Very disappointed with the unprofessionalism in their service department. I leased my first Jetta with this VW in Temple and my current Jetta with VW in Waco. Living in Nolanville, it is more convenient for me to have service done in Temple. I called in advance and specifically requested to schedule service when I could get a loaner so I could get to work on time and be able to run errands if needed while my car was being serviced. I was assured a loaner would be available for me. When I arrived I was not greeted nicely, the man in the service department was rude and unprofessional, and they had no loaners available for me. He didn't even apologize for the inconvenience or misunderstanding and I now have to reschedule my service appointment. Huge waste of time. In the future I will save myself time in the long run and just drive to Waco. I will never use the service department at this dealership again.