I went shopping for a new vehicle on Labor Day Monday September 5th, 2016. I thought I wanted to purchase another new vehicle and told the salesman that I was interested in either the Fusion or the Taurus. I told him what payment range I was seeking and the must have specifications on the vehicle. I drove both a new Fusion and a new Taurus and was told that both of them would likely be more than what I wanted my payments to be so I was shown a gently used 2015 Ford Taurus SHO and after driving it, I knew it was the car I wanted so we sat down to work out a deal. When we got real close on the numbers I was looking for, I mentioned that I did not want to go any higher than $100 more than my current car payment because I am on a payoff plan for my credit cards and I do not want to deviate from it. The salesman asked what the highest balance/highest interest rate card was and how much I paid on it monthly in my plan. I gave him all of the information and he asked if I would be happy with the offer if they were to add the balance of the credit card into the deal which would result in me paying a higher car payment but I would be rid of that $250 credit card monthly payment and I would have it at a lower interest rate. He took the information to the Sales Manager (this is only an assumption...he took it somewhere that he had to go every time we worked with the numbers) and he came back with an offer that I liked. I was willing to pay up to $700 for the 2 combined payments and the offer they came up with had me paying just over that so I agreed to the deal and it all went over to financing to complete the paperwork. I drove the car home and was a happy customer. 2 days later I got a call from the dealership stating that they had great news...they had actually gotten the loan approval locally and my interest rate was going to be much better than what was on the original loan documents so I went back up there and went through the financing paperwork again and resigned the deal. At that point, I was a VERY happy customer and I loved the car.
Jump to a full week later...I got a call from someone at the dealership that I hadn't spoken to before and he stated that there was a problem with the credit card. I told him that I had no idea what he was talking about. He stated that they were having trouble getting the lender to send the check to pay off the credit card but that we had options so he would like for me to come in to discuss them. I made an appointment to go in the next day. When I got there, my salesman nearly met me at the door and asked me what was going on. I told him that I had no idea but knew that it was something to do with the credit card payoff. We went to his station and he went to the back office again and came back out with my file and said that there are new laws that they were unfamiliar with which requires that the dealership disclose all the details of the disbursement of monies so when they disclosed that a portion of the money was going to pay off a credit card, the bank told them that they couldn't do that so we needed to work something else out. My options were to 1) take the credit card payoff out of the deal which would result in me having both payments again and the car payment being significantly higher than what I had originally told them. (Their solution to this was to extend the term of the loan 6 more months which I was not willing to do). The 2nd option offered was for me to buy a brand new 2016 Ford Taurus SHO that would have rebates on it and they could give me the rebates to pay off a PORTION of the credit card balance. (OK...the price of the new vehicle is $16K more than the gently used one which would make the payments astronomical). And my final option was 3) Forget the whole deal and turn the car back in.
While they contend that they offered me multiple options and just couldn't come to an agreement, I feel that they only offered options that would still benefit them no matter the cost to me. Both of the options offered that would allow me to keep the car meant that I, the consumer, was going to have to spend more money either monthly or over the life of the loan and would have to deviate from my credit card payoff plan. Not once did they offer to stand behind their deal and take a loss, if needed, to keep their customer happy. Not once did they take ownership for making a deal that they could not honor. Instead...they watched a customer turn in the keys and walk away in tears because I couldn't keep the car that I had bought a week earlier.
They definitely look out for #1 but that is NOT the customer...it is the bottom dollar!!!!!