Gary Smith Ford Inc.

Great Service! Our family was vacationing in Destin this past June 2018 and our air conditioning went out on the way down. Gary Smith Ford and the Service manager w Our family was vacationing in Destin this past June 2018 and our air conditioning went out on the way down. Gary Smith Ford and the Service manager were very helpful and professional! We appreciate them getting us back on the road again! More

Great Service! I had a great experience with Gary Smith Ford's service department. I brought my Mustang in for A/C problems and they were able to quickly identify wh I had a great experience with Gary Smith Ford's service department. I brought my Mustang in for A/C problems and they were able to quickly identify what was wrong and got me fixed up. Andy Tompitch was the specialist who helped me! I would highly recommend going to them for anything., More

Good service!!! My service advisor Andy Tompitch is the best. He always takes time to explain the service for my 2005 F150. My last service was 2015 he took time to e My service advisor Andy Tompitch is the best. He always takes time to explain the service for my 2005 F150. My last service was 2015 he took time to explain the best service and the cost for my repairs. I have taken my ford to others dealers . This one is the best. More

Service Department was fantastic Was on vacation and was having what I though could be an electrical issue with my F-150. They scheduled and appointment very quickly and ran diagnost Was on vacation and was having what I though could be an electrical issue with my F-150. They scheduled and appointment very quickly and ran diagnostics on my vehicle and keep it overnight to try and find the issue. Although they were unable to detect any issues they also DID NOT charge for their efforts. Very friendly to visiting customers, and would definitely return. Thank you! More

Recall issue Made an appointment for recall work, showed up at the service desk and even though the service writer was working multiple service orders, he was able Made an appointment for recall work, showed up at the service desk and even though the service writer was working multiple service orders, he was able to get the vehicle into the shop right then. Did not have to leave the vehicle overnight as originally planned. Andy saved me a bunch of time and effort by getting the recall issue repaired right then. Did not get the service technicians name that did the actual recall work. More

repair of used car purchased at dealership We purchased a 2014 Expedition, and learned 5 months later that there were some parts missing in the engine compartment. The dealership immediately re We purchased a 2014 Expedition, and learned 5 months later that there were some parts missing in the engine compartment. The dealership immediately responded and apologise. Parts were ordered and an appointment set to have the missing pieces installed. Very courteous and polite. They got right on it and fixed it. It was a pleasure to do business with them! More

Great service on very short notice. On my way to a local business meeting, my older Ford Ranger stalled out. I got it to a service station, fueled it and it would not start. Fortunatel On my way to a local business meeting, my older Ford Ranger stalled out. I got it to a service station, fueled it and it would not start. Fortunately I was across the street from Gary Smith Ford. They sent a service tech over with a starter battery and got it started to drive over to the service bay. They gave me a ride to the meeting and while I attended the meeting, they finished replacing the alternator, AND did the recall replacement work on the air bag inflator modules. It was ready for me at the end of the day. They got me in on a busy day without an appointment. Great service. Thank you Andy Tompitch. More

Repair of driver side door Mr. Drew Colon, provide excellent service to repair a minor door lock issue after recall work had been preformed on my driver side door. He was profes Mr. Drew Colon, provide excellent service to repair a minor door lock issue after recall work had been preformed on my driver side door. He was professional polite and patience to include his staff. I would like to highly recommend the Gary Smith Ford Service department for any repairs or issue you have with your vehicle. More

Do not honor their own written warranty Completely unethical company and they don't even stand behind their own written warranty's. I brought my Focus in to have warranty replacement of an a Completely unethical company and they don't even stand behind their own written warranty's. I brought my Focus in to have warranty replacement of an automatic clutch. The receipt from the work clearly states that ford parts and repairs have a 24 month, unlimited mile warranty. 14,159 miles and 12 months-6 days later I have the same problem and take it in for repair. I am told that because the part was replaced under warranty it actually only has a 12 month 12,000 mile warranty. So despite what the receipt says, they will not replace the part. They don't care what is actually printed on the receipt, and some how I should have known about the reduced warranty even though it is NOT documented anywhere. Last Ford product I ever buy! More

Service Department Was visiting from Wisconsin. Had to have to car opened and jumped as the battery had died. Drove to Gary Smith Ford. They were very busy, but Drew Col Was visiting from Wisconsin. Had to have to car opened and jumped as the battery had died. Drove to Gary Smith Ford. They were very busy, but Drew Colon in the service dept arranged for a ride to a restaurant where we had breakfast. They picked us right up when we called. The car was in need of a new battery which was under warranty. Getting us in and fixed up right away without any appointment was really great. We were pretty much SOL without the special treatment afforded us by Drew. Thanks so much, it meant a lot! More