Gary Smith Ford Inc.

Ford Fiesta 2016 Within 30 seconds of arriving at this dealership, I was welcomed and received help in looking for a vehicle. Jeremy Bullock helped me try out the Ford Within 30 seconds of arriving at this dealership, I was welcomed and received help in looking for a vehicle. Jeremy Bullock helped me try out the Ford Focus, Ford Fiesta, and the Honda Civic. He was very helpful and informative on every vehicle. I chose the Ford Fiesta and I'm very pleased with my choice. John Crane was the next person I was with for all the crazy paperwork and signing. He too made my experience at Gary Smith Ford very enjoyable. More

Chris Smith is the best we wish more people were this good Your card says "we're Gonna Make you Love us" your all have and we do. Chris Smith is the best wish he lived next door what a great neighbor he would Your card says "we're Gonna Make you Love us" your all have and we do. Chris Smith is the best wish he lived next door what a great neighbor he would be. I count them all at Gary Smith Ford as friends and hope the can see us that way as well. God Bless you all. By the way Chris Thank you for getting us into the right car for us. More

be very careful folks this review is to inform people why not to sign a blank purchase agreement. i bought a 2010 f150 4x4 truck from this dealership (Gary Smith Ford,Ft Wa this review is to inform people why not to sign a blank purchase agreement. i bought a 2010 f150 4x4 truck from this dealership (Gary Smith Ford,Ft Walton Beach,Fl.) just before closing on a Sat. night. i was informed that i could take the truck home that night and being late and on a weekend, the finances would have to be taken care of monday. we agreed that my payments would not be over $500., the interest would not be over 12%, at a term of not more than 5yrs. this was fair due to the fact that my credit score is low from having max limits on my credit cards. i have no bad credit and everything i owe is being paid on time every month. and i seldom pay the min. two weeks passed when i go concerned. i called them and was informed that i needed to come by the dealership to do the final papers. when i got there nothing was correct except the payments being below $500. the term is 7yrs at 19% interest. making my $23000. truck a $49000. truck when paid in full. i questioned this new contract and demanded it be reversed to the agreement we had or let me have my trade in back to drive home and null it all. at that time i was told that its a done deal with my signing the blank forms and i was stuck with it, like it or not. now where i come from, your only as good as your word. in this case you can not trust this dealership what so ever in my book and i'd never refer them to anyone. now for the rest of this story. the truck had a miss fire upon gassing on it harder than normal. while i was there, the service people checked it out and found no problem. i was told i would have to leave the truck with them for several days to find the problem. i agreed if they would let me have a loaner to drive. well they do not loan cars period, even though i had just bought it from them, and i had no warranty at all on the low mile truck. in other words, you own whatever you buy as soon as it leaves the lot and they could care less about fixing anything on it. having only one auto, i was forced driving it home. the truck has a weak coil pack, i have learned, and cost me $125. to have fixed. later i found that this truck was in a wreck in the front and its eating the tries up. the parts used to repair the truck was sawed on to make fit, the ford in the grill is pealing, and i'll have to buy a set of tires very soon. also repair the problem from that also. then i learn the book value is only $22000. now i ask, would you put your trust or money in some place like that? just be careful folks. people are not trust worthy as some of us honest people. More

More than the extra mile I dealt mainly with Jim Kempton and I have to say I am more than happy with the outcome. Not having the best credit he and the team at Gary Smith went I dealt mainly with Jim Kempton and I have to say I am more than happy with the outcome. Not having the best credit he and the team at Gary Smith went above and beyond to help get me in to the very car I wanted the most. In a business that is mainly about the sale and making money, Jim Kempton and the team put this mantra aside and did everything they could to make this happen for me. They gave me a chance and I will forever be grateful. I would highly recommend them to anyone in need or looking for a vehicle. More

Buying a new car Jeremy Bullock was very helpful in getting the right fit for a car, very knowledgeable, and explained everything so I can understand. Thank you you di Jeremy Bullock was very helpful in getting the right fit for a car, very knowledgeable, and explained everything so I can understand. Thank you you did an amazing job, I will be back!!! I will also send people your way. More

