Gary Mathews Motors - Service Center

Good but didn't honor their coupon. When I bought the truck, I was given coupons. One was for FREE oil. I was charged $21.00 for the oil and was given a discount of $11.00. So I still When I bought the truck, I was given coupons. One was for FREE oil. I was charged $21.00 for the oil and was given a discount of $11.00. So I still paid $10.00. When I asked about this the response was that this is what they do for this coupon. That was it. Kind of deceitful. More

AWESOME SERVICE!!! I have been bringing my vehicles in for years and have never had an issue. They always make me feel important and value my time. Would not go anywhere I have been bringing my vehicles in for years and have never had an issue. They always make me feel important and value my time. Would not go anywhere else. More

Recommended service I felt very welcomed and taken care of. They spoke with intelligence and with care. The service department showed lots of hospitality and very friend I felt very welcomed and taken care of. They spoke with intelligence and with care. The service department showed lots of hospitality and very friendly. Highly recommended service. More

Truck repair Went to get an ignition switch changed. Left with my remote start not working and brake system messed up from a recall repair. Called to reschedule an Went to get an ignition switch changed. Left with my remote start not working and brake system messed up from a recall repair. Called to reschedule and was told I may be charged for something that was put on incorrectly. Customer service was great but they messed up the actual labor on my truck. More

Exceptional My experience at Gary Matthews was exceptional from the minute I arrived until I drove away. I will always use their service department as long as I'm My experience at Gary Matthews was exceptional from the minute I arrived until I drove away. I will always use their service department as long as I'm in the Clarksville and/or surrounding area More

Excellent service The service advisor was very knowledgeable, and professional. The quality of work was superb. The waiting area was clean and welcoming. The service The service advisor was very knowledgeable, and professional. The quality of work was superb. The waiting area was clean and welcoming. The service advisor made sure all the recalls were taken care of before the truck was returned to me. More

Good but not great Overall experience was good. The friendliness and professionalism of the staff has gotten better recently. The dealership service department is still Overall experience was good. The friendliness and professionalism of the staff has gotten better recently. The dealership service department is still a little unorganized but I see improvement. Biggest issue is the lack of a courtesy vehicle, especially for warranty or Recall work. The shuttle is a joke and you’ll end up waiting for at least an hour for it, plus you’re along for the ride to everybody else’s location. Don’t expect speedy transportation More

Great Work Gary Mathews went above and beyond to help us with the replacement of our back light at no charge. Bobby Morales was extremely professional and kept m Gary Mathews went above and beyond to help us with the replacement of our back light at no charge. Bobby Morales was extremely professional and kept me informed of the process the entire day! I definitely recommend anyone looking for a repair or car purchase to make them your first and last stop. More

Horrible Very unprofessional, gave me a quote for my Dodge Ram truck and a week later gave me a higher quote. I had to get a tow truck to remove my vehicle an Very unprofessional, gave me a quote for my Dodge Ram truck and a week later gave me a higher quote. I had to get a tow truck to remove my vehicle and still had to pay almost $600. More

Great job Great customer service. Always friendly. Fast service. Even cleaned my car after the oil change was complete which was a plus of course. Would highly Great customer service. Always friendly. Fast service. Even cleaned my car after the oil change was complete which was a plus of course. Would highly recommend More