Garvey Volkswagen

Not people of their word. Called on a Friday, was told the car that I wanted had just come in. Drove an hour on Saturday morning just to find out that the sales person had li Called on a Friday, was told the car that I wanted had just come in. Drove an hour on Saturday morning just to find out that the sales person had lied, the car was not there, just to get me in the door I presume. Instead of offering an apology, they tried blaming any one and everything. More

Thank you Justin, quick easy, and the process was short and to the point when we came to pick up. Loving the new Tiguan! and to the point when we came to pick up. Loving the new Tiguan! More

James did a great job of doing the sale of my new Kia. Forte. He stayed in contact with me while I was waiting for the delivery. It made for a smooth and seamless sale. Martin was great too in providing Forte. He stayed in contact with me while I was waiting for the delivery. It made for a smooth and seamless sale. Martin was great too in providing options that would benefit me for the life of my car. I appreciate these gentlemen making my experience so good. Linda Perrigo More

Adam helped me into my second VW Atlas. Very pleasant experience and I will always go back here for my next car. Thank you Adam for the great experience! Very pleasant experience and I will always go back here for my next car. Thank you Adam for the great experience! More

Adam again was great. Another Atlas, another perfect experience. Thank you to the Garvey staff! Another Atlas, another perfect experience. Thank you to the Garvey staff! More

Justin at Garvey was wonderful to work with, making sure my husband and I were comfortable each step of the way! Will continue to do business with Justin in the future! my husband and I were comfortable each step of the way! Will continue to do business with Justin in the future! More

Ray in sales and Joe in service were phenomenal! Held my hand every step of the way and I will be returning in the future! Held my hand every step of the way and I will be returning in the future! More

Cam provided a good experience I appreciate the time he took to show me the vehicle feqtures took to show me the vehicle feqtures More

On June 16th I had a flat tire and drove 50 miles to take my Tiguan 2014 to Garvey VW dealership for service. I could have done this closer to my house, but I trusted Garvey and I had given them a 5-star rev my Tiguan 2014 to Garvey VW dealership for service. I could have done this closer to my house, but I trusted Garvey and I had given them a 5-star review before. I trusted them because two years ago I had a cooling system flush done at Prestige WV in Stamford Ct, and they forgot to replace a clamp on a radiator hose which resulted in sudden total loos of coolant on the highway at night. I had the car towed to Garvey and they told me what they found. That is why I trusted them. The Stamford service manager denied any responsibility. The car was attended to promptly, two tires were replaced and moved from the back to the front. I picked it up two days later. When I got home, my dashboard lit up with 7 warning yellow lights: tire pressure, traction control, steering, ABS brakes, head lights steering, air bag… all of which I learned are related to wheel speed sensors. I took the car back immediately. This time Garvey evaluated the car and said the problem had nothing to do with their repair, but if I was willing to pay 154$ for a diagnosis they could find out what was wrong with it. After the diagnosis work, they said that 2 speed sensors, one on a front wheel and one on a back wheel failed simultaneously, by an incredible coincidence with their work on all four wheels, but it had nothing to with it and it was sheer coincidence. The repair cost would be 1600 dollars. I objected to that conclusion, but I asked the service advisor to order the parts and fix the car. I completed the evaluation report emailed to me by the service manager and gave them a1-star review. My review was never published. After that my phone calls and messages to the dealership would not be answered or returned. If I asked for the service manager, I was transferred to the service advisor, who told me I was a disgruntled customer. Eventually, after complaining to VW US, the service manager called me, and I was able to pick up my car on July 21. My car was held for more than 5 weeks, the flat tire cost me 2000 dollars. I do not intend to go back there again. This was my second Tiguan and I love the car, but I will not buy a VW again; I do not have a dealership I can trust within 50 miles from my house. More

It was a long wait for our ID. 4 but worth it. Tom Belden was a pleasure to work with from the very first day we stopped in at Garvey VW just to enquire (turned out he had one on th 4 but worth it. Tom Belden was a pleasure to work with from the very first day we stopped in at Garvey VW just to enquire (turned out he had one on the lot that we could drive but we needed to wait for an AWD) right up to the day we drove off with ours. We cannot recommend Tom and Garvey VW more highly! More