Gardena Honda

Purchased car new 2017. Only service provider I use Always a good experience. They know me and service is always strong Only service provider I use Always a good experience. They know me and service is always strong More

Franky and DJ from the Gardena Honda Team was beyond excellent! Very welcoming. They treated my mother, and my 18 year old daughter, and myself like we were family. They offered me two great offers that excellent! Very welcoming. They treated my mother, and my 18 year old daughter, and myself like we were family. They offered me two great offers that I could not refuse. I can’t wait to tell my friends. #LoveGardenaHonda! More

OUTSTANDING EXPERIENCE! !! Friendly, professional and very knowledgeable! The Staff made sure I was comfortable and kept me well informed/updated with the service and time fr !! Friendly, professional and very knowledgeable! The Staff made sure I was comfortable and kept me well informed/updated with the service and time frame! High standard of customer service is why I will continue to bring my vehicle to Gardena Honda! More

Very courteous and easy to work with I have been taking my car for service there and have always been treated well, very attentive to detail and letting me know if something is wrong and need repair. my car for service there and have always been treated well, very attentive to detail and letting me know if something is wrong and need repair. More

I was able to purchase my new car without and hassle, annoying sales pitches, and was in and out in an hour. annoying sales pitches, and was in and out in an hour. More

Toxic Dealership — Dishonesty, Delays, and Zero Professional Leadership I contacted Gardena Honda this week to purchase a CPO 2024 Honda Odyssey Sport. This should have been the easiest sale ima Professional Leadership I contacted Gardena Honda this week to purchase a CPO 2024 Honda Odyssey Sport. This should have been the easiest sale imaginable. I have excellent credit (over 800), knew exactly which vehicle I wanted, and was prepared to purchase immediately. This should have been the dealership’s easiest sale of the month. Instead, I encountered dishonesty, slow-walking, and unprofessional behavior from both the salesperson, Ivan Flores, and General Manager Ryan Crenshaw, who never responded after I escalated my concerns directly to him. Here is what happened: 1. Price Bait-and-Switch The advertised price online was approximately $35,000. When numbers finally arrived nearly four hours later, the “vehicle price” was increased by roughly $2,000 and included a $1,900 add-on I had explicitly declined. This was never disclosed upfront and directly contradicted the published price. 2. Slow, evasive communication Ivan repeatedly delayed basic responses, ignored clear questions, and eventually sent pricing and financing numbers that were grossly inconsistent with the advertised listing. The APR quotes were far above what is typical for my credit tier, and nothing he sent reflected my instructions. 3. Boundary violations after escalation After I told Ivan to stop contacting me and to escalate the matter to management, he continued messaging me. I specifically requested communication from a Sales Manager or the General Manager. No manager ever contacted me by phone, text, or email. 4. No response from the General Manager I emailed General Manager Ryan Crenshaw directly, offered screenshots and gave a factual description of the bait-and-switch situation. I even stated that I was still open to making the purchase if they corrected the situation professionally. I received no reply. 5. A dealership culture problem Based on this experience, Gardena Honda appears to operate with unacceptable internal standards. I came in as an extremely qualified, ready-to-buy customer. This deal could have been completed in under two hours. Instead, the dealership’s dishonesty, lack of transparency, and complete absence of leadership engagement caused me to walk away. Future customers should know exactly who was involved: • Ivan Flores — misrepresented pricing and disregarded explicit communication boundaries. • Ryan Crenshaw (General Manager) — no response to a documented complaint or purchase-ready customer. I will be filing formal complaints with Honda Corporate and the California DMV regarding the pricing discrepancies and misleading sales practices. If this is how Gardena Honda handles a straightforward, same-day buyer with excellent credit and clear intent to purchase, I strongly caution anyone considering doing business here. More

Fantastic Great customer service fast and well done excellent prices Would recommend to any other people excellent prices Would recommend to any other people More

Great service, professional and thorough because of Mike Garcia. Mike made me feel like my car and I were important to him and that all customers were important. Garcia. Mike made me feel like my car and I were important to him and that all customers were important. More

The service attendant was very informative He explained me about my warranty they delivered the car in less than one hour. me about my warranty they delivered the car in less than one hour. More

Employers are incredibly respectful and kind. They thoroughly review every aspect of the car’s maintenance and provide you with an estimated completion time, which they did. They thoroughly review every aspect of the car’s maintenance and provide you with an estimated completion time, which they did. More