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Gary Yeomans Ford Knoxville
Knoxville, TN
303 Reviews
Gary Yeomans Ford Knoxville is an award-winning Ford dealer in Knoxville, Tennessee, that was established in 1989. Conveniently located off the interstate between I-75 and I-640, just a few minutes from downtown and The University of Tennessee. The state-of-the-art facility is over 13 acres, with all new equipment and includes a service center, parts department, and collision center. Additionally, we service commercial vehicles and motorhomes in our truck shop.
Our new vehicle department provides customers with a large selection of inventory, it also includes specialty vehicles like Roush Mustangs and Trucks, Sherrod, Stryker, Explorer Vans, and Black Widow. The loyal customers we have earned over the years, continue to return for all their vehicles needs, giving us one of the largest selections of pre-owned inventory around East Tennessee.
Gary Yeomans Ford Knoxville is an active dealer that empowers their team of over 120 employees to provide the most efficient and exceptional customer service. WE VALUE YOUR TIME. We are dedicated to continuous improvement, teamwork, accountability, community, and fun! Our customers and team members tell us they feel like family.
With our location and trusted reputation, we have customers from all over East Tennessee to include Knoxville, Maryville, Sevierville, Clinton and Oak Ridge. We want to meet you, give us the chance to earn your business – stop by, call or schedule an appointment online. We have the options for pick up and delivery for all your service needs.
New Ford Cars, Trucks, and SUVs in Knoxville, TN
Our extensive selection of new Ford cars, trucks and SUVs offers something for every driver! Whether you're seeking the power of a Ford F-150, the versatility of a Ford Explorer, or the reliability of a Ford Escape, our showroom boasts an array of Ford models to suit every lifestyle. We also have new electric Ford vehicles, like the Mustang Mach-E for sale. At Gary Yeomans Ford Knoxville, you never have to compromise style and power for efficiency! Our friendly sales team is eager to get you behind the wheel of a new Ford. Stop by our dealership or browse our new inventory online to learn which new vehicle is the perfect fit for you. When you find a model you like, call us to schedule a test drive!
Used & Certified Pre-Owned Ford Cars For Sale
Along with providing you with the best selection of new Ford vehicles, we offer a collection of pre-owned vehicles here at our Knoxville used car dealership! Choosing a used car comes with a lot of benefits, including a lower initial price, lower insurance costs, and the ability to choose from a broader range of makes, models, and features. In our used inventory, we have a selection of used Ford trucks for sale, along with used cars, trucks and SUVs from several top vehicle makers. If you're looking for used cars in Knoxville, we'll help you find the right one for you. Our Ford certified pre-owned, or CPO, inventory offers the best of both worlds! These vehicles undergo rigorous inspections and meet manufacturer-defined criteria for quality, ensuring their reliability.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 1:00 PM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
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Showing 303 reviews
November 07, 2023
I want to start this off by saying that Jason(Service Manager) and Chris Terry were nothing short of fantastic. Huge thanks to them for being great. I have been vocal to Jason and Chris about any issues Manager) and Chris Terry were nothing short of fantastic. Huge thanks to them for being great. I have been vocal to Jason and Chris about any issues I had before writing this review. Although Jason is a very busy man and in demand so he didn't always call back immediately, he admitted his mistakes and took accountability for them. Scott was also fantastic the two times I spoke to him. But he never called me back after he asked me to call back after an hour and a half. Chris seemed to be spread a bit thin, which resulted in delays in communication from him. Lance Cunningham Service had my car for two days short of a month after being told that it would take two weeks. I would advise you to not give promises that you can't keep. If you don’t know a time frame then don’t give one and always round up. If it will take two weeks then say three. This way, the customer is happy to know it is completed earlier than expected. At no point, was I told this would exceed the two-week time frame I was given after the tech diagnosed the issue with my engine. Unfortunately, not everyone has the luxury of having multiple cars to rely on when one or both break down. It was back-to-back issues from the jump. Anything you can imagine that could go wrong went wrong. Justin Lightheart was the first person whom I had the displeasure of meeting. He was incredibly rude, unprofessional, defensive when I brought my frustrations to his attention, complacent, and negligent. It came to my attention that I was not the only one to have issues with him, it was actually many people. He does not reflect Ford's core values, as I can assume. I don't wish for anyone to lose their job, but he has no business dealing with the general public considering how unprofessional he is. It took nearly two weeks for him to send photos of my engine to my warranty company and a week just to contact my warranty company. He only did this after I spoke to Jason. The communication and customer service in the service department are severely lacking and leaves much to be desired. Promises for a callback were never followed up on. It came down to me having to come down there myself in order to get any answers. I ended up exceeding my rental through my warranty company(due to Justin's negligence and complacency). Jason was gracious enough to provide me with a rental car. He seemed like he actually cared. I do understand being short-staffed and being busy. But your existing customers should come first instead of shoving them to the side just to continue piling everything up. I am not one to be a "Karen", but these issues absolutely need to be addressed. I need to point out what went horrendously as well as what went well. As I stated above, Jason and Chris were fantastic. I wish I would have been able to have a different service advisor from the beginning, but everything happens for a reason. Almost all of my issues lie with Justin. I would recommend steering clear from him, at all costs. The biggest takeaway here would be communication and basic customer service. I am thankful that my car is now fixed. Jason ensured that everything was perfect with my car when I got it back. After discussing these issues with Jason, I am confident that these issues will be addressed appropriately. He is a manager who deserves a raise. He deserves better staff than what he has currently. On my Google review, Lance Cunningham left a response asking me to call in, so I did. In true Lance Cunningham fashion, nobody called me back. Then I got a text saying that if for any reason, I can’t leave Justin 5 stars to call someone named Mendy. So I did. And what a surprise! Nobody called back. They do not care about their customers and feedback. Every review gets a blanket statement on how they want to make it right but I can tell you right now that they don’t. If someone would like to make it right then they are more than welcome to contact me. More
