I had a great buying experience here and truly loved my - 1010
I had a great buying experience here and truly loved my Tucson until a few recent service issues. Unfortunately, my most recent experience was disappointing.
First, my car was kept for 3 weeks after they said it would only be 2 weeks. They found another issue the day I was supposed to pick it up. I was without a vehicle during this entire time and was told that no loaner service was available. That is crazy that they provide no options when your car is in service that long...
Second, while I was told they would "see what they could do," the only accommodation offered was a small discount on an oil change and even then, my window sticker was not updated when I picked up the vehicle.
Lastly, although the dealership offers a car wash, my vehicle was returned extremely dirty. There were visible spider webs and a heavy layer of dirt throughout the exterior, which was especially frustrating after such a long wait.
I've been a loyal customer for over 6 years, so this lack of care, service and attention to detail was very disappointing.
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