Gary Yeomans Ford Palm Bay

I found a 2013 Fusion Hybrid SE on their website and decided to give them a call to work out the details. I am eligible to get the X Plan pricing because of a friend who works at Ford. When I called I w decided to give them a call to work out the details. I am eligible to get the X Plan pricing because of a friend who works at Ford. When I called I was directed to Tracie, who worked on getting me the numbers. The price for the car was fair (can't be negotiated, set by Ford) and I had no issues with it. I had asked Tracie if she could give me a ball park estimate for my trade, because I didn't want to drive 1.5 hrs if we couldn't agree on a price for the trade. She came back with very low numbers & I said I would get some other quotes for the trade and she said she would get back to me. I then recieved a call from a sales agent named Chris. He left a voicemail to call him back. I called him back and he informed me that Tracie had become swamped and he would take over for her. I was told he had all the information, but then proceeded to ask me everything I had already told Tracie. He told me that he would work on a quote, but because I was getting the X-Plan my trade would be less then normal because they needed to make money off the deal and with X Plan they don't make anything. (Waiting to hear back from Ford Motor Corp in regards to his statement) He said he would work on a quote for the trade and call me back. I got a call while in a meeting and was not able to answer when he called back (assuming it was him, the caller never left a voicemail). When I called back to speak with him, the receptionist said he was just walking into his office and would transfer me. He never picked up and I the recepitonist picked back up and said she would take my information. During that time Chris could be heard in the background right next to the receptionist. Chris never called me back. The next day I get a call from Tracie, who explains that an employee walked out and she was picking up the pieces for him. And that's why she had Chris take over for her. I explained what had happened and that I wouldn't do business with them. She apologized. I keep trying to figure this out: If a person gets X Plan pricing of 30k for a car, which is as savings of 2K off the MSRP, and then the dealer lowers the trade-in cars value by 2k, wouldn't you lose the savings of using the X Plan? More

Saleman was extremely knowledgable of the Escape. Very patient with our questions, eager to help. No sales pressure.....was the best car buying experience we have ever experienced. Thanks Palm Bay Ford patient with our questions, eager to help. No sales pressure.....was the best car buying experience we have ever experienced. Thanks Palm Bay Ford and Tony Snow! More

Dave was one of the best and patient salesmen I have worked with in my twenty years of buying vehicles. Jos patience is what made me done back in. worked with in my twenty years of buying vehicles. Jos patience is what made me done back in. More

The Sales consultant was well informed about the Escape we purchased and very helpful in getting us a great deal on the car. We are very happy with our new vechicle. we purchased and very helpful in getting us a great deal on the car. We are very happy with our new vechicle. More

Excellent services , friendly and good people. Yo hablo no hablo ingles y me encanto porque tienen personas bilingues profesionales, me ayudaron muchisimo. Me respondieron a todas mis preguntas. Excelente no hablo ingles y me encanto porque tienen personas bilingues profesionales, me ayudaron muchisimo. Me respondieron a todas mis preguntas. Excelente servicio y lo recomiendo. More

purchased a 2012 ford focus from morgan such a great sales consultant.was with me from start to finish,answered any questions i asked very knowledgeable.i would definitely buy at palm bay ford again tha sales consultant.was with me from start to finish,answered any questions i asked very knowledgeable.i would definitely buy at palm bay ford again thank you. More

Excellent sales department. Purchased a 2013 Mustang w/Pony Package and 2012 F150 Harley Edition. Totally satisfied with both vehicles. Purchased both within about three weeks of each other. We were tre w/Pony Package and 2012 F150 Harley Edition. Totally satisfied with both vehicles. Purchased both within about three weeks of each other. We were treated great in both sales instances. Our salesman Landon Sanders and Tony Saracco in finance were very respectful of our needs and understood what we were looking for when we purchased our Mustang. Both Morgan and Landon were awesome when we purchased our F150 as well as Tony. They all did everything possible to make our buying experience a great one. Would definitly recommend this dealer and its sales staff to anyone looking for a new vehicle. More

I actually enjoyed my experience at Palm Bay Ford. Troy Snow was very helpful & knowledgeable, & it was a pleasure working w/ him. I would definitely recommend the dealership & would hope to deal w/ Troy Snow was very helpful & knowledgeable, & it was a pleasure working w/ him. I would definitely recommend the dealership & would hope to deal w/ Troy again. More

I would like to give a shout out to Palm Bay Ford. Thanks to Kyle Ashley in the sales department who recommenced the service department to us for a BIG service job on our F350 truck....the short block and tu to Kyle Ashley in the sales department who recommenced the service department to us for a BIG service job on our F350 truck....the short block and turbo had to be replaced... Our truck broke down while we were working out of town....Steven in the service department was AWESOME in keeping us updated and making sure our truck was serviced in a timely manner and was completed when promised! Thank you also to the great diesel mechanics who worked so hard too. They are 3 hours away from us but we had trust in them and they came through! I highly recommend this dealership and the service department. So go see Kyle in sales for your Ford purchase and trust the service department! Although we did not purchase our truck from Palm Bay, we WILL for our next one!!!! You guys ROCK!!!! LeeAnn Townsend Starke, FL More

Very friendly Sales and service excellent staff to do Very friendly Sales and service excellent staff to do business with.troy snow is buy far the best sales person we have dealt with!! Bill fisher P Very friendly Sales and service excellent staff to do business with.troy snow is buy far the best sales person we have dealt with!! Bill fisher Palm Bay fl More