Gary Mathews Motors - Service Center

Transmission Warranty Repair I brought my vehicle in because it wasn't acting right, just little things. The tech hooked my vehicle up to the computer but it didn't bring up any r I brought my vehicle in because it wasn't acting right, just little things. The tech hooked my vehicle up to the computer but it didn't bring up any repair codes. So they checked my transmission fluid, based on my description of the way my vehicle was acting, and found the fluid dark and metal shavings. My vehicle was still under warranty so we needed approval of the work that needed to be done. The service took a little longer than expected but the service tech explained the difference scenarios that could happen so we were prepared - a few extra hoops to jump through for the warranty service - no worries. I am really pleased with how the service tech kept me in the loop and was very knowledgeable about what to expect from the warranty company and the resulting repairs. More

Repeat Customer The folks were most particular with my concerns during the latest tire rotation and oil/filter change. The diagram for total car diagnostics which is The folks were most particular with my concerns during the latest tire rotation and oil/filter change. The diagram for total car diagnostics which is included with the receipt is most helpful. More

Don’t go to this dealership. Took in my jeep for recall and oil change. Came back driving Like parking brake was on. They “discovered” this problem and wanted 325.00 or so to fix Took in my jeep for recall and oil change. Came back driving Like parking brake was on. They “discovered” this problem and wanted 325.00 or so to fix it. Since they said my only downside of not fixing it would be loss of fuel economy I decided to wait I’ve never had this problem before. But no sooner than leaving the lot sure enough, I experienced a new problem. I’ve had friends talk about how they won’t go back or deal with them now I’m spreading the word. Terrible. More

Oil Change Great Service dept! Staff was very informative and wants to make sure your service experience is best in class. Thomas Kyle my service advisor was o Great Service dept! Staff was very informative and wants to make sure your service experience is best in class. Thomas Kyle my service advisor was outstanding! More

WAY TOO EXPENSIVE I felt like I was robbed by how much I was charged. There was very little that had to be done and I am just furious at the cost. I do not plan on ever I felt like I was robbed by how much I was charged. There was very little that had to be done and I am just furious at the cost. I do not plan on ever going back there if I don't have to. More

Dodge Ram 1500 Brought my 2015 Ram in for air suspension issues before the Memorial weekend. Was told the issue was a software issue and that it needed an update. It Brought my 2015 Ram in for air suspension issues before the Memorial weekend. Was told the issue was a software issue and that it needed an update. It was done, went to AL for the weekend and suspension goes out. Leaving us with issues four hours away from the dealership. Spoke to them on the phone was told, they did all they could and to see another dealership. More

Recall Service visit On this visit for my recall notice everything went very smoothly. I was given a loaner vehicle in case the job wasn’t completed in a day. Everything w On this visit for my recall notice everything went very smoothly. I was given a loaner vehicle in case the job wasn’t completed in a day. Everything was already set up and the whole process went very very smoothly! The work was completed in one day with no issues. More

Factory recall Best Service Ever from start to finish, only one hour had elapse. Everyone was really friendly and show me the new model on the show room floor. Best Service Ever from start to finish, only one hour had elapse. Everyone was really friendly and show me the new model on the show room floor. More

I set an appoint for service they had nothing. Every time I have to deal with them It is a terrible experience. Terrible . had no way to help me at all. Customer service is bad Every time I have to deal with them It is a terrible experience. Terrible . had no way to help me at all. Customer service is bad More

Horrible treatment!!! My wife went in for recall repair. She was condescended too and made to feel like an idiot by the service person! We will NEVER do business with Matth My wife went in for recall repair. She was condescended too and made to feel like an idiot by the service person! We will NEVER do business with Matthew's again. I can't believe, in this day and age, these morons still have attitudes that women are stupid. What a shame because I prefer to support local businesses. Just think of how many people my wife and I will share this experience with! More