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Gary Rome Kia - Service Center

Enfield, CT

4.3
759 Reviews

759 Reviews of Gary Rome Kia - Service Center

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February 25, 2022

I love this dealership. The appointments can be made online or over the phone. The staff is courteous and the service department is efficient and very knowledgeable. It is a More

by tmcsnyder
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2022 -

Gary Rome Kia responded

We are very happy to hear we provided you with such a positive service experience! We sincerely value your business and look forward to your next visit.

February 25, 2022

Very good customer service. The car is ready at the time tell me is going to be ready and Ivy the manager help me to save money with coupons. Thank all in Kia car care services. More

by CHEO3649
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ivy service manager. Five star.
Feb 28, 2022 -

Gary Rome Kia responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Ivy met your expectations. Thank you again for choosing Gary Rome Kia, we look forward to having you as one of our valued customers for many more years to come!

Feb 28, 2022 -

CHEO3649 responded

Thank you.

February 24, 2022

Overall, very satisfied with this dealership. I wish they would go back to vacuuming out my car. Last visit they washed it only. More

by BARBJH316
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service
Feb 24, 2022 -

Gary Rome Kia responded

Barb, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

February 24, 2022

I came in for a routine visit, oil change, tire rotation, etc. The mechanics changed my odometer to kilometers instead of miles. At first, I was led to believe that someone changed my mileage. They put th More

by DMMARCHESE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I dont know
Mar 13, 2022 -

Gary Rome Kia responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

February 23, 2022

Very happy with my visit for my oil change. Was greated by 2 porters when I pulled in and they were so kind and professional. Then I stepped inside to be met by Hector! He is above and beyond More

by NOOGYSGIRL8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
hector
Feb 23, 2022 -

Gary Rome Kia responded

Thanks for sharing your thoughts about your experience with Gary Rome Kia. We appreciate your business and hope to see you again soon!

February 23, 2022

The service here is great. Staff is very friendly and explains items that needs to be addressed with my vehicle. More

by LALAFORGE12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service department
Feb 23, 2022 -

Gary Rome Kia responded

Lala, Thank you for choosing Gary Rome Kia, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

February 22, 2022

Excellent service. Ms. Evie and Mr. Hector did everything to try to assist me in an efficient and courteous manner. More

by TUESDAYCOOPER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hector and Evie
Feb 22, 2022 -

Gary Rome Kia responded

We are very happy to hear Evie and Hector provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

February 22, 2022

They have always gotten me out of the shop in the time promised. They always seem friendly More

by Mmparent2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tristan did a good job of giving service.
Feb 23, 2022 -

Gary Rome Kia responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

February 22, 2022

I just love Gary Rome Kia,bought three cars from Gary two Souls and one SX Solstice --- John Bruso you make sales easy.. More

by NORMGUILLEMETTE47
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Bruso (Sales) is the ??
Feb 23, 2022 -

Gary Rome Kia responded

Norm, Thank you for your very kind review. John and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Gary Rome Kia.

Feb 23, 2022 -

NORMGUILLEMETTE47 responded

love my Kia

February 22, 2022

I dropped my car off for service and it was ready and washed, it was a good experience! More

by Kikicamerlin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service dept.
Feb 22, 2022 -

Gary Rome Kia responded

Kiki, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Gary Rome Kia, we look forward to having you as one of our valued customers for many more years to come!

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