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Garden Grove Kia

Garden Grove, CA

4.8
4,030 Reviews

13731 Harbor Blvd

Garden Grove, CA

92843

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4,030 Reviews of Garden Grove Kia

April 16, 2021

Easy transaction. Aldo was great. He knew we wanted to just buy the vehicle and leave. Would definitely recommend shopping at this dealership again. Vehicle was a great value. Looking forward to many ye More

by barkingdog1725
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aldo Orea, Mike Mosier
Apr 19, 2021 -

Garden Grove Kia responded

Thank you for taking the time to leave us a review! We couldn't be happier to hear that Aldo took such good care of you here at Garden Grove Kia, and we will certainly let him know that you appreciate his help. We hope that you continue to enjoy your newly purchased vehicle!

April 16, 2021

I am very disappointed that after offering repeat business to this same dealership they resorted to haggling rather than an upfront negotiation that was mutually beneficial. Although I am happy with More

by DR.YBARRAZA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Emetrio (E.T.) Torrez, Dan Le
May 28, 2021 -

Garden Grove Kia responded

This is a concerning review to read, and it certainly doesn't sound like the exceptional service we pride ourselves on here. Customer satisfaction is our number one priority, and I would like to speak with you directly about what happened to see what we can do to make this right. I'm going to look up your contact information, but please don't hesitate to give me a call. Thank you, Craig Atchison - Service Manager - 714-823-4949

April 16, 2021

Andrea was nice enough to wait to assist me with my rental although I had to deal with my insurance company’s incompetence. I would have like abit more communication with my service guy Luis in regard More

by ashley.royster89
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis(Service). Andrea (Service)
Apr 29, 2021 -

Garden Grove Kia responded

Ashley - Thank you for this review. We strive to deliver a seamless service experience, and it is great to hear that the team was able to get the job done. I apologize for any miscommunication with regard to returning your vehicle, and I assure you that we will use this feedback to better our practices in the future. Lastly, if there is anything more we can do to assist you or improve your time working with us, please do not hesitate to give me a call. Thank you, Craig Atchison - Service Manager - 714-823-4949

April 12, 2021

It was great. I had a great time there. It was my first time buying a car and I had no idea of what to do, but it was easy. It was explained to me in details, and everything process that was happening was More

by Ogheneruno Daniel Adjaino
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kadin Espinosa
Apr 12, 2021 -

Garden Grove Kia responded

Daniel - We are grateful that you came to Garden Grove Kia for your first car-buying experience and we are delighted to see this positive feedback. Thank you so much! Our team wishes you safe and happy driving.

April 11, 2021

The deal was easy. The staff was friendly band reasonable on negotiations. The transaction part was easy too. I would return there if buying a Kia. More

by efetherston63
Recommend Dealer
Yes
Employees Worked With
Brian Fierros, Mike Mosier
Apr 12, 2021 -

Garden Grove Kia responded

Thank you so much for your review! We love to hear that your car-buying process went smoothly and appreciate you trusting Garden Grove Kia with your business. Happy travels!

April 08, 2021

I. 've had a great experience at the service center every single time. You can now make appointments for service online...very convenient! Everyone was wearing a mask. More

by dfvazquez77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Safa
Apr 08, 2021 -

Garden Grove Kia responded

Thank you for your continued business and great review! We appreciate you mentioning our team's dedication to safety protocols, as well as our top-notch service. See you next time at Garden Grove Kia!

April 08, 2021

Great servicethey call me to schedule an appointment Great service they call me to schedule an appointment when the part i needed arrived. Every one was polite and proffesional on their work. The treat More

by rmn.venegas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob Aguirre
Apr 08, 2021 -

Garden Grove Kia responded

Thank you for taking the time to leave us a review! It was our pleasure to assist you here at Garden Grove Kia, and if you ever need anything else, don't hesitate to come back and see us again!

April 06, 2021

Nice service 👌 We received a very excellent treatment, Nice service 👌 We received a very excellent treatment, very kind and very attentive people, we brought the vehicle we wanted at a good price, we ar More

by ECORDOVA991
Recommend Dealer
Yes
Employees Worked With
Emetrio (E.T.) Torrez, Justin Fernandez
Apr 07, 2021 -

Garden Grove Kia responded

Congratulations on your new car! We are delighted to hear that you had such a positive purchase experience with our team. Thank you for choosing Garden Grove Kia!

April 04, 2021

very professional team,they explained what the car needs, answers my concerns, keeping me informed on the status of the car.At any point, if I had a question or concern they were happy to answ More

by VASILEROBITU
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Mendoza
Apr 05, 2021 -

Garden Grove Kia responded

Thank you for taking time to post a review! We are happy to hear that you received communicative and informative service. We look forward to assisting you again at Garden Grove Kia!

April 03, 2021

They were very efficient, explained all that needs to be done and gave suggestions. Would definitely come to this dealer again and very close to my work which helps a great deal. More

by kelly_rosas26
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis mendoza
Apr 05, 2021 -

Garden Grove Kia responded

Thank you for taking the time to leave us a review! It was our pleasure to assist you here at Garden Grove Kia, and we will certainly pass along your kind words. If you ever need anything else, don't hesitate to come back and see us again!

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