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Gary Rome Kia - Service Center

Enfield, CT

4.3
761 Reviews
Call Service Center (860) 253-4753

761 Reviews of Gary Rome Kia - Service Center

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November 30, 2023

Ivy and her team are the best. I would never go anywhere else for service with my Kia! More

by JEFFREY.M.YANCHEK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ivy
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Nov 30, 2023 -

Gary Rome Kia responded

Thank you for your business and this review. We're happy to hear Ivy and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, Jeffrey, please let us know.

November 30, 2023

I think many employees in the service dept need customer service training. Tristan and manager (do not remember her name) were only pleasant ones. More

by dk425br813
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Did not deal with any of them
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Dec 02, 2023 -

dk425br813 responded

No thank you. The fact that soooo many Kia’s need all new Engines and the waitlist is 6 weeks or more says EVERYTHING. I would never buy another Kia again. Now for Gary Rome Kia, I think the sales dept is fine. Service is another thing. The receptionist? Is rude and has no customer service skills. Besides Trisdan and the manager whose name I can’t remember (but she was very helpful), it was not a good experience. Days of being ignored, years of no help on SUV that had engine light on for YEARS but was told it was a faulty sensor and they would clear the code until now, now I need a whole new engine. And I was told Engine light was on, why didn’t you do something about it?? Because of YOU!!!! I would never recommend Gary Rome Kia to anyone and I don’t know anyone who has. Co workers, friends, family members who will not return. Sadly, I believe nothing will change and your service dept will continue to cost you customers.

November 29, 2023

Service department was very easy to work with and service was great and very fast More

by BSNIFFIN01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept
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Nov 30, 2023 -

Gary Rome Kia responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

November 29, 2023

Yep I appreciated the service that I got from John brousseau. Who was the salesman who I purchase my second Kia through. He made sure everything was taken care of, even with a few problems that existe More

by TEKNOFOSSIL58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Brouso
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Nov 30, 2023 -

Gary Rome Kia responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that John met your expectations. Thank you again for choosing Gary Rome Kia, we look forward to having you as one of our valued customers for many more years to come!

November 26, 2023

They are great, they follow up and requested and I haven't been disappointed With them More

by jacquid79
Recommend Dealer
Yes
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Nov 27, 2023 -

Gary Rome Kia responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Gary Rome Kia, we look forward to having you as a valued customer for many years to come!

November 25, 2023

I have been very happy with the KIA Optima I bought 8 years ago. No major problems and it still looks new. Staff friendly and accommodating. More

by CHEGARTYMARIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Bruso
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Nov 26, 2023 -

Gary Rome Kia responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

November 16, 2023

I have been very happy with the service I have received at Gary Rome Kia. Everything has been done very well on both our cars. The staff is courteous, professional, and attentive. I used to go to a larg More

by Mel777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Merissa McClain, and technicians who worked on my cars!, Dangelo Sanchez
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Nov 16, 2023 -

Gary Rome Kia responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Gary Rome Kia.

November 14, 2023

I have been going there since it was Jerry Rome Nissan. Gary Rome Kia has always provided me quality service. More

by DNH2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brianna Zemrock
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 14, 2023 -

Gary Rome Kia responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Brianna met your expectations. Thank you again for choosing Gary Rome Kia, we look forward to having you as one of our valued customers for many more years to come!

November 14, 2023

Often they don't have parts in stock which requires a return appointment. It then takes a week or more to see schedule to another day appointment. More

by HOREN18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Nov 14, 2023 -

Gary Rome Kia responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

November 12, 2023

Long Waite and the price seems excessive plus the car was not checked as promised More

by LANDO1480
Recommend Dealer
No
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Nov 15, 2023 -

Gary Rome Kia responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out.

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