Garden Grove Hyundai

Very disappointed and frustrated with the service I received this morning for my pre-scheduled 10:15am appointment to take care of a Recall on my Santa Fe. At the very least, at the time I made the app received this morning for my pre-scheduled 10:15am appointment to take care of a Recall on my Santa Fe. At the very least, at the time I made the appointment, I should have been made aware of the construction and the issues it could cause, but nothing was said. When I arrived the dealership was in complete disarray due to construction to their Service Center. The were no signs or employees to guide customers so the front are was completely blocked off by customers in their vehicles not knowing where to go. Since there were no signs and I was blocked off to my right, I went to my left, past the Service Center thinking that they were checking in customers at the back side of the Service Area. Big mistake, the area was so packed in that I am very lucky I was not hit. I finally made it back up front and was able to find a parking spot and proceeded to walk inside the sales froor, where a makeshift service check in area was set up. I was then told that I needed to get in the line of cars that was at least a dozen cars long even though I explained that I had made an appointment and was there on time. At that point I said that I was going to reschedule and left. When I got home I called the dealership to speak to the Service Mananger but was told the Leonard never works on Saturdays and there was no other Manager could speak to until Tuesday. Completely unacceptable. I will not be returning to Garden Grove Hyundai and will be taking my business elsewhere when servicing my 2 Hyundai vehicles or making any additional purchases. More

Just as others have mentioned, this dealership 100% lies about their prices online. A mandatory $7000 in add ons to a $31k car. I can't wait until these garbage salesmen are out of business. Do NOT believe about their prices online. A mandatory $7000 in add ons to a $31k car. I can't wait until these garbage salesmen are out of business. Do NOT believe their online prices. As I write this review several hours later, their inaccurate price is STILL listed on their website. More

If I could give "0" star, I really want to give 0. At first a RUDE salesperson greeted us. I touched the stains on it because the car was DIRTY. The salesperson scolded me and said I damaged the car. At first a RUDE salesperson greeted us. I touched the stains on it because the car was DIRTY. The salesperson scolded me and said I damaged the car. they tried to sell the car for "$10,000" more than it was worth. As it was getting close to the end of the day, they made us sign the documents in a hurry. There was a document in these documents that agreed not to return it. no one explained what this document was. I felt CHEATED and SCAMMED by these behaviors. therefore I wanted to return the car, they were very RUDE. I called for 2 days and they could not connect me to the finance manager by phone. they STALLED me. When I went to the dealership today, they said again that I had no chance to return it. I ADVISE YOU NOT TO PURCHASE A CAR FROM THIS DEALERSHIP AND WARN THOSE WHO WANT TO PURCHASE A CAR!!!!!!!!!!!! More

I brought my car in for a price for a trade in. Kelley Blue Book quoted $5,200. When I went in, they said the mileage wasn't correct (I estimated 157,000 and it was a little over 158,000) They of Kelley Blue Book quoted $5,200. When I went in, they said the mileage wasn't correct (I estimated 157,000 and it was a little over 158,000) They offered $900 LESS which was an insult. I went to another Hyundai dealer in Orange County that offered me $1,200 MORE and were very pleasant to work with. Very disappointed with the wait time, the run around and trying to take advantage of me. I did research before hand, so I knew a fair price. I went there strictly due to location, however I traveled further to work with honest, fair people. More

Car was as advertised but dealership tried to upsell everything 19000 turned it 25000 as soon as I got there don't trust thier listening. Was a 2.5 hour drive there and then had to haggle for 3+ hours everything 19000 turned it 25000 as soon as I got there don't trust thier listening. Was a 2.5 hour drive there and then had to haggle for 3+ hours still didn't get the advertised price More

Ameer was great! We got lucky and they had the vehicle we wanted on the lot and he got us the price and financing we wanted which, right now, is amazing! We got lucky and they had the vehicle we wanted on the lot and he got us the price and financing we wanted which, right now, is amazing! More

Horrible. Tried to lowball my trade in by $7,000 and would not negotiate on there vehicle. Tried to lowball my trade in by $7,000 and would not negotiate on there vehicle. More

Sheen was really friendly and helpful. We came here after visiting carmax and their no haggle pricing. We would have paid way more at carmax for a similar vehicle. We did not need to haggl We came here after visiting carmax and their no haggle pricing. We would have paid way more at carmax for a similar vehicle. We did not need to haggle due to the lower prices and the excellent customer service. We heard other customers negotiating lower prices, but we had been in the market for months, and this dealership had the best prices hands down. More