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Garlyn Shelton Buick GMC

Temple, TX

Overview
Reviews
Vehicles
4.8
45 Reviews
At We Strive to Provide Exceptional Customer Service. Our professional sales advisers are here to make your buying experience as enjoyable and hassle-free as possible. When you walk through the doors of our dealership, you'll be warmly welcomed by our friendly service and sales staff. Whether you need that starter car for a first-time driver or just want to experience the excitement of your first new car, truck, or SUV, we have them all. And if a more luxurious taste is what you want - we have those as well. We offer cars for life. Your relationship with Garlyn Shelton doesn't end with your purchase. The experts in our service and maintenance department will be there to make sure your vehicle runs smoothly. We also make your visit worry-free with our new automatic drive-through doors, to get you out of the Texas weather. Our customer service lounge features pastries, drinks, a coffee bar, and free wifi. And every time your car is in for service it will be clean when you pick it up. Our goal has always been to provide the highest level of customer service. This dedication has won Garlyn Shelton Buick GMC many awards through the years with General Motors. For over forty years, the Garlyn Shelton name has served as a symbol for honesty,integrity and the best possible customer service available. Looking into the future - we will continue this legacy - and that's our promise to you!
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5625 S General Bruce Dr

Temple, TX

76502

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Showing 45 reviews

January 19, 2025

Great Sales Staff, Matt Gray is really good and knows his business,,, Finance dept A plus More

by JWIDEMANJR
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt Gray
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Jan 20, 2025 -

Garlyn Shelton Buick GMC responded

Thank you for the fantastic feedback! We're thrilled to hear that Matt Gray and our finance team provided you with an excellent experience. We look forward to helping you again in the future!

January 16, 2025

Justin Hines is an Excellent Salesman. Jaime was a great finance guy. Whoever the guy was that was doing the negotiations defiantly needs to be educated on the pricing. First, he said that More

by tdavis32
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justin Hines
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Jan 16, 2025 -

Garlyn Shelton Buick GMC responded

Thank you, Tommy, for sharing your detailed feedback with us! We’re glad to hear that you had a positive experience with Justin and Jaime—they’ll be thrilled to know how much you appreciated their help. We sincerely apologize for the confusion and frustration regarding the pricing and negotiation process. Your observations highlight areas where we need to improve our clarity and consistency, and your example will help us address these concerns internally. We're grateful for your patience throughout the process, and we're glad you’re happy with your new truck. We take feedback like yours seriously and will use it to ensure a smoother experience for future customers. If there’s anything else we can assist you with, please don’t hesitate to reach out. Thank you again for choosing Garlyn Shelton! Safe travels in your new truck!

January 16, 2025

Nobody will get back to me about my problems/questions. I have called and left messages and even talked to salesman at one point and he was going to send me his email or phone number so I could send him p More

by OSS.KARIW
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Justin
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Jan 20, 2025 -

Garlyn Shelton Buick GMC responded

We understand your frustration regarding the lack of communication you've experienced. This is not the level of service we aim to provide, and we sincerely regret that it has fallen short of your expectations. Thank you for bringing this to our attention.

January 09, 2025

Friendly and they work with you on your budget. Would recommend them in the future More

by RAINSJASON32
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris
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Jan 09, 2025 -

Garlyn Shelton Buick GMC responded

Thank you for your positive feedback! We're glad to hear you found our team friendly and accommodating to your budget. Your recommendation means a lot to us, and we look forward to assisting you again in the future!

January 09, 2025

Everyone was professional and service oriented. We had a pleasant experience and were able to get the purchase done relatively quickly and were not pressured to buy anything extra. More

by marcus
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Hannah
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Jan 13, 2025 -

Garlyn Shelton Buick GMC responded

Thank you, Marcus, for sharing your experience! We're delighted to hear that our team provided professional and service-oriented assistance. We're also glad the process was quick and pressure-free. Congratulations on your purchase, and we look forward to assisting you again in the future!

January 07, 2025

Steve Welch was outstanding and super to work with. The staff were friendly and welcoming. Easy and fast transaction. Got exactly what I wanted. More

by Jeff B
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Welch
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Jan 07, 2025 -

Garlyn Shelton Buick GMC responded

Thank you for your kind words, Jeff! We're thrilled to hear that Steve Welch provided outstanding service and made the process easy and enjoyable for you. It's wonderful to know our friendly and welcoming staff helped ensure you got exactly what you wanted. We appreciate your feedback and look forward to assisting you again in the future!

January 03, 2025

We received excellent customer service and all expectations were met and/or exceeded during our trade-in process and new purchase. More

by brad.wentz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Harvey Payne
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Jan 03, 2025 -

Garlyn Shelton Buick GMC responded

Hi Brad, Thank you for sharing your experience! We're thrilled to hear that our team provided excellent customer service and exceeded your expectations during your trade-in and new purchase process. We appreciate your trust and look forward to serving you again in the future. Enjoy your new vehicle

December 27, 2024

Thankyou for a pleasant buying experience! Brandon, jimmy and Alexis were fantastic to work with! More

by SHARATSASI
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon
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Dec 30, 2024 -

Garlyn Shelton Buick GMC responded

Thank you for taking the time to share your experience! We’re delighted to hear that Brandon, Jimmy, and Alexis made your buying process pleasant and enjoyable. Our team works hard to provide top-notch service, and it’s wonderful to see their efforts recognized. Congratulations on your new vehicle, and we look forward to assisting you again in the future. Enjoy the ride!

December 21, 2024

Thank you for fabulous customer service and I love my new truck. It was well worth the drive there. More

by KYMBERSUNSHINE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve, Ed, Bobby, and I am so sorry. I cannot recall the other names but everyone that worked with me was wonderful.
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Dec 23, 2024 -

Garlyn Shelton Buick GMC responded

Thank you for your kind feedback! We’re so glad to hear you had a fabulous experience and that you’re loving your new truck. It’s wonderful to know the drive was worth it for you. Enjoy your new vehicle, and we look forward to serving you again in the future!

December 15, 2024

Matt was great at answering all our questions and made the process of buying a new vehicle very smooth. We would definitely recommend him to friends and family. More

by BRITTANY MCWILLIAMS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matthew Gray
Report | Print
Dec 17, 2024 -

Garlyn Shelton Buick GMC responded

Hi Brittany, Thank you for sharing your experience! We’re thrilled to hear that Matt provided excellent service, answered all your questions, and made the car-buying process so smooth. Your recommendation to friends and family means the world to us! We’ll be sure to pass along your kind words to Matt. Enjoy your new vehicle, and please don’t hesitate to reach out if there’s anything we can assist you with in the future!

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