We owned an 2005 Beetle a few years ago and decided we missed that beetle and wanted to purchase another one similar to it as a play car. We called Garlyn-Shelton Temple to see if they had a used new beetle on their lot that fit our specs. They stated that they did and we drove the 30 minutes to their lot to find a perfect match of what we were searching for.
First, let me say that we wished we had never drove up there. Or I even wish we had just turned around. Its something we still shake our head about.
11/2012: We were dealing with the salesman, Kevin, who didn't seem to know what was going on the entire time. We drove the used beetle, loved it. Gave them an offer and told them if they could meet it, to call us in the morning and we would come back to sign papers. They called and we came back up there, only to be told by finance that it wasn't indeed the offer we had made. They had increased the months of financing on it to offset our offer. No go, Garlyn-Shelton. As we were leaving the dealership, we were cornered by the salesman, Josh. Somehow Josh made the offer happen. We really liked Josh and his persistence and we signed paperwork that evening, with the fuel pump being replaced because of an oil leak that was detected. We also needed to order a paint pen for a minor dime-sized spot of missing paint on the front bumper. So the beetle remained at Garlyn-Shelton for several days while that replacement was going on. We were told they would drive our beetle to us 30 minutes away when it was finished.
A few days later, we hadn't heard from them. Called Josh and inquired about the beetle. He said he would call us right back. He didn't.
The next day, we called Josh, no answer. We called service and was told they would have someone call back. Nope. No call.
That next day, we called and asked to be given Garlyn-Shelton's Dealership Manager- the one over ALL the dealerships. Our call was forwarded to Ronnie, the VW-dealership manager. I explained to him we needed to get in touch with the big general manager. He began asking what was going on and we talked a while. Very nice guy. Calmed my nerves a little bit and explained that he was the new manager taking over a very broken dealership. Said he would check into things for us. And that next morning early, we had a call from service department stating our Beetle was ready. Ronnie definitely got things rolling which we very much appreciated. So we drove in and picked it up because salesman Josh said he wasn't able to drop it off that day. No touch up paint or vase but hey, at least we had the car.
12/2012: We call about our paint pen again and left messages on 2 different voicemails, no call backs. We call again next day and Josh said they were mailed to us. We never received it in the mail. We notice the beetle still has an oil leak. We take it to a local oil shop where they told us that it looked to be around the fuel pump.
1/2013: Husband takes a look under the hood and there is a HUGE bolt laying inside a pan beside the fuel pump. We called VW and spoke with Wayne. Wayne scheduled it back in. Turns out, one of the main screws from the fuel pump had fallen out. Service placed screw back in and said that may fix the oil leak and to watch it. He also said they screwed up and sorry. So we drove it home. Oh yes, while we were there on that visit, we got our paint pen.
The next day even more oil on the driveway. We drive the beetle BACK UP there where Wayne has service replace the entire fuel pump that they had just replaced. Everything is going good in our book. They are doing the right thing and fixing that initial problem to begin with with no arguments. But wait for it.....they washed our car with a pressure washer. It was beautiful all cleaned up! But our dime-sized spot on the bumper that I was working with the hard-to-get paint pen is now a BASEBALL SIZED BLACK HOLE with a dime-sized red center. Husband let them know he was not happy when he picked it up. Mike & Wayne in service had already left for the day. Hubby calls the next morning, speaks with Mike only to be told "sounds like you should have the whole bumper repainted".
My paint pen is not going to TOUCH this baseball-sized spot with its new jagged edges from the pressure washer. We definitely do have to have it repainted now. You know, a simple sorry would have been adequate for us. We are not angry people. In fact, very patient and understanding people. But it seems like every time we drive to that particular car lot to fix your mistakes, something worse happens.
We've never purchased a used vehicle before. But if a used vehicle purchase is like this, we'll definitely never do it again. And certainly not through Garlyn-Shelton in Temple. I feel like we've given them opportunity and opportunity to make this right. And would still love for them to! But this paint situation I feel like will be a losing battle. So we draw the line here and will never be back. Breaks our hearts because we are big Volkswagen fans and like to trade vehicles in every 2 years. We'll go elsewhere for now on. Garlyn-Shelton, if you're reading this, you guys are welcome to give us a call if you want to make it right. We're open to it. -McGinley Family