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349 Reviews of Gary Mathews Motors - Service Center
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March 05, 2019
Always a great experience! They are always pleasant and quick to answer my questions. I have had great experiences not only with the service department but also with the parts s They are always pleasant and quick to answer my questions. I have had great experiences not only with the service department but also with the parts staff. More
by WICKEDTRUCKING
Verified CustomerEmployees Worked With
Paul Horton, Turhan Payne-Bey, William Simpson
March 03, 2019
Always a pleasure We had to bring our Jeep in for a recall, the service center is always clean, the guys are always friendly and helpful and our vehicle was done and re We had to bring our Jeep in for a recall, the service center is always clean, the guys are always friendly and helpful and our vehicle was done and ready to go in less than 20 minutes. Also they answered another question I had about my Jeep and showed me how to change the settings. I definitely recommend them to anyone!!! More
by jennyn73
Employees Worked With
Bobby Morales
March 03, 2019
Oil change/parts advisement Went for an oil change. Excellent customer service. From the time I arrived to the time a left. Had questions about parts I was interested in. The par Went for an oil change. Excellent customer service. From the time I arrived to the time a left. Had questions about parts I was interested in. The parts department was very knowledgeable and guided me in the right direction. I would recommend anyone to Gary Matthews. I will be back. More
by lilmajor3000
Employees Worked With
Pink Wright, Matt"Chop" Chaney, Dean Plunkett
March 02, 2019
Fantastic customer service! Sent my hubby to get an oil change on my truck and he had about a 30-45min wait which was not a problem at all. As my truck was getting finished an em Sent my hubby to get an oil change on my truck and he had about a 30-45min wait which was not a problem at all. As my truck was getting finished an employee came in and apologized for the wait and said our oil change will be free! Gary Matthews Motor is amazing and we will not take our vehicles anywhere else! More
by dfustaino87
Employees Worked With
Anthony Estell, Bobby Morales
March 02, 2019
Very friendly,fast I went to Gary Matthews for an oil change they notice a brake light out and they fixed it as well as a tire rotation was very fast and friendly. I went to Gary Matthews for an oil change they notice a brake light out and they fixed it as well as a tire rotation was very fast and friendly. More
by csheffield81
Employees Worked With
David Farmer, Mike Russell, Ryan Brown, Anthony Estell, Bobby Morales
March 02, 2019
Oil change and service I wanted an oil change and vehicle looked at since the start stop feature is no longer working. I was told to make appt. for the vehicle to be looked I wanted an oil change and vehicle looked at since the start stop feature is no longer working. I was told to make appt. for the vehicle to be looked at and it could not be done that day. More
by tphy14
Employees Worked With
Mike Russell
February 28, 2019
not satisfied very high estimate main issue not repaired I brought my srt in for a few repairs on Feb 13th. There were a couple of recalls that were repaired as requested. The trim on the dash was repaired a I brought my srt in for a few repairs on Feb 13th. There were a couple of recalls that were repaired as requested. The trim on the dash was repaired as requested. The other two items are the issue. I requested that the rear brakes get looked at and that the noise in the rear end get looked at as my warranty would be expiring in about 75 miles. I had the "quality control" guy ride with me to listen to the noises and he stated "do not go fast-your differential is about to fall apart". We took it back to the shop and he told the guy he heard no brake issue but the differential was bad. When I finally heard back, they stated that the noises were coming from the rear brakes and all 4 brakes needed rotors and pads and the total would be around $2700 to repair- wow! I told them not to repair. I called my salesman Will and he said he had heard the issue and was going to get with the service manager to see what was up. He called me on Feb 19th(almost a week later) and said the Manager would be calling me early morning on the 20th to give a different estimate. I waited until Friday the 22nd(now 9 days since dropping off vehicle and 3 days since I was suppose to receive a call) and never received any calls. I went at 4:30 on the 22nd and picked up my vehicle and paid the $50 for the brake inspection. I have since had the rear brakes repaired with rotors and pads for a total of $249 and there was nothing needing repaired on the front brakes so I saved over $2400 not using your service center. The issue now is that my warranty has expired and like your quality control guy said, MY DIFFERENTIAL IS ABOUT TO FALL APART, and now I have no warranty. The brakes were not what was making the noise! My only option at this point is to repair my vehicle at my expense or just trade it and then tell my story to others about my experience. I went over a week with my vehicle sitting in the parking lot without any communication and I assume if I wouldn't have showed up to get it, it would still be sitting there. More
by eddieford40
Employees Worked With
not sure of name- the quality control guy working on 2/13/19, Bobby Morales
February 27, 2019
Quick and easy. Service was done very quickly and to satisfaction. Staff was very friendly and professional. Only problem I had was it took a week to get an appoint Service was done very quickly and to satisfaction. Staff was very friendly and professional. Only problem I had was it took a week to get an appointment for just a tire rotation and balance. More
by tomhurt67
Employees Worked With
Anthony Estell
February 27, 2019
Great service Service was out standing ,every one was very help full. If I had any questions they answered it. Fast service doing everything right. Love the way you Service was out standing ,every one was very help full. If I had any questions they answered it. Fast service doing everything right. Love the way your people were there for me. Oh the coffee and donuts were good More
by freeflying727
Employees Worked With
Not sure who the employee were
February 26, 2019
Thermostat service Had great service and speedy. Bobby contacted me several times during the day and kept me informed on the progress of the service that day. Had great service and speedy. Bobby contacted me several times during the day and kept me informed on the progress of the service that day. More
by cubfandan
Employees Worked With
Bobby Morales
