Gary Smith Ford Inc.

I am the happiest car buyer in Okaloosa County! I am completely happy with my pre-owned car purchase from Gary Smith Ford on Friday, May 27, 2016. Thanks to my very caring salesman, Chris Smith, who I am completely happy with my pre-owned car purchase from Gary Smith Ford on Friday, May 27, 2016. Thanks to my very caring salesman, Chris Smith, who was determined to help me find a car I loved at a price I could afford, I feel like the luckiest woman in Fort Walton Beach! When I was still car shopping and drove into the Gary Smith Ford parking lot in my 2004 Hyundai Santa Fe, I was met immediately by Chris. He asked me what type of car I was looking for and my approximate price range. Chris did everything humanly possible to sell me a car I was looking to buy at a price I could afford. After spending what seemed like several hours with Chris over a two-day consecutive period, I felt we had become friends, and he made it possible for me to purchase the car of my dreams at a price I could afford. After the sale, Chris promised me he would be there for me if I had questions about my car or needed assistance in any way. Even though the sale was completed, I made an appointment with Chris this morning to help me set up my cell phone so I could receive calls through my car, and he took care of it for me. He also made it possible for me to transfer music from my cell phone to the speakers in my car. Today was Memorial Day, and Gary Smith Ford appeared to be very busy with customers; yet, Chris took the time to help me program my cell phone and showed me how to add an address to my navigation system. Chris Smith made me feel that I was the only customer who mattered during the time I spent with him helping me purchase the car of my dreams. I don't know how he can do that and still make money, but I highly recommend Chris Smith at Gary Smith Ford if you are looking to purchase an new or pre-owned car. Although Chris knew he wouldn't make a huge commission on me, he treated me like a VIP customer; and nothing else mattered than I purchased a car from Gary Smith Ford and left as a very happy customer. I am a very happy customer of Gary Smith Ford and highly recommend Chris Smith as your salesman. More

Excellent Experience Jeremy Bullock is an amazing salesman. He really worked hard to get me exactly what I wanted. I drove off the lot a very satisfied customer in my 20 Jeremy Bullock is an amazing salesman. He really worked hard to get me exactly what I wanted. I drove off the lot a very satisfied customer in my 2016 Ford Escape SE. Thank you Gary Smith Ford and Jeremy. More

Great experience We had a great experience buying our truck. Fred was an amazing, very helpful and knowledgeable. If I needed help with anything he took care of it. Hi We had a great experience buying our truck. Fred was an amazing, very helpful and knowledgeable. If I needed help with anything he took care of it. Highly recommend him! More

Service, Ford Programs Stay away from this dealer if you want the benefit of a Ford factory program as they do not participate. Example is the Ford advertised Works oil cha Stay away from this dealer if you want the benefit of a Ford factory program as they do not participate. Example is the Ford advertised Works oil change. The do not honor it and Ford will not send the advertised rebate. They are a non participating dealer. Also poor service attitude. They do not answer their phones. They eat lunch at their desks while they talk with you. Rude place, poor everything. Only dealer for miles as they own other dealerships. Terrible place to do business. Home of expensive oil change, like $70. If you are from out of town, like a snowbird, the service is even worse. The new cars have secondary price stickers for unnecessary items like pinstripes that make their cars sell for over Ford sticker price. More

first time lease Monique was outstanding. The entire time I was looking for the right auto she stayed with me and made several really good suggestions which I used. Monique was outstanding. The entire time I was looking for the right auto she stayed with me and made several really good suggestions which I used. I feel that because of her I found the right one. So I got it. More

Great customer service This was our first new car buying experience, and Jeremy made it a great one! We were looking at several models and several versions of each, he was v This was our first new car buying experience, and Jeremy made it a great one! We were looking at several models and several versions of each, he was very knowledgeable and very patient as we went through numbers and test drives on multiple vehicles. We ended up with the perfect vehicle for our needs and had a great experience. If anyone is looking for a new or used car in the Ft Walton Beach area, go see "Bull" at Gary Smith Ford!! More

Great Dealership! This was my first buying experience at Gary Smith Ford, Fort Walton Beach, FL. My purchase was a new 2016 Ford F150 SuperCrew Pickup. I was assisted This was my first buying experience at Gary Smith Ford, Fort Walton Beach, FL. My purchase was a new 2016 Ford F150 SuperCrew Pickup. I was assisted by both Salesman Fred Kratt and Internet Sales Director Jim Kempton. I would highly recommend both of these guys to anyone looking to purchase a Ford. I would also comment that the entire Gary Smith staff from the front desk to finance manager, they all were professional and upbeat. I would rate my overall buying experience 5 stars. Ed Henry Destin, FL More

THIS PLACE ROCKS I came by just to look at a car I was interested in, one that I have always wanted but could never afford in the past. By the end of the day I owned m I came by just to look at a car I was interested in, one that I have always wanted but could never afford in the past. By the end of the day I owned my dream car. My salesperson Rich Gafford was very friendly and helpful and answered all my questions HONESTLY. He didn't treat me like a clueless female like I have dealt with in the past at other dealerships, and I appreciated that. He was also willing to bend over backwards and do whatever it took to get me in that car, that day. The car was in excellent shape for being used and the price was unbelievably good. I couldn't pass it up. The finance manager John Knight was also extremely helpful and humorous and very patient with my questions as he explained every single document in great detail to make sure I understood everything before signing them. Both of these guys did everything they could to get me into my dream car, they took the time to make sure everything was in order and perfectly executed and there were no unpleasant surprises. They gave me a very reasonable price on my trade-in. I am more than satisfied. Rich even put some gas in the car for me before I left, and took a picture of me with his own cameraphone and sent to me, even replied to a question I had after hours. I did not expect any of that and it was very much appreciated. The entire experience was very smooth and expedited quickly. I would definitely recommend the services of Gary Smith Ford, Rich Gafford and John Knight to all my family, friends, and clients. You guys have earned a loyal customer. As a local small business owner, the word certainly will get around town how wonderful this place is and what a treasure they have in their employees. Give those two fellas a raise. :) Sincerely, a very happy customer!! I love my new hot rod convertible!!. Margaret Giles, at Magnolia Salon, Fort Walton Beach, FL. More

Completely satusfied I have leased or bought a car at Gary Smiths for the past 15 years. George Pardalis is a professional salesperson & a pleasure to work with. He follow I have leased or bought a car at Gary Smiths for the past 15 years. George Pardalis is a professional salesperson & a pleasure to work with. He follows up after the sales & takes care of me for the duration of the sale or lease. The whole dealership is custermer friendly , especially service department where Andy Tompitch takes great care of service needs?? More

Great customer service Monique, Joe, and John Knight Went above and beyond to help us get into the car we wanted for the payments we wanted. They were exceptional! I would Monique, Joe, and John Knight Went above and beyond to help us get into the car we wanted for the payments we wanted. They were exceptional! I would recommend for everyone looking to a car to come to gary Smith Ford!! More