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Gary Rome Kia - Service Center

Enfield, CT

4.3
752 Reviews
Call Service Center (860) 253-4753

752 Reviews of Gary Rome Kia - Service Center

Sort by
December 29, 2021

The service representative was very helpful, and ended up saving me a lot of money with his suggestions. Thanks! More

by WOODY290
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Hector
Report | Print
Dec 31, 2021 -

Gary Rome Kia responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

December 28, 2021

Great quality work. They are fast on time and have great prices. I highly recommend coming here for service. More

by jonathan9707
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Nathan
Report | Print
Dec 29, 2021 -

Gary Rome Kia responded

Thank you, Jonathan, we appreciate your business and our team looks forward to serving you again soon!

December 27, 2021

They took me in on an emergency basis and repaired my car a day early. More

by SMITHESQUIRE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service person nice
Report | Print
Dec 29, 2021 -

Gary Rome Kia responded

Thank you for choosing Gary Rome Kia, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

December 23, 2021

They had the wrong part ,had to reschedule, part didn't fit the car, and they couldn't get the right one More

by MPHOWE
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
David Nathan
Report | Print
Jan 09, 2022 -

Gary Rome Kia responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

December 23, 2021

Never got my 15 point inspection which I usually get every time I go in for service More

by DESULLIVAN61
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
No
Report | Print
December 22, 2021

Went in for an oil change. They found a problem and it was taken care of quite efficiently. Merry Christmas More

by DANCINGTOES7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Nathan
Report | Print
Dec 22, 2021 -

Gary Rome Kia responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

December 22, 2021

Very professional and the service department very friendly.The service was finished in a timely manner. More

by BOWLKAKA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Nathan
Report | Print
Dec 22, 2021 -

Gary Rome Kia responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Gary Rome Kia.

December 21, 2021

Ivy is responsive and professional. I appreciate her hard work and follow up. I will be going back to Gary Rome Kia in the future. More

by JEFFREY.M.YANCHEK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ivy Velez
Report | Print
Dec 21, 2021 -

Gary Rome Kia responded

Thank you, Jeffrey, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

December 21, 2021

All went well with my 2nd service appt. Staff attentive and supportive. Always good to speak with your people. More

by LOONMAGIC2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trisden Toccaline, David Nathan
Report | Print
Dec 21, 2021 -

Gary Rome Kia responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that David and Trisden met your expectations. Thank you again for choosing Gary Rome Kia, we look forward to having you as one of our valued customers for many more years to come!

Dec 21, 2021 -

LOONMAGIC2 responded

This must be a hoax. how can you not have my email when you send me this question???

December 21, 2021

Friendly people, comfortable lounge with free WiFi and free coffee/tea, they finish the job early and don’t skimp on anything. I’ll be going here as long as I have my car! More

by SARAH.A.GAGNE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Nathan
Report | Print
Dec 22, 2021 -

Gary Rome Kia responded

Thank you, Sarah! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Gary Rome Kia.

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