Gary Smith Ford Inc.

Buyer BEWARE of Gary Smith! We purchased a Ford Expedition from Markus at Gary Smith Ford. After driving the vehicle home by the next morning we realized it had an oil leak. We purchased a Ford Expedition from Markus at Gary Smith Ford. After driving the vehicle home by the next morning we realized it had an oil leak. So we had a mechanic look at it who said it was likely coming from the turbo. I contacted the salesmen who asked us to bring it in to have it looked at. After looking at it he notified me that there was NO LEAK. In fact he indicated that it was •residual from the oil change “ at the time of the sale. When I further asked him how could this be the case if I had to put several quarts of oil in the vehicle in a short amount of time. He then said, he was mistaken the service dept had found a leak but it was from the oil pan. Which I again questioned if the leak was coming from hire up and was told absolutely not it was due to “ blow back”. We all are aware that oil doesn’t flow up. I already had bad taste in my mouth bc he tried to outright lie and do nothing i should have just contacted my attorney at this point. I however hoped I was wrong and if the oil pan was replaced it would be resolved. I brought it in Markus told me they would have the vehicle for at least 24 hours after the part was repaired due to the time needed to cure and ensure the proper seal. Prior to the 24 hour mark from dropping the vehicle off I was asked to come pick up. Upon return home within 24 hours it was apparent nothing had been fixed. I can no longer park in my driveway and my street in front of my house is riddled with oil spots! We took it back to Gary Smith Ford and low and behold it is the turbo leaking!!! They refused to fix it and even when offered to cover parts and then pay for labor for knowingly selling a faulty vehicle. The sales manager refused to be of any assistance and made the final call not to correct their mistake. There was not proper inspection of this vehicle prior to selling which you would expect from a Ford Dealership. So just beware if you buy from them that they have not inspected your vehicle. Will lie to you about what is wrong with your vehicle and leave you owing lots of money to get it repaired for an issue that they sold it with!! More

The service team at Gary Smith Ford did an incredible job of completing a oil change, air filter change and a tire rotation as well as a warranty project from corporate in less than 1 1/2 hours! Thank you f of completing a oil change, air filter change and a tire rotation as well as a warranty project from corporate in less than 1 1/2 hours! Thank you for great service on our fabulous 2020 Explorer SUV! Vince Fritz More

To say the least it was a stressful process. Nobody calls to let you know status updates & communication with the customers could definitely use some help. The SERVICE DEPARTMENT tried charging Nobody calls to let you know status updates & communication with the customers could definitely use some help. The SERVICE DEPARTMENT tried charging me over $400 to fix a 88 cent bushing that needed to be replaced. I do want to say that in the PARTS DEPARTMENT the cashier was extremely helpful & went out of her way to get my total cut in half. It was greatly appreciated & nice knowing not everyone there is trying to get the most out of you. More

my car was recalls repair and 10 months later my car was vandalism all the interior of my car they said they no be paid o repair my car.they never call nothing vandalism all the interior of my car they said they no be paid o repair my car.they never call nothing More

Totally scammed me for my money sold me a Jeep Wrangler that they said nothing was wrong with 4 days later everything that could go wrong goes wrong every check engine light comes on. Has major oil leak, s that they said nothing was wrong with 4 days later everything that could go wrong goes wrong every check engine light comes on. Has major oil leak, steering linkage is almost broken, front brakes are gone and best of all the whole exhaust system has a major leak and wont pass state emissions test. If you think I’m lieing you better check into other reviews on this place before you buy there. SCAMMERS are here. Everday. Go somewhere safe with your money. Don’t make the same mistakes I did judging the big dealership as more trustworthy WRONG More

SCAMMERS,LIES, DISRESPECTFUL. Robbed me for my hard earned money by selling me a lemon. Jeep was running fine for 4 days then all kinds of check engine lights came on the total Robbed me for my hard earned money by selling me a lemon. Jeep was running fine for 4 days then all kinds of check engine lights came on the total exhaust system is shot, steering linkage arm is cracked almost broken and it has a oil leak. I don’t see how they are still in business doing shady stuff like that I tried to call and resolve the issue peacefully and was told to xxxx off and get a lawyer.. And now I see from other reviews that this is common practice for this dealership. Please be aware before purchasing from them that they are only looking for a quick sale and not on your side More

Great service. Ross and Fabiola were amazing representatives and helped us purchase our 2023 Mach 1 Mustang! We are definitely coming back for our second car and us Ross and Fabiola were amazing representatives and helped us purchase our 2023 Mach 1 Mustang! We are definitely coming back for our second car and using these two representatives again. Thank you! More

This dealership sold me a defective vehicle. It was back in the shop after only 12 hours. Two days later, we pick it up, got a couple miles down the road and the car shut off. We went back an It was back in the shop after only 12 hours. Two days later, we pick it up, got a couple miles down the road and the car shut off. We went back and forth with the manager for two weeks who told us if it was bad they’d trade is for something else but not give out money back. Why? Because the engine blew.again the car had been in our possession for less than 12 hours. I went to dealership to try to negotiate with them. They talked over me, belittled me then stood up, came towards me and yelled get the bleep out of my office we’re not doing anything to help. It’s on you. After research, it appears to be a common trend with them. More

Sales team is great, service department is not. We bought a vehicle here in December, it was an enjoyable experience. I wanted to use the same dealer for my service needs on my other vehicle. Even We bought a vehicle here in December, it was an enjoyable experience. I wanted to use the same dealer for my service needs on my other vehicle. Even though I was okay with being overcharged so that I can have my truck back It sat for 3 weeks after my appointment date, finally got it back after a month. The advisor’s don’t answer the phones and when they do they don’t answer any of your questions/are not helpful at all, they say they’ll call you back and never do. Call the Ford’s corporate number to speed up the process (800) 392-3673. More

Had an appointment for an A/C and front camera issue, dropped of my 2021 F-150 at 9am heard nothing all day. Called and was told they needed 2 or 3 days to diagnose the issue (was not informed of this w dropped of my 2021 F-150 at 9am heard nothing all day. Called and was told they needed 2 or 3 days to diagnose the issue (was not informed of this when scheduled or droped off). An appointment at this service department is not an appointment it is a drop off. If you have an appointment it is assumed a technician will look at your vehicle during the appointed day. Not the case, it does not take 2 or 3 days to do a diagnosis you need a better appointment system. Who can leave their vehicle for 2 or 3 days without knowing when it will be diagnosed. No offer of a loaner or an actual appointment was made just another opportunity to drop it off and wait 2 or 3 days, find a different Ford Service center until this one figures out how effectively schedule appointments More