Gary Mathews Motors - Service Center

Fast and efficient Did a good job as always, didn't try to generate additional revenue by suggesting you get extra maintenance done, dealerships tend to do that to femal Did a good job as always, didn't try to generate additional revenue by suggesting you get extra maintenance done, dealerships tend to do that to females More

Lack of communication Not a great experience at all from the poor customer service and communication down to the multiple quotes and estimates. Everyone gets busy at work Not a great experience at all from the poor customer service and communication down to the multiple quotes and estimates. Everyone gets busy at work but when you are too busy to provide good customer service and accurate estimates it puts people in a real bind. My vehicle would at least start up and drive for a short amount of time when I brought it in but since they had to take the engine apart and put it back together it is now in operable. 1st quote $598 then $825. Seriously? More

Great customer service Anthony took great care of me and my truck. Work was completed when expected and there shuttle drop me off and picked me up when the service was compl Anthony took great care of me and my truck. Work was completed when expected and there shuttle drop me off and picked me up when the service was completed. Overall very good experience. More

Great service Had all my services done there everything was fantastic.would recommend Gary Mathews motors for the place to have your vehicle worked on .thank you Had all my services done there everything was fantastic.would recommend Gary Mathews motors for the place to have your vehicle worked on .thank you More

Service and Rico on 3500 Out standing customer service by a absolutely awesome service department staff you walk into the service department everyone Amelie is going to answer Out standing customer service by a absolutely awesome service department staff you walk into the service department everyone Amelie is going to answer any question and get you in-and-out of there quickly as possible. And one of the things I found very unusual was Dave Feltman did not forget after me after he sold the vehicle. This is truly what customer support should look like More

More damage to my vehicle Took it in to have their botched paint job fixed and they scratched my truck and forgot to do the recall until I asked if it was done then They ordere Took it in to have their botched paint job fixed and they scratched my truck and forgot to do the recall until I asked if it was done then They ordered the part. Had it 7 days More

Great updates My family as well as several other customers were regularly updated on what the status of our vehicle was. Everyone was very friendly and helpful. My family as well as several other customers were regularly updated on what the status of our vehicle was. Everyone was very friendly and helpful. More

You broke my car during routine oil change, I brought my RAM van in for a routine scheduled oil change. Your mechanic broke the oil cooler, then said oil leaking from it was normal overflow when I brought my RAM van in for a routine scheduled oil change. Your mechanic broke the oil cooler, then said oil leaking from it was normal overflow when questioned. I had to bring it back twice the same day, before the error was admitted. It took 5 days to get the replacement part and repair it. More

Service team smoked in car - owner is allergic I dropped off my 2016 Ram truck to get 3 recalls repaired. The vehicle had never been smoked in, because the owner is allergic to cigarette smoke. Whe I dropped off my 2016 Ram truck to get 3 recalls repaired. The vehicle had never been smoked in, because the owner is allergic to cigarette smoke. When I went to pick up the vehicle, I nearly vomited due to the smoke smell in the truck. I brought it to the attention of the service manager and he apologized, but acted as if that was enough. I said I wanted to speak to the dealership manager and was taken to the sales manager. He had a similar reaction as the service manager, but offered the vehicle to be detailed. I took him up in his offer, but it wasn’t until I stated that this is my daily use vehicle that they put me in a priority cue. Initially they said “they could get to it in a week or two” and said I only need to run my AC with my windows down and the smell would eventually go away. Keep in mind, it is fall and the temperatures are in the 40’s and it’s raining every other day. I had previously bought 4 vehicles from this dealership, but this single interaction has made up my mind. I will not only buy my vehicles from the other Dodge/Ram dealership, but will also not take my vehicle to this dealership for any services or recalls in the future. Very disappointed. More