Amazing deal! Jeremy Bullock helped me with my first car experience. I wanted a Honda Accord 4 door but he suggested a Honda Accord 2 door with less mileage which w Jeremy Bullock helped me with my first car experience. I wanted a Honda Accord 4 door but he suggested a Honda Accord 2 door with less mileage which was great. I couldn't get that car but then he showed us a 2016 Ford Focus that had barely any miles on it and would cost the same amount as the used Honda Accord 2 door and I am grateful to have had him work with me. More

Purchased a transit connect Looking for a work van. They gave me fair price handled the finaniising I came to work the next day the van was in parking lot full of fuel keys on my Looking for a work van. They gave me fair price handled the finaniising I came to work the next day the van was in parking lot full of fuel keys on my desk! A great dealership Richard Helton pres. Bangkok Cleaners More

They know the Lemon Laws here (and they need to) My parents bought a brand new 2016 Ford Escape last weekend at Scary Stiff (Gary Smith) Ford. Less than 24 hours later it broke down at the busiest i My parents bought a brand new 2016 Ford Escape last weekend at Scary Stiff (Gary Smith) Ford. Less than 24 hours later it broke down at the busiest intersection in town, stranding a 64, 73, and 75 year old in the Florida heat waiting for a tow truck. All the staff has done is cite the Florida Lemon Laws and inform them of everything they are not entitled to. I am pretty sure most dealerships would offer something to repeat customers and 50 year Ford owners to help assure them that the dealer stands by its products. All they have received is unacceptable rude comments from the "General Manager" treating them like they have done something wrong. I don't care if my parents were the most rude people on Earth (they most certainly are far from it), the way they were treated by the GM was beyond imaginable for a place that makes it money from public sales. In the end, the warranty covered the repairs, but nothing will cover the lost value in the vehicle due to major maintenance being performed so early. If you like a dealership who believes in the minimum and treating you like dog poo as soon as the transaction is over then this is your dealership. If you want a dealer who is going to treat you like someone who just spent 10's of thousands of dollars at their store and will go beyond the minimum to make you happy, STAY AWAY from Gary Smith Ford. More

Fair enough. Paid the van last night come back the next day to get it. The engine light turns on. Its still in their parking lot. They told us they sold it as is. Paid the van last night come back the next day to get it. The engine light turns on. Its still in their parking lot. They told us they sold it as is. It stopped in the middle of the road. They contacted me the next day. Dealt with the vehicle and give us a refund. It almost went really bad. Thankfully they responded quick. More

I am the happiest car buyer in Okaloosa County! I am completely happy with my pre-owned car purchase from Gary Smith Ford on Friday, May 27, 2016. Thanks to my very caring salesman, Chris Smith, who I am completely happy with my pre-owned car purchase from Gary Smith Ford on Friday, May 27, 2016. Thanks to my very caring salesman, Chris Smith, who was determined to help me find a car I loved at a price I could afford, I feel like the luckiest woman in Fort Walton Beach! When I was still car shopping and drove into the Gary Smith Ford parking lot in my 2004 Hyundai Santa Fe, I was met immediately by Chris. He asked me what type of car I was looking for and my approximate price range. Chris did everything humanly possible to sell me a car I was looking to buy at a price I could afford. After spending what seemed like several hours with Chris over a two-day consecutive period, I felt we had become friends, and he made it possible for me to purchase the car of my dreams at a price I could afford. After the sale, Chris promised me he would be there for me if I had questions about my car or needed assistance in any way. Even though the sale was completed, I made an appointment with Chris this morning to help me set up my cell phone so I could receive calls through my car, and he took care of it for me. He also made it possible for me to transfer music from my cell phone to the speakers in my car. Today was Memorial Day, and Gary Smith Ford appeared to be very busy with customers; yet, Chris took the time to help me program my cell phone and showed me how to add an address to my navigation system. Chris Smith made me feel that I was the only customer who mattered during the time I spent with him helping me purchase the car of my dreams. I don't know how he can do that and still make money, but I highly recommend Chris Smith at Gary Smith Ford if you are looking to purchase an new or pre-owned car. Although Chris knew he wouldn't make a huge commission on me, he treated me like a VIP customer; and nothing else mattered than I purchased a car from Gary Smith Ford and left as a very happy customer. I am a very happy customer of Gary Smith Ford and highly recommend Chris Smith as your salesman. More