly and knowledgable. No hard sell here, its a low pressure environment and I really felt that my needs and time were respected. Josh answered all of my questions about the car and assured me that they had it in stock for immediate delivery. Once I made the decision to go ahead with the lease I was introduced to Anthony Antonetti in finance. Anthony was great and suggested some options for additional warranties on tires and other repairs that will come up during the lease term. We have all had experiences of wanting to run out of a dealership because of how uncomfortable it can be, it's the exact opposite here and I'm definitely a happy customer! I would recommend them to everyone in the market for a new car. More

I went to this dealership to help my mom purchase or lease a new car. Her and I had bad experiences with buying a car before, and from there on I never trusted a car salesman again. However, I was very lease a new car. Her and I had bad experiences with buying a car before, and from there on I never trusted a car salesman again. However, I was very suprised to not only how friendly Henry was to us, but also how helpful he was in making a great decision on a car. Mr. Henry Villafuerte has single handedly changed my negative views on car salesman. I was very suprised to how he made the options for buying or leasing the car very clear, and how he made the numbers simple for me and my mom to understand. Mr. Henry Villafuerte was patient and understanding to my mom's worries in purchasing a car. He also provided her with very good answers to my mom's worries. I was there to help my mom make a good decision, but in all honesty, i did not even need to be there because Henry did more than that. He helped my mom make a great decision, and my mom could not stop talking about how great her experience was at Garden City Mazda to our friends and family (which she has never done before when purchasing a car). Good job Mr. Henry Villafuerte, i honestly believe that you were NOT just there to sell us a car, but to genuinely and sincerely help us make a great decision in leasing our brand new mazda cx5. Now for the first time, i have someone to recommend to my friends and family when they are interested in buying a car. More

I just picked my 2014 Mazda 3 from Garden City Mazda and my experience was wonderful. No hassle what so ever. My salesperson Luis Espinal and he was great. He was professional, receptive to our requests and my experience was wonderful. No hassle what so ever. My salesperson Luis Espinal and he was great. He was professional, receptive to our requests and needs. I told him what we want and he worked with us to the end. He has lots of patience, professional, soft spoken and a great set of hair on his head. Luis Espinal is a true professional in the business, during the course of the transaction he emailed me, and call me several times. He does not only cared about making the sale but to make sure you were happy. He was a little pushy at times but that to expected from a salesperson. But I thought overall he was perfect man for the job and I would recommend him highly. More

I recently purchased a 2014 Mazda 6 from Garden City Mazda and I was very pleased with the whole experience. The first evening I stopped into the showroom, George showed me the car, explained all the f Mazda and I was very pleased with the whole experience. The first evening I stopped into the showroom, George showed me the car, explained all the features, and quoted me a great price. When I came back for a test drive, Cesar helped me. Both salesmen were very friendly and knowledgeable; they gave me all the information I needed and patiently answered all of my questions and never applied any pressure to buy. Once I drove the car I decided to buy it, and Cesar prepared the initial paperwork and followed through 'till I picked up the car. He was very accommodating when I could not pick up the car on the scheduled date because of a snowstorm. When I did pick it up, he went over all of the features of the car very clearly and thoroughly (and there are a lot of features!) and explained everything I needed to know. I then met with Eddie to arrange the financing and complete the paperwork, and instead of it being very stressful and intimidating, he made it easy and comfortable. Everything was straight forward and open. I've had the car for almost a week now and I love it. I thank Cesar, Eddie, and George - they were great! And I highly recommend the Garden City Mazda dealership. More

Perfect service, big professionalism, great customer service, nice sense of humor, friendly, Thank You Mr. Villafuente, we already recommended You and Your Dealership to all our friends. Famili Mitovi, service, nice sense of humor, friendly, Thank You Mr. Villafuente, we already recommended You and Your Dealership to all our friends. Famili Mitovi, Queens, NY More

This is the second time that I have done business with Garden City Mazda and it was a pleasure to do business with this dealership again. Josh Niles was an excellent sales professional. He demonstrated Garden City Mazda and it was a pleasure to do business with this dealership again. Josh Niles was an excellent sales professional. He demonstrated an excellent knowledge base of the Mazda product line. Most importantly, he listed to our needs and assisted us in making an excellent choice -- the CX-5. The purchase experience was extremely smooth and we received a very fair trade in value for our vehicle. We only made two visits to the dealership -- one to negotiate a deal and one to pick up the vehicle. The fact that we were able to negotiate a deal with only one visit is a clear example of the courteous and customer service oriented experience that you will get when you deal with Josh at Garden City Mazda. Anthony Antonetti was equally as courteous and customer service oriented. He presented the extended warranty and other additional coverages in a clear and concise manner. There was no pressure to purchase but I did purchase two coverages which made sense since I plan to keep the CX-5 for quite some time. I have every intention of doing business with Garden City Mazda again. If you are in the market for a Mazda, check this dealership out -- I doubt very much that you will regret it! More

Excellent salesmanship,quick and easy.That's the way it should be. No wasting of your time. James understood our needs and our financial situation and worked out a deal that was good for my families nee it should be. No wasting of your time. James understood our needs and our financial situation and worked out a deal that was good for my families needs.It was a pleasure to drive home a new auto on the same day. I highly recommend this dealership, and James Shust. More

Just bought a 2014 Mazda 6, through Raydenisse. Went on-line and submitted a request for a price quote, through Mazda USA's main web site, from three dealers. Garden City Mazda was the only one that st on-line and submitted a request for a price quote, through Mazda USA's main web site, from three dealers. Garden City Mazda was the only one that stepped-up, and Raydenisse gave me a straight-forward, fair and serious price quote right from the start, via e-mail. That was enough to get me into the dealership, and Raydenisse was a pleasure to deal with. The price she quoted was the one we worked with, no surprises or sudden "fees" at the end of the transaction. Entire process was smooth and Raydenisse was thoroughly professional throughout. I could have wished for a bit more comprehensive answer to a couple of service questions I had from service department staff, and had to endure a hard-sell for an extended warranty at the very end of the process, but these were minor issues. She readily suggested a test drive, was patient and interested in the questions I asked, and knowledgeable about the Mazda 6. Her walk-through as part of the delivery process was especially thorough in terms of the Bluetooth/Infotainment system, which is a new feature for me, and she made it a lot easier to understand. The last Mazda I owned (a 1999 Protege ES, bought brand-new) ran for over 400,000 miles... if and when I'm ready for a new vehicle, I'd happily go back to Garden City Mazda for another car, and would strongly recommend anyone considering not just a Mazda, but any competitive vehicle, to go on-line, get the info on a comparable Mazda vehicle, and see what this dealership can do for you to make it happen. And, I'm happy to recommend Raydenisse Pujols as well. More