Gary Mathews Motors - Service Center

COMMUNICATION Brought my jeep in for 100k maintenance, was hoping the service adviser would have gone over a 100k service with me, but did not. I just made a long d Brought my jeep in for 100k maintenance, was hoping the service adviser would have gone over a 100k service with me, but did not. I just made a long drive from Colorado to Tennessee. I understand how appts go, as I work in a service department, I dropped my jeep off at 840am for apparently just a oil change, tire rotation, and spark plugs, that I recommended myself. I had to check in at 2pm for a update, but did not hear anything back until 5pm, when i was informed it would not be ready till Monday. I mainly am disappointed with the communication. Also, was informed i may need a back brake job, but I was never told a quote, my wiper blades need changing, I was not recommended that either, when I had my friend pick up my jeep, I was not giving a inspection list of the measurements for my brake pads or anything. More

Great service ‘ALWAYS!!’ The best car team from Sales (Paul Horton), vehicle service (Dave Farmer and Team) to Tim Donahue Collision Service)! Thanks to all!! Will always The best car team from Sales (Paul Horton), vehicle service (Dave Farmer and Team) to Tim Donahue Collision Service)! Thanks to all!! Will always be a loyal customer to this team JGH More

Their Word is their Bond! Setting up the appointment was easy & painless. Once I arrived the day of, they pulled me right in & got started right away; ahead of & prior to my s Setting up the appointment was easy & painless. Once I arrived the day of, they pulled me right in & got started right away; ahead of & prior to my scheduled appointment time. The forewarned me it would be about an hour... & it was just that. I was good to go, & back on my way. Thanks again for the great service!! More

very professional and courteous Great job by an experienced group. In and out in no time, efficient. Will continue to have my vehicle serviced at this location from now on. Great job by an experienced group. In and out in no time, efficient. Will continue to have my vehicle serviced at this location from now on. More

Always great customer service I actually enjoy coming here because everyone is so helpful and kind. I always get my questions answered and leave with what I need. 10/10 I actually enjoy coming here because everyone is so helpful and kind. I always get my questions answered and leave with what I need. 10/10 More

Great service department Service department has always been helpful and friendly. Would recommend dealing with mike Russell for your service needs. Great communication and on Service department has always been helpful and friendly. Would recommend dealing with mike Russell for your service needs. Great communication and on top of things. More

WOW!!!!! I went to get an oil change no sooner than pulled on the lot I was 6 cars deep.... almost turned around but stuck it through. finally got up to the do I went to get an oil change no sooner than pulled on the lot I was 6 cars deep.... almost turned around but stuck it through. finally got up to the door and Halbert got me right in. I was done and heading home in 45 min. awesome job!!!!! I would have gave quality of work 5 stars but even though I put tire pressure up on dash they did not adjust tire pressure. might have forgot. More

Service My cars check engine light was on and it is burning oil. The process has been started to fix the oil burning issue and the problem was resolved that w My cars check engine light was on and it is burning oil. The process has been started to fix the oil burning issue and the problem was resolved that was causing the check engine light to be on. It was rather expensive repair for my car to only be 2 years old. More

Express Oil Change Went for my last free oil change since purchase of my Jeep. In and out in about 20 minutes. Couldn't ask for quicker service. Went for my last free oil change since purchase of my Jeep. In and out in about 20 minutes. Couldn't ask for quicker service. More

Fast, Easy service Recently had an issue with my 2015 Jeep Grand Cherokee. Called the service department and found out that it was still under warranty. I brought it dow Recently had an issue with my 2015 Jeep Grand Cherokee. Called the service department and found out that it was still under warranty. I brought it down to them and it was fixed quickly and free of charge. More