Gary Mathews Motors - Service Center

Routine maintenance on Jeep The staff at Gary Matthews are always friendly, helpful and courteous. My Jeep was fixed just when they said it would be. I have taken my Jeep in fo The staff at Gary Matthews are always friendly, helpful and courteous. My Jeep was fixed just when they said it would be. I have taken my Jeep in for service several times and have never been disappointed. More

Ram Recall Visit When I first pulled I. The parking for the staff looked to be plentiful, there was not a lot of customer parking! When I finally wedged my truck into When I first pulled I. The parking for the staff looked to be plentiful, there was not a lot of customer parking! When I finally wedged my truck into a spot I went in and let them know why I was there. The rest of the process was seamless just really smooth. They explained the pronto me asked if I had any further needs. The time from start of service until the end was fast and flawless I even ordered some trim items for my truck! I will return for my future needs More

Knowledgeable staff Service was great and the staff, particularly Bobby, took the time to understand our concerns and then determine the necessary repairs. Everything wor Service was great and the staff, particularly Bobby, took the time to understand our concerns and then determine the necessary repairs. Everything works great! Thanks again guys! More

My experience was great. I gave the above rating because after I said what I wanted I got the car I wanted and I am HAPPY as I can be. I gave the above rating because after I said what I wanted I got the car I wanted and I am HAPPY as I can be. More

Did not have any service done recently at Gary Mathews I am very disturbed by this request. We have not had our vehicle serviced at Gary Mathews recently. We received a couple of text stating our vehicle w I am very disturbed by this request. We have not had our vehicle serviced at Gary Mathews recently. We received a couple of text stating our vehicle was not ready; I thought it a mistake with the first text and ignored it. Then another text came a couple of days later asking how our service was? I replied we did not have a vehicle being serviced and received no response. I hope our warranty and information was not being used on someone else's vehicle. More

Fast oil change very quick oil change, tech's noticed exhaust leak and was able to schedule a repair quickly. They knew me by name and verified which recalls i had very quick oil change, tech's noticed exhaust leak and was able to schedule a repair quickly. They knew me by name and verified which recalls i had More

Recall fix I asked to add an oil change to my recall repair and it was done with no problem Everyone was very nice and helpful! The waiting room was clean and c I asked to add an oil change to my recall repair and it was done with no problem Everyone was very nice and helpful! The waiting room was clean and comfortable. More

Great customer service. I have always had a great experience any time I come in for service. I will continue to be a loyal customer as long the service stays the same. I have always had a great experience any time I come in for service. I will continue to be a loyal customer as long the service stays the same. More

Good people Gary Matthews left no stone unturned when finding us our new 3500. They gave us a better then the best deal. Treated us with respect and made sure we Gary Matthews left no stone unturned when finding us our new 3500. They gave us a better then the best deal. Treated us with respect and made sure we were comfortable. The dealership has listened and made us feel valued. I will return to Gary Matthews and highly recommend them for all of your vehicle needs The service dept is outstanding. They have completed services that another dealership was unable to complete. More

Needs some training in customer service Because I was never given a chance to review this dealership before (because they put someone else’s email address as mine), I will be reviewing all o Because I was never given a chance to review this dealership before (because they put someone else’s email address as mine), I will be reviewing all of my experiences in this one. I would like to point out that my most recent experience was the best one, but that’s because all of my other experiences were terrible. Bobby and the shuttle driver are the only good employees in the service department. Now let’s reminesce my previous experiences: 1. They do not call you when the part for your car has arrived. I had to call every time and ask if it had arrived. 2. I brought my car in when they said they had the part. They keep it for the day. At the end of the day, they call to tell me they had the wrong part so I picked my car up and rescheduled. So when they said they had the part, I drove my car back there. They call me again and say they have the wrong part AGAIN. But don’t worry, I got it fixed somewhere else. I would not go back here if other places would work on my car, but since I drive a Fiat, it is difficult to find someone to work on it. Hence, I will also not being buying a Fiat again in the future either. Again, I would like to point out that Bobby and the shuttle driver are good employees, but the service department in general needs improvement. More