Gary Mathews Motors - Service Center

Poor customer service At 7000 miles, my new Ram 2500 diesel had all but ruined the tires due to an alignment recall that had to be addressed. I rotated the tires at 3500 m At 7000 miles, my new Ram 2500 diesel had all but ruined the tires due to an alignment recall that had to be addressed. I rotated the tires at 3500 miles trying to correct the issue. When the alignment was done, I asked what they planned to do about the badly worn tires. Service said “FCA doesn’t warranty tires”. I took it in again at 15k miles for its first “free” oil change and asked again what the plan is to replace the now very bad tires due to the recall. The response was “we will pay for 2 tires if you buy the other 2 and pay for parts and labor”. How am I, the consumer, responsible for something that was caused by faulty equipment? This is just bad business in my opinion. Do what’s right and fix the issue, Ram. I buy a new vehicle every year and will definitely NOT be buying another Chrysler product or purchase from Gary Matthews. I DO NOT recommend this place of business. More

Excellent service! The staff in the service center were professional and courteous. I had to bring my car in earlier than my appointment and pick it up after the service The staff in the service center were professional and courteous. I had to bring my car in earlier than my appointment and pick it up after the service department had already closed and the staff accommodated both without making it seem like an inconvenience. An More

Outstanding nice customer svc Amanda Sans w very pleasant. Got an oil change done today. Everything was great. Thanks you all. We will see you soon again Top notch. Amanda Sans w very pleasant. Got an oil change done today. Everything was great. Thanks you all. We will see you soon again Top notch. More

Recall on passenger side airbags Fast service and knowledgable people He told me what he was doing and estim6time to conish and was right on so I could plan my day ahead Fast service and knowledgable people He told me what he was doing and estim6time to conish and was right on so I could plan my day ahead More

Cheated My fathers truck just about caught fire in his driveway!! Just 3 months this stealership looked his truck over for the S68 safety recall and said it p My fathers truck just about caught fire in his driveway!! Just 3 months this stealership looked his truck over for the S68 safety recall and said it passed and no further action is required! I have the part number off the alternator and IT WAS SUPPOSED TO BE REPLACED! Don't trust this dealership. They do not do honest work. More

Great Customer Service kept my advised the whole time. Truck was ready when they said it would be. Runs just like new now. Thanks for getting it done kept my advised the whole time. Truck was ready when they said it would be. Runs just like new now. Thanks for getting it done More

New Jeep drive shaft out. The service was okay. The only suggestion I have is if it is a new vehicle and still under warranty you should be able to bring the rental to the cust The service was okay. The only suggestion I have is if it is a new vehicle and still under warranty you should be able to bring the rental to the customer. I had a Mercedes that I traded in thinking I would get the same customer care I did with Mercedes. That didn’t happen. As a side note- Bobby was very helpful as far as the service of the Jeep. More

Great service visit. Came in for oil and filter change. Was first at the door when it opened. Was in and out by 0730. Can't get better service than that! Came in for oil and filter change. Was first at the door when it opened. Was in and out by 0730. Can't get better service than that! More

Looked into the issue of the car after returning it. Took the time to listen and researched the issues. Worked well on correcting the Concerns. of the car after returning it. Took the time to listen and researched the issues. Worked well on correcting the Concerns. More

Express oil change I had a really good experience with my express oil change. I only had to wait about 30 minutes or so. They checked everything on my Renegade and every I had a really good experience with my express oil change. I only had to wait about 30 minutes or so. They checked everything on my Renegade and everything checked out good. They are always courteous and friendly. More