by shaniapehlke
Employees Worked With
Justin Lightheart, Chris Terry, Jason Clark
Helpful November 04, 2023
They worked hard for me especially Ian Duffy he is extremely nice and treated me like a people should be treated Thank You Ian Duffy and can’t forget Jake, Jordan , Mike, but my hat really comes off extremely nice and treated me like a people should be treated Thank You Ian Duffy and can’t forget Jake, Jordan , Mike, but my hat really comes off for Ian More
by bradley2697
Employees Worked With
Ian Duffy
September 24, 2023
Absolutely terrible experience. I just had my oil changed on Saturday. After noticing some oil drips underneath the truck this evening, I crawled underneath the vehicle and discover I just had my oil changed on Saturday. After noticing some oil drips underneath the truck this evening, I crawled underneath the vehicle and discovered the dealership left the skid plate that covers the oil pan off my truck. After working with the dealership since the end of July to correct the issues from my oil change, I still do not have a satisfactory resolution. I have made multiple trips to the dealership to include one visit for them to order the oil pan cover, and one visit for them to incorrectly install it and tell me they did not have the right bolts. I was told they would order the missing bolt and Jason the Service Manager would follow-up with me. When I called two weeks later, Chris the Service Consultant I was working with told me there was an issue with the order and it would be another week before I should expect to hear from them. Instead of proactively communicating with me, I had to continually call the dealership to check on the status. When I spoke with Chris almost two weeks ago, he told me the bolt was in and he would mail it to me. When I did not receive the part in a week, I had my wife stop at the dealership. They insisted the part had been mailed (we still have not received anything as of this update), but did give her a bolt they said was ordered for another truck. Not only is the bolt not painted, it is too big for the oil pan cover. Before going to Lance Cunningham Ford for any service issue, I would ask yourself one question. If this dealership cannot even complete an oil change correctly, what else can you not trust them with? More
by jluc
Employees Worked With
Jason
July 20, 2023
My service advisor, Justin, was great. A leak in my windshield caused by faulty replacement installation (replacement done by Safelite, not in any way associated with Lance Cunningham Ford A leak in my windshield caused by faulty replacement installation (replacement done by Safelite, not in any way associated with Lance Cunningham Ford) resulted in extensive electrical system damage across multiple vehicle systems. Ultimately, to where the truck would not start and the vehicle towed in after hours without an appointment. Justin was in contact almost immediately the next day and kept in consistent contact with me to keep me apprised of the service departments trouble shooting and ultimately they diagnosed and successfully repaired multiple issues caused by the water leak. He always responded quickly whenever I had a question. It took around a month to complete everything, which shows how significant the damage was, but in this case the thoroughness was way more important than the speed of the repair, hence the reason I did not give a rating for the speed of the repair. Thanks again Justin! More
by vitkust
Employees Worked With
Justin Lightheart
July 04, 2023
DO NOT GIVE THIS DEALER YOUR BUSINESS! We spent two hours, outside in the heat, looking at several vehicles. Ultimately we ended up test driving two of them. Once we got back from the test We spent two hours, outside in the heat, looking at several vehicles. Ultimately we ended up test driving two of them. Once we got back from the test drives, the dealer finally took our vehicle to appraise it. Within 5 minutes they were back with a Carfax, but not for the used vehicle we were looking at, instead it was for our SUV. They immediately pointed out a safety recall from the manufacturer and told us it was going to lower our trade value. This a bogus way to rip-off customers. The Carfax clearly stated there is nothing that can be done for the recall yet because the new parts haven't been made and it's a safety recall and it has to be performed regardless of if the vehicle has been traded or not. This was just a classic, dealer trying to take advantage of customers tactic. We grabbed our key back from the dealer and left. More
by Schism117
Employees Worked With
May 27, 2023
Very pleased with the attention to detail. Personal was very polite and kept me informed of the progress. Facilities were nice and clean. Good job and thanks. Personal was very polite and kept me informed of the progress. Facilities were nice and clean. Good job and thanks. More
by Frank
Employees Worked With
Johanan Boardman
April 21, 2023
Went in to dealer to buy a used truck some years back, the salesman wouldn't sell me the truck I wanted, yet switched me to another truck on the back lot that, turns out had been wrecked. A fact I didn't the salesman wouldn't sell me the truck I wanted, yet switched me to another truck on the back lot that, turns out had been wrecked. A fact I didn't learn until weeks later when my insurance told me. When I tried to obtain recuperation, the dealership dragged their feet until the lemon-law statute expired. I will never have a good word to say about Lance Criminalham Ford. More
by keredreklaw2
Employees Worked With
Salesman probably not employed there now.
March 06, 2023
The work was fast, the team was courteous and helpful, and the waiting room was very comfortable and accommodating that allowed me to do work while waiting. and the waiting room was very comfortable and accommodating that allowed me to do work while waiting. More
by curt
Employees Worked With
his name may have been Brett. ???
