Gary Mathews Motors - Service Center

Disappointing Service department!! had issues with the servicing / warranty of my vehicle !🤬🤬🤬WOULD NOT RECOMMEND!!!!!!!!!Deftly not customer friendly .Just ther Service department!! had issues with the servicing / warranty of my vehicle !🤬🤬🤬WOULD NOT RECOMMEND!!!!!!!!!Deftly not customer friendly .Just there to sell you overpriced parts and service Period. I will be taking my vehicle that I bought from Gary matthews motors somewhere else for service. More

Fast Service I was able to pull directly into the service area and was greeted warmly. The oil change went smoothly and I was pleased with the service I was able to pull directly into the service area and was greeted warmly. The oil change went smoothly and I was pleased with the service More

Slow and sloppy Where do I start? This was my first experience with the Gary Mathews service dept and my first impression was of unfriendly staff who acted like I was Where do I start? This was my first experience with the Gary Mathews service dept and my first impression was of unfriendly staff who acted like I was an annoyance. The man I spoke to said they were busy and I should bring it back in the morning and shouldn’t need an appointment, so I show up when they first opened at 7 the next morning and they asked me if I had an appointment. I waited an hour and a half and all they did was test my battery and told me it was fine, but told me they still needed to check my other battery which would take up to 2 more hours. I said I can’t wait and would like to make an appointment to bring it back, but they didn’t have an opening for another week. When that appointment finally came along, it took them two hours to decide my battery was bad and they needed to replace it. When I got home I noticed my hood was sitting crooked so I.raised the hood to see why and found they had forgotten to put the battery cap back on and slammed the hood down on it and didn’t even notice. Needless to say, this was a very poor first experience with the service dept. Bobby was at least polite and apologetic for my wait. My car is still under warranty, so fortunately the only cost was time, missed work, and frustration. More

Awesome service Well first I bought my 2018 Jeep compass sport from them and Richard was just awesome and honest with me. I got what I wanted a manual shift with awe Well first I bought my 2018 Jeep compass sport from them and Richard was just awesome and honest with me. I got what I wanted a manual shift with awesome blue color!! Told me if I had any issues to call them. Then I wanted a front license plate for my jeep and they not only got the part in quickly but I went threw the express lane didn't have to make an appointment and I didn't have to Waite all day. They Did a great job. More

Outstanding Extremely well done work, as expected. Very polite service personnel and helpful too. Very clean amenities. Fresh coffee and donuts, unlike the oth Extremely well done work, as expected. Very polite service personnel and helpful too. Very clean amenities. Fresh coffee and donuts, unlike the other "Matthews" dealership. Timely delivery of services, also like the other "Matthews" dealership. More

I was sorely disappointed with my service experience. Entire experience was awful. Told my car would be ready when it wasn't, kept getting the run around. Very frustration. I don't recommend. Entire experience was awful. Told my car would be ready when it wasn't, kept getting the run around. Very frustration. I don't recommend. More

Fast @courteous They programmed a key fob for me that. I did not get when I bought my truck several weeks ago and they were fast and courteous to me They programmed a key fob for me that. I did not get when I bought my truck several weeks ago and they were fast and courteous to me More

Good job on service performed Everyone at Gary Matthews is always so friendly, helpful and polite. I had a couple of things wrong with my Jeep and they repaired it and keep me inf Everyone at Gary Matthews is always so friendly, helpful and polite. I had a couple of things wrong with my Jeep and they repaired it and keep me informed the whole time on the status. I left there a very happy customer. More

Efficient, kept in the loop Went in for oil, filter change and a faulty low tire pressure indicator. Anthony, my service advisor kept me in the loop as to the progress of my truc Went in for oil, filter change and a faulty low tire pressure indicator. Anthony, my service advisor kept me in the loop as to the progress of my truck even to sending me his email information in case I had questions. All in all I’ve found the dealership I’ll be taking my truck to. More

Oil change Loved the Express Lane for getting an oil change. Fast great service. No appointment needed. I was here visiting from out of town and needed an oil c Loved the Express Lane for getting an oil change. Fast great service. No appointment needed. I was here visiting from out of town and needed an oil change. Highly recommend. More