Garden Grove Kia

I recently purchased a Kia EV9 from Kia Garden Grove, and while there were some disappointing issues with the vehicle itself, the service and staff have been outstanding. After taking delivery, we discove while there were some disappointing issues with the vehicle itself, the service and staff have been outstanding. After taking delivery, we discovered that the AC was not working, there was a significant dent in the fender that had been missed, and the vehicle was not as clean as I would have expected. Needless to say, that was frustrating and took away from the excitement of getting the car. That said, Kia Garden Grove has gone above and beyond to make things right. They provided a loaner vehicle, arranged to have the dent repaired, fixed the AC issue, and even delivered the EV9 back to me while picking up the loaner on the return trip. The staff has been professional, responsive, and genuinely helpful throughout the process. I am still bummed about the initial condition of the EV9, but I really appreciate how they handled the situation and stood behind the customer experience. Overall, amazing service and a great team. I would just hope the vehicle inspection and delivery prep process improves so future customers don’t run into the same issues. More

Mitch got me in quickly and Sophannara finished the maintenance accurately and in a timely matter. Mitch did a good job explaining the next maintenance at 30k. maintenance accurately and in a timely matter. Mitch did a good job explaining the next maintenance at 30k. More

I had an amazing experience at Kia Garden Grove thanks to Tony. Even though my service took a little longer than originally expected, Tony was incredibly professional and apologetic about the wait. He kept m Tony. Even though my service took a little longer than originally expected, Tony was incredibly professional and apologetic about the wait. He kept me updated throughout the process and went out of his way to make sure I felt comfortable and well-taken care of. It’s rare to find such great customer service—Tony is definitely the person to see! More

Love coming to Garden Grove Kia for my car service! Staff is always so attentive and knowledgeable! Luis always has exceptional customer service and very good with explaining what’s being done to my ca Staff is always so attentive and knowledgeable! Luis always has exceptional customer service and very good with explaining what’s being done to my car. More

I've come to count on the excellent customer care at Garden Grove Kia's service division. And in my eight years of experience with their service advisors and their mechanics, I've always been satisfied. Garden Grove Kia's service division. And in my eight years of experience with their service advisors and their mechanics, I've always been satisfied. Why? The work is done right. The first time. And they're great about updating me on the work progress. To sum it up, truly a textbook definition of a top notch service crew. More

I always receive great service from Kia. Have been receiving my car service at this location in Garden Grove since I bought my car five years ago Have been receiving my car service at this location in Garden Grove since I bought my car five years ago More

I had a professional experience. Web treated me with respect and care and provided great recommendations for upcoming services needed. I felt seen and like servicing my car mattered Web treated me with respect and care and provided great recommendations for upcoming services needed. I felt seen and like servicing my car mattered and not like a money grab like I had with other Kia dealerships. More

They were on top of what was going on with my car and took care of the problem and updated me in a timely manner and I was very happy with the outcome. took care of the problem and updated me in a timely manner and I was very happy with the outcome. More

Great service always. Good help alway informative and very professional. Highly recommend for kia owners Good help alway informative and very professional. Highly recommend for kia owners More