Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
349 Reviews of Gary Mathews Motors - Service Center
Sort by
November 22, 2018
not taken seriously and issues not resolved Not happy with experience felt that Chrysler or gary matthews would help out have had a problem since the csr was new with a vibration had 4 sets of t Not happy with experience felt that Chrysler or gary matthews would help out have had a problem since the csr was new with a vibration had 4 sets of tires in 5 thousand miles and each time i had the vehicle in for concern i addressed the brakes and was told nothing was wrong now its out of warranty it needs rotors and pads front and rear and it will be customer to pay, i feel this has been an on going problem and i should not have to pay. More
by gcanfield48
Verified CustomerEmployees Worked With
Bobby Morales
November 21, 2018
Appointment Time is Worthless Although I had a set Appointment, My Truck sat at the Dealership for an additional day before being diagnosed. The Service advisor was good at explain Although I had a set Appointment, My Truck sat at the Dealership for an additional day before being diagnosed. The Service advisor was good at explaining why... But it was their problem not mine and I was not offered any compensation for the delay. The Price was fair-- But was the part was available at Mopar online for $100 less. More
by captkat
Employees Worked With
Anthony Estell
November 17, 2018
Terrible at diagnosing my vehicles issue When I brought my vehicle in with the issue of intermittent starting, I told the service dept that I thought it was an issue with the fuel pump relay When I brought my vehicle in with the issue of intermittent starting, I told the service dept that I thought it was an issue with the fuel pump relay due to the research i had done and the little bit of testing that I had been able to do. I asked them to check this issue first to check to see if there was the right amount of power going through from the relay to the fuel pump and if that was the issue to please put an external relay on the vehicle. After having the vehicle for 24 hrs the said they believed that it was a fuel pump issue and swore up and down they had tested the fuel pump relay. So I said to go ahead and replace the fuel pump, which was 1128 dollars. Needless to say I get my vehicle back and the very next morning I go to start it up, and wouldn't you know it, the same issue. So I went and bought a multi meter and tested what Gary Matthews had sworn to have tested. The reading I got on the multi meter was 8 volts and something, which should have been at least 12 volts DC. This only took me roughly 10 mins to do. Which all of this tells me that it was indeed not a fuel pump, but an issue electrically, which most commonly on the chrysler town and country would be a relay. Thank you Gary Matthew's for completely ignoring what I had asked you to do, just so you could charge me more money. I will never be doing business with this sorry dealership again. More
by CMELTON0028
Employees Worked With
Ryan Brown
November 16, 2018
Misunderstood The express lane works fine. The staff of mechanics are competent at the tasks. The misunderstanding takes place on the 30000 mile reference sheet. To The express lane works fine. The staff of mechanics are competent at the tasks. The misunderstanding takes place on the 30000 mile reference sheet. To me if I read that something is to be repacked or filled at a quoted price. Then it should be changed or filled not up to the mechanic to determine if it is new looking or it’s full enough. My DEF should have been topped off as all fluids were but was not and I was told at $28.00 a gallon it was up to me IF it was topped off. I traded a BMW X5 diesel. If BMW told me the service at 30000 miles was x number of dollars plus taxes. You can bet that all fluids were topped of( including DEF) filters were changed and the car cleaned for the quoted service cost. Not service plus extra for materials and extra for the wash. I doubt that I will return fo the 40000 that is about $600.00 More
by wadeusselfjr
Employees Worked With
Thomas Kyle 7804
November 13, 2018
Excellent It was fast and professional and I wouldn't recommend any other place if you're new to the district. Very well pleased with the visit. It was fast and professional and I wouldn't recommend any other place if you're new to the district. Very well pleased with the visit. More
by shawzeon
Employees Worked With
Bobby Morales, Mike Kohari
November 11, 2018
Collision Center Heath Philllips is the manager, very professional, handled my car repairs due to an accident in a urgent manner. He made my experience easy with no wo Heath Philllips is the manager, very professional, handled my car repairs due to an accident in a urgent manner. He made my experience easy with no worries. Issues I had after my car was returned was handled promptly and satisfactory. I would recommend this service to family and friends if needed More
by JACQUE.OGBURN
Employees Worked With
Heath Phillips
November 09, 2018
Thorough customer service I had a oil change done on my work van--a Ram Promaster City. The reception by the service tech was quick. I had a short wait time--maybe 30 minutes I had a oil change done on my work van--a Ram Promaster City. The reception by the service tech was quick. I had a short wait time--maybe 30 minutes--despite being behind other customers. I though that was pretty efficient. And since this was a work vehicle, I appreciate them not wasting my valuable time so I could get back to business. More
by Wizard Jeff
Employees Worked With
Thomas Kyle
November 09, 2018
Quick service Very quick service. I went in for a minor vehicle recall and asked to have my oil changed and tires rotated since I was there. They did both with no i Very quick service. I went in for a minor vehicle recall and asked to have my oil changed and tires rotated since I was there. They did both with no issues and within an hour as well. Very pleased, didn’t interfere with my schedule. More
by raypadilla213
Employees Worked With
Ryan Brown
November 09, 2018
they always take care of me when I go there never have an is Awesome service dept would never go anywhere else. Bobby was very helpful with the problem on my truck. Also got my truck back in a timely manner Awesome service dept would never go anywhere else. Bobby was very helpful with the problem on my truck. Also got my truck back in a timely manner More
by looney4dm
Employees Worked With
Bobby Morales
November 09, 2018
Great Easy to get along with and explain everything very well and try to take care of your needs as quickly as possible will continue to take my vehicle the Easy to get along with and explain everything very well and try to take care of your needs as quickly as possible will continue to take my vehicle there for service More
by arecco78
Employees Worked With
Anthony Estell
