Gardena Nissan

I like the convenient location and selection of cars. I got a fairly good lease deal on the car I wanted, but the salesman called in sick the day I went to pick it up, and the person who he he referred m I got a fairly good lease deal on the car I wanted, but the salesman called in sick the day I went to pick it up, and the person who he he referred me to apparently wasn't there. Joseline, the finance manager was great, and it was she who walked me out to the car. It's a good thing I'm pretty technical, because I received no instruction from the dealership on operating my first EV. There were a lot of residual plastic sheeting in the interior that I had to use forceps to remove, there were minor black marks around the car that I was able to remove after the second wash, and when I checked the pressure, the tires were 6 psi underinflated. I also signed the lease papers with 36 miles on the odometer, but I must have misunderstood because they drove the car from Costa Mesa and the odometer was 66 miles when I picked up the car. I figured out how to operate and charge the car myself. I was waiting for my salesman to contact me, which he did, 11 days after I picked up the car. Kenji also didn't respond to my question if the NACS adapter was available from the parts department, and I informed him that Nissan was getting access to Tesla Superchargers in December. I scheduled the second delivery meeting at the dealership, and it was outstanding. Sam, the contracted person (not a Nissan employee) was friendly and able to answer all the questions I had accumulated during my first month of ownership. I commend Nissan for this program. Kenji notified me on January 2 that I had access to the Nissan app, but I informed him that I had already been using it for the 2 weeks, having figured it out myself. I'm rather disappointed by the customer experience from this dealership, and expected more from a brand that has dropped to less than 6% market share. I decided to put my trust in Nissan after reading all the positive comments about the ARIYA on-line, and they were right, I love the car! I recommend that you join a Facebook group to read comments about the vehicle you want, and to learn tips and how to operate the vehicle from the owners in the groups, because I didn't get any of that from this dealership. I had a similar experience with a Toyota dealer earlier last year, so I guess this isn't unusual. I just wish I had a better customer service experience, so I wouldn't have had to learn everything on my own and feel better about recommending this dealership to anyone looking for a car. Is this expecting too much? I'm hoping for a better experience when I need to bring in my car for a service. More

El personal de atención es excelente Siempre le ayudan a resolver y le dan la oportunidad de adaptarse al cliente a resolver y le dan la oportunidad de adaptarse al cliente More

Thank you very much for your service; I always count on Chris and the service team for my car’s maintenance! I just wished they had washed my care. Chris and the service team for my car’s maintenance! I just wished they had washed my care. More

A mi me gusta mucho llevar mi carro a este lugar para que le hagan todos sus servicios que necesita por qué son muy profesionales y el personal es muy amable , Carlos siempre da un excelente servicio al clie le hagan todos sus servicios que necesita por qué son muy profesionales y el personal es muy amable , Carlos siempre da un excelente servicio al cliente de primera , en verdad ! More

Nice shop I love the convenient location. I love the early start. My favorite place I love the early start. My favorite place More

Muhammad, Amir and Kenji were very patient, accommodating and helpful in finding my sister her new car and getting her the lowest APR possible. Definitely recommend Gardena Nissan. and helpful in finding my sister her new car and getting her the lowest APR possible. Definitely recommend Gardena Nissan. More

They listened to what I wanted, and made the deal I wanted. Great customer service wanted. Great customer service More

Really awesome service sales people were really nice and helpful loved the atmosphere really good deal !! I got zero down first time buyer ! helpful loved the atmosphere really good deal !! I got zero down first time buyer ! More

Shawn was a great helper and was able to help me find my car ! My experience was great and I would recommend family members to come and get there car here car ! My experience was great and I would recommend family members to come and get there car here More

Nice customer service really helpful did everything to help my sister thank you Muhammad thank you Gardena nissan help my sister thank you Muhammad thank you Gardena nissan More