Gary Mathews Motors - Service Center

Professional I was highly impressed with the professionalism and service that received at the dealership, and will definitely return in the future. Mr. Thomas was I was highly impressed with the professionalism and service that received at the dealership, and will definitely return in the future. Mr. Thomas was very accommodating. More

Recall item Recall was submitted within time frame indicated. Didn't like the fact they have to weld the recall piece together to stay on but in the future if I Recall was submitted within time frame indicated. Didn't like the fact they have to weld the recall piece together to stay on but in the future if I need a Front End Alignment it would cost the customer extra because of the weld. More

UNINFORMED Brought my Ram in for routine oil change and in response to three factory recalls. Service Rep phones when ready, as promised. However, next day I rec Brought my Ram in for routine oil change and in response to three factory recalls. Service Rep phones when ready, as promised. However, next day I received a text saying one of the recall jobs was unfinished. Why didn’t the Service Rep tell me that when I picked up the truck? More

The Oil Change Express The fastest service that our 2015 Dodge Challenger SRT has received there with ALL of our many, many services in the past. Gave me a military disco The fastest service that our 2015 Dodge Challenger SRT has received there with ALL of our many, many services in the past. Gave me a military discount which was needed and put the fuse in so that my horn would work. Very appreciated. More

great Heath Phillips They were wonderful he did great job on the Dodge I please with what they done with it I just don't get into another Heath Phillips They were wonderful he did great job on the Dodge I please with what they done with it I just don't get into another More

Cannot give a perfect score I have been to this location many times and always had exceptional service. The last time I went in was a detrimental issue which debilitated my abili I have been to this location many times and always had exceptional service. The last time I went in was a detrimental issue which debilitated my ability to have my vehicle forcing me in a rental for a week (for a 5minute fix) already had it apart just needed the part I requested to order and wire harness clicked back in. and had to extend my rental as my requests were not acknowledged initially due to a lack of communication/understanding. Even though in Lieu of circumstances they still did the best they could. I cannot at this time provide an excellent score but I'm not ready to give up on dealership just yet. We shall see how future service goes. More

Service My truck is used for my business. Bobby made sure the truck was fixed quickly so I valued get back out there. It was covered by warranty as well. My truck is used for my business. Bobby made sure the truck was fixed quickly so I valued get back out there. It was covered by warranty as well. More

Passenger window inop Took my car there and the parts didn’t arrive until 3 days later. No one called to inform me of anything. I had to keep calling to find out the status Took my car there and the parts didn’t arrive until 3 days later. No one called to inform me of anything. I had to keep calling to find out the status of my car until it was done and I received a call that it was done. One week and a half later. But great job on the car. More

10 hours to complete 2.5 hour job This is just another of several unsatisfying service appointments. If a cable company can guarantee service inside of a 6 hour window why can't your d This is just another of several unsatisfying service appointments. If a cable company can guarantee service inside of a 6 hour window why can't your department? I would understand if you need to troubleshoot or order parts but that was done a month previously. I was told by service department they would call me when the parts came in, well that never happened surprisingly. Must have been too busy to call the correct number leave a message or send a text. I've already spoken to service manager and provided a full list of concerns but if you need the FULL story as to why I left negative reviews via Facebook and Google call me. If you don't I'll take that as you don't care about customer service. More

Great service Kept me updated the entire time and did a great job on my car. I believe that they did fast work and listened to me thoroughly. Kept me updated the entire time and did a great job on my car. I believe that they did fast work and listened to me thoroughly